Sks bottle & packaging Reviews

Customer service in nonexistent at this point. Used to be good. Also they deleted over 40,000 points last year. So reward system is scammy

This is a horrible company to order from. First their customer service ir horrible. If you call they have nasty attitudes and even over chat they are rude and don't care as well. Second, I placed an order that said it was backordered for two weeks. After I placed the order it stated next year 08/22/2022!! yes, you read that right! Why would it go from 2 weeks until late next week! insane!! I placed another order as well that actually stated in stock. Well after I placed it back in August the date changed to tbd! I still have yet to receive the items. I don't see how this company is still in business! just horrible and based off of their reviews this is common. I advise you not to place an order with this company.

I placed my order on April 11. Today on November 20th I still have not received my order, nor have I received my requested refund. I understand completely that packaging has been in short supply, but that does not excuse the company for 1. not keeping me apprised of my order status (had I not inquired several times, I would never have known about any delays 2. giving me the runaround and a curt response from customer service regarding the status of my refund once I finally gave up hope of ever receiving the merchandise (I am now just out of the 180 day time frame to escalate this with PayPal). I am sure they are fulfilling orders from larger companies before they are dealing with us nickle and dime types, but I will never order from them again. I want my money refunded promptly please!!
Update- Dec 2 -Two more emails to Barbara in customer service. Still no refund and a response saying " I have resent your request to accounting" I'm beginning to believe the "accounting department" and Barbara's trash bin are one in the same.
12/10 Update - Refund was received

I seen a lot of bad reviews for this company which is why I wanted to leave a good one. I ordered jars on May 20th, received a confirmation email immediately after the purchase, a shipping confirmation with tracking as soon as it was shipped and today on May 22 I received my jars. They are good sturdy jars and I will be ordering from this company in the future I m happy

They have their shipping charts and confirmation that says 1 day shipping to Boston from NY. But they don't tell you that it can and will be shipped from the NV location and take 2+ weeks. I could've order from dozens of other places that would've been faster. I specially chose SKS for the delivery speed not prices. Very disappointed will not use them again.

Customer service doesn't return messages and aren't friendly in their email.

SKS is my go to for my jars & bottles.I have never experienced any delays & have only had one product sent that was incorrect however I called and it was handled promptly. Will continue to order for all of my bottling needs
HSL HAIRCARE & WELLNESS

I should have read the reviews because they are all identical to my experience. Customer service is either nonexistent or rude/not helpful. You never receive an order confirmation via email, though you certainly get all the spam marketing emails. I have tried to contact them SIX times now about the same exact item on an order that I made in the beginning of December - 4 months ago! The date I was given it would ship, it did not. And I contact them and they give me a new date - they never reach out or update your account or contact you by email to say it s changed you have to contact them every single time. And the date has changed four times now!
If you call you just wait on hold forever, nobody ever answers. I asked for a callback, no call back. I leave a voicemail, nobody calls me back. I try to do chat via their website and you always get the same apathetic woman who just gives you a new ship date and says egh, can t do anything about it and no I m not allowed to talk to her supervisor, I have to call and well you know what happens when you call .. nothing.
After all my other outstanding orders are completed I m going back to my old supplier. I don t suggest anyone give your money to this business.

It's funny how the reviews on their website are highly rated. I initially started trying to work with SKS last year to start up my small business. During this time, I have called several times and was unable to reach anyone or receive a call back. It seems as thought this company has closed for business. This is huge when it comes to depending on a company to provide you with supplies to maintain your own business. This would be a representation on your business if you decided to trust that the would deliver any product that you need. Trust me, there are other options out there that will provide much better service. Bad customer service from your supplier would pass that bad customer service to your customers. Also, the responses to the issues that people are having is just a copy and paste response.

Its my firts time ordering bottles from them. The experinced was not good. I did not received any email confirmation after i place my order. When i reach out to them they ask me the order number good thing i screenshot my order if not i cannot give them the order number. When i ask about the status of it they said its out of stock. Its in stock in their website but its truly out if stock. The reviews are really true. I will never recommend this company to anyone.