I placed my order on April 11. Today on November 2...

I placed my order on April 11. Today on November 20th I still have not received my order, nor have I received my requested refund. I understand completely that packaging has been in short supply, but that does not excuse the company for 1. not keeping me apprised of my order status (had I not inquired several times, I would never have known about any delays 2. giving me the runaround and a curt response from customer service regarding the status of my refund once I finally gave up hope of ever receiving the merchandise (I am now just out of the 180 day time frame to escalate this with PayPal). I am sure they are fulfilling orders from larger companies before they are dealing with us nickle and dime types, but I will never order from them again. I want my money refunded promptly please!!
Update- Dec 2 -Two more emails to Barbara in customer service. Still no refund and a response saying " I have resent your request to accounting" I'm beginning to believe the "accounting department" and Barbara's trash bin are one in the same.
12/10 Update - Refund was received