Silver Top Taxi Service Pty Ltd Reviews

Taxi never arrived despite booking many days in advance and receiving a confirmation. After submitting a formal complaint was told that despite booking many days in advance and receiving a confirmation, their services is still subject to availability at that time, and we only get to find out about the availability if the taxi never arrives at the confirmed time. NEVER BOOK SILVER TOP TAXIS as their service is non existent. If they have no availability they should have the duty of care to let us know so we can arrange something else, but NO Silver Top taxis thinks it's perfectly okay to just not show up and then it is your problem to sort out according to them. Silver Top taxis should be shut down by the government. The immense pain they caused my family is unforgivable.

Worst taxi company ever. Waited 45mins and still no taxi. Everytime I called they said the cab was 3 mins away. Apparently they don't mind lying. Will never use again

Rude driver tailgating my car and trying to overtake us at a dangerous spot as I slowed down to signal him that he should keep his distance.
Registration: 0800M.
Reckless driving that endangered us.
In the pictures you see how close he was and how he stopped over the line at the traffic lights despite having enough time to stop before.

Good company,much better to work for as compare to 13 cabs.

I booked a wheel chair accessible taxi in the morning for 7:15pm to take my grandfather to a family dinner less then 30 minutes away from his nursing home. The taxi was 2 hours late, the phone teller was unapologetic and rude. By the time my grandfather got to the restaurant it was closing... We then had to endure the process again despite having already booked the taxi in advance. Another 2+ hour wait, still no sight of the taxi and more appalling customer service. My pop is terminally ill and was feeling exhausted as this point. So we ended up giving up on this taxi company and tried 13cabs instead. They managed to arrive within 7 minutes of the booking. The driver for 13cabs was super helpful with transferring my grandfather and even gave him water when he was feeling ill. Do yourself a favour and save yourself the time and effort, DON T BOTHER WITH THIS COMPANY AND CALL 13CABS!

Most unprofessional service. Man who took my call was rude, aggressive and extremely arrogant. Waited 30mins and called again. Said he was on his way but never showed up. Called again and it went straight to voice mail every time. Called 13CABS who came straight away and were so professional. DO NOT USE SILVER TOP TAXIS!! THEY ARE UNRELIABLE AND UNPROFESSIONAL!! THEY WILL NEVER SHOW UP!!
Call an Uber or another taxi service! Don t waste your time with these idiots.

Taxi driver kept trying to tell me the fair would be around $35 to my destination. I told him to drop me off when the meter hits $20 and I ll walk the rest of the way. If just gotten out of the royal Melbourne and he was in the taxi rank. I then called and Uber and made it home for $22. Please avoid

Despite the address being provided at the booking and reiterating it when getting in the taxi I got taken to the wrong place. Close by, but still had to refer to maps app.

Driver not driving safely and even talking dirty to other drivers on the road... Couldn't imagine how such kind of aggressive driver can provide safe and proper service to his passenger...

Pros

Can travel with young kids and babies unlike ola and uber

Improved alot since from last time (few years ago)

On time

Punctual

Fares are honest

Had to give this review after dealing with and making complaint against 2 ola drivers in a row on the same day