I booked a wheel chair accessible taxi in the morn...

I booked a wheel chair accessible taxi in the morning for 7:15pm to take my grandfather to a family dinner less then 30 minutes away from his nursing home. The taxi was 2 hours late, the phone teller was unapologetic and rude. By the time my grandfather got to the restaurant it was closing... We then had to endure the process again despite having already booked the taxi in advance. Another 2+ hour wait, still no sight of the taxi and more appalling customer service. My pop is terminally ill and was feeling exhausted as this point. So we ended up giving up on this taxi company and tried 13cabs instead. They managed to arrive within 7 minutes of the booking. The driver for 13cabs was super helpful with transferring my grandfather and even gave him water when he was feeling ill. Do yourself a favour and save yourself the time and effort, DON T BOTHER WITH THIS COMPANY AND CALL 13CABS!