Shottenkirk Chevrolet Review

If you are buying a car you need to take a trip out to Waukee and stop at Shottenkirk. You can work with Jason Guisinger, Dave Balke, or Ed Heathcote. They will be able to find you the vehicle that you want. The sales managers, Yodi Ollom and Paul DeYarman, will do everything they can to make the vehicle you want affordable. After Yodi and Paul made the vehicle affordable for you they will turn it over to a group of great guys in the finance office, Justin Saiz (Pronounced Size not Say-IZ), Colin Kent, and Justin Gray. They offer great warranties and cover all details of the financing with you. I suggest buying GAP insurance as I work in the total loss department for Nationwide Insurance. If you want a smooth buying experience stop out at Shottenkirk Chevrolet. Thanks guys, the baby mama loves the 2013 Traverse LTZ!!

A great place to go for buying, service or parts for your vehicle. The employees all treat you right every time I visit. Coltan Straker in Service is awesome to work with. They get me though quick everytime I go. Give them a try!

Came in for an oil change and left with a new car! The experience was quick and painless - and I love my new Equinox. Thanks Shottenkirk!

Please learn from my mistakes, and do not trust your car salesman here. . Let me start by saying I love cars and I actually love car shopping. I went out to Shottenkirk Chevrolet to look at a new Bolt. I just wanted a test drive but I ended up making a mistake and purchasing a car. (never buy the deal, buy the car) The salesman was very nice they stayed late and worked hard to get us out in a hurry. I did fall for the negotiating by payment rather than by price, and I knew better, but that's on me. Just watch out for that. They also applied several rebates and did not inform me how much they were or if they were affecting my price, like a $3,000 Costco rebate for example. It was slipped in on the final paper but that never came up as we were closing the deal. I feel as though the salesman used it to earn himself an extra $3000. That was Wednesday at 9 PM. On Sunday and Monday I tried to get ahold of my salesman to tell him that this just wasn't the car for me. He did not reply. I sent a 2nd email with no reply on Tuesday. I called and was sent to voice mail. The next day, Wednesday, he did return an email to me. I explained that after 6 days I needed to return this car (I originally tried Sunday,Monday) he said sorry nothing he could do they have a 3 day 150-mile return policy. He did say they could buy it back, remember this is not even 7 days later, but that it would be a substantially low offer and a big loss for me. I was crushed, I felt I was ripped off so bad and overpaid obviously, and my salesman Cole, was your stereotypical car salesman, only out to make a buck, and must not care about word of mouth or repeat sales. . He did explain that the new incentives really lowered the price of the car (that I bought less than a week ago). I am not sure why he didn't tell me that night, that 1) I could return it in 3 days if unsatisfied, and 2) that new incentives were coming out in the next couple of days. My last car buying experience from Jaguar was so awesome, that I was over trusting this time. I feel he could have reached out and checked on me since it was a brand new experience driving all all-electric car, but he did not. He has not offered any ideas or solutions other than I do not want to sell it back t them because I will get a substantially low offer like $9000 less than a week ago. So Disappointed. I was trusting that my dealer would take care of me and put me in a good deal in a good car and make sure I was satisfied and that I would want to come back and buy another car. I understand they have to make money but I feel like he definitely raked me over the coals and took advantage of my trusting spirit Please learn from my mistakes and find a trusting dealer and salesman, maybe online is the way to go.

For the most they do a good job and are very polite, but they did once perform an action they weren't suppose to, and had been instructed to never perform the removal of this particular recall ever. So my husband was very upset. Of course they immediately replaced the item.

Had major repairs done to my vehicle and Colton from the service department did a great job of communicating details to me.

Awesome customer service! Randy was very helpful when I was buying my Tahoe! I love it and their service department is great too!

I bought a new suburban from TOM at Shottenkirk's on Tuesday I met several different people at the dealership and they were all very professional and answered every question that I asked.
They were not pushy at all. Everyone I met at Shottenkirk's was willing to spend whatever time it took to see that I was taken care of properly. If you do not give Tom and Shottenkirks an opportunity to earn your business you are missing the boat. The best car buying experience that I've had for quite a while
Jim Davies

I love Shottenkirk, Tate did amazing with my tires. I have no trouble in the snow anymore.

My first time car buying experience was FANTASTIC! Josie was great and understood my needs and got me what I wanted. Thanks to Colin and Spencer in Finance for getting the deal done. Thank You to Kris for a great delivery and explaining all the features of my new Cruze. Highly recommend if buying a car to buy here. Five Stars Plus Plus

I had such a good experience purchasing my first car here. They answered all my questions and made me feel welcome. Coltan has helped maintain my car perfectly and has made very helpful suggestions on what will work best for my car. I am able to reach out to him with any questions and he answers them quickly and effectively. 10/10 would recommend and have given out shottenkirk business cards to people I know!

Colby Oberembt did a great job ! He was very helpful. Thank you

The service was great the salesman Ian Rojas was awesome at explaining everything and I would definitely recommend friends and family to come shop at shottenkirk chevrolet.

They are awesome when it comes to customer service. They allow you to make choices and they don't try and push you into something you don't want. They work with you as much as they can. Would definitely recommend to other people.

Since moving to the area almost 9 years ago, I ve bought all of my pre-owned vehicles through Shottenkirk Waukee. During that time, I d always had a great experience with the service department/same advisor. Recently I was having an issue with my vehicle and upon calling, I found out my prior contact/service advisor was no longer there. But, the new advisor I ve been working with (Colby) has filled those shoes and surpassed my expectations. I ve dealt with him twice now and both times he has gone above and beyond in the customer service department. It s clear that he not only takes pride in his job, but truly cares about the customer and doing things right. I m very appreciative and will continue being a return customer because of it.

Phil was great! He answered all of our questions and was patient while we debated our decision. The sales manager was honest and worked hard to get us the best possible deal. This is our 2nd purchase in a year from Shottenkirk and we are happy with our buying experiences!

Korey has been very helpful and always makes sure I'm in and out as quick as he can!

Bought a truck tonight from Dave B wasn t the first battle that we had together Dave is a great guy to deal with. My wife and I have purchased many vehicles from him and his team. Look forward to the next interaction that we have.

Excellent people very friendly our sells person was very friendly
Good job all around keep up the good work

If you're in the market for a new car - call Dave at Shottenkirk. He and the entire staff will make your experience worthwhile. This is my 3rd new car purchase and it gets easier every time. Thanks Shottenkirk for competing and taking the hassle out of car buying!

Recently bought a vehicle from Shottenkirk Waukee. Very friendly and great to work with.

Scheduled an oil change and oddly my check engine light came on the morning of my change. I went to my appointment and just asked to see if they could find out why it was coding and was told they were to busy to take 2 minutes out of there time to find the issue. I understand engine lights are most of the time not a major issue but i live 45 minutes away and don't have much free time to get back. Also got the multi inspection and they marked everything as fine and nothing needed attention even the wiper blades. Which is funny because one my wiper blades was torn and i had it on my to do list after the oil change to get new ones. Didn't know wiper blades were even part of the inspection until reading the list. Just goes to show they honestly don't actually do the inspection.

Drove over 6 hours from Wisconsin back in March to purchase a 2015 Chevrolet Camaro I've been looking for for a long time. I purchased the car from Riley who is an excellent salesman. However I financed with Matt, and I specifically requested tire and rim insurance. This is due to the MSRP of a chevy authentic Camaro rims is $1099. I purchased the insurance for $750.00.

A month ago I hit debris in the road, and ripped my tire open. I took it in, and the rim was bent as well. I had to replace both, however the insurance company would only cover $600 of the total $1200 bill.

Matt FAILED to explain the details of the contract, If I would have known the insurance company would not pay out more than $600 I would have never paid for tire and rim insurance through Matt. I recently purchased a full coverage contract through my local dealership for $799.

If you're purchasing a car here and having it finance, MAKE SURE YOU MAKE THEM EXPLAIN EVERY DETAIL! ASK QUESTIONS!!

THEY WILL TRY VERY HARD TO SELL YOU INSURANCE YOU DON'T NEED. DONT GET SCREWED LIKE I DID!!

People were very nice and willing to help. Could step it up in the execution of getting the work done that's needed though. Seems like the service guys in the back gave up to easily on the task at hand.

Was looking for a new vehicle that would support our growing family and I can't say enough about how wonderful our experience was at Shottenkirk Wauke Chevy. Specifically, we worked with Derek Lee and he provided an amazing experience during the buying process. Their team was attentive to not only our needs for a quality vehicle, but also maintaining integrity to our budgetary needs.

When you are looking for a new vehicle I would highly recommend Derek Lee and team at Shottenkirk to take great care of your needs.

Dan C. was amazing and helped so much! James did a wonderful job getting us a great deal. Overall a great car buying experience.

The sale was a great experience from start to finish. I talked to Anthony Cortez and Art Miller. I told them what I wanted and how much I could afford for a new vehicle. I drove 2 1/2 hours to buy a brand new chevy truck. I will go back for my next vehicle and recommend Shottenkirk Waukee to anyone looking for a vehicle.

My service advisor was Colton and he was extremely helpful and another great asset to the SHOTTENKIRK family

The commercial department at Shottenkirk Chevrolet Waukee did an excellent job in getting me into my new company vehicle. Kaitie McMillen was able to get me in and out in less than 20min! Thanks!

Thanks to Shottenkirk Chevrolet and their generous support to the Waukee Community! We appreciate their sponsorship to help fund our camp.

Great experience with Jason Waite. I was able to get what I was looking for at a price point I was comfortable with. I would recommend Jason to anyone!

Derek , Alex, Matt and Shawn couldn't have been more pleasant to work with! A lot of laughs were had through out the process and we are so pleased. We will be customers for life. I can't say enough about how laid back and fun everyone was while also maintaining the professionalism their job requires. 5 stars from me. Thanks for a great experience and a customer relationship that will continue on much long after our 1st purchase with Shottenkirk Waukee. Although it was hard to say goodbye to out Explorer, we love our new Yukon . Thank You!

Colton has always been awesome every since I bought my car there!! He has always kept me informed on what is going on and what needs to be done. Everybody has been friendly!! Thank you!

They started out really good with our sales rep Tanner but the sales manager was pretty disappointing. Made me feel like I was interrupting his day and being an inconvenience. Mind you I was buying a vehicle sight unseen from across the country...you would think they want to make you feel good about the purchase. My new truck arrived with the engine light on and engine issues. I was told I had to deal with it and that "we wouldn't ruin our reputation over a $40,000 vehicle"...well that "$40,000 vehicle" happens to be my new truck that I worked hard to purchase...The other service people I dealt with there were very nice. I was not offered anything for the inconveniences. I am happy now with my truck after I got it fixed at Rick Hendrick Chevy, which was AMAZING to deal with.

David and Collin were very friendly but Phil was awesome to work with! He explained the progress thoroughly to me so that I completely understood every step. I would recommend working with Phil to all my friends and family. Overall the process was very easy and stress free. Thanks again Phil for all your hard work!!

Couldn't be happier to have been Nick's first sale. Large dealership with lots of choices, but run like a family run business! Kris was wonderful explaining the Ins and outs of financing. Shottenkirk gained a customer for life. Thank you guys so much!

Very friendly staff and clean during the covid time

Never Again. Offensive. Jerk.

We are new to Waukee and in need of a mechanic. Recently, my 2004 Pontiac Grand Prix lost power steering. Shottenkirk s close proximity made them an ideal candidate for our automobile needs. Having a GM dealership in the family, I sought estimates for the various power steering repairs. Shottenkirk diagnosed my car to need a new steering gear. The initial estimate was $940 (parts, alignment and labor). Recognizing this is a 10-year old, high-mileage car (250,000), I was disappointed I did not receive a quote for aftermarket parts or presented other options. When I did ask for an estimate with aftermarket parts, it was about $840 . I received two other quotes through repair shops from my hometown in northern Iowa that were just over $500 including parts, alignment and labor. Shottenkirk estimated 3.4 hours of labor, the other shops were 2.5 hours. I expected to pay a higher hourly rate in Des Moines; however, to suggest it takes almost 30% more billable time to complete the same repair is absurd. Needless to say, Shottenkirk s quote was offensive.

When asked what I intend to do, I stated I will be taking it home. As I began explaining my concern with their quote, the employee, Jim Miller, arrogantly ignored me. When I left, Jim stated in the most sarcastic manner, good luck , and may as well have thrown my keys at me. He followed with a shooing gesture.

I recognize they had spent the time to diagnose my car and provide a quote; however, did not receive my business for this repair need. I would be frustrated too; however, this will not be the only car repair we have and now you have lost my future business. As I stated previously, Shottenkirk s close proximity made them an ideal candidate for our automobile needs. We have been perusing their lot for some time and I was intending to buy a new Silverado. My wife is soon to be in the car market as well. My one experience has ruined my desire to seek any services from Shottenkirk.

For this service on my Equinox, everything was easy and as described. thanks!

Great experience. Josie and Paul were great, gave us a great deal on our trade and an even better deal on a 2016 Chevy Traverse. Will definitely be going back.

I leased a new 2015 Chevy Cruze this week. Boomer was so professional, knowledgeable and friendly he made the buying process enjoyable. The rest of the sales and finance team members were all easy to work with and friendly. I have purchased many autos in my life and this dealership is right up there with the very best!

Colton at Shottenkirk is great to work with. He is professional and can handle very difficult situations with care and professionalism. If you have any service issues, he will go above and beyond to get you satisfaction. Thank you Colton for all you do!

Thank you Matthew for the great experience of buying my first brand new vehicle! You went out of your way to find me the color I wanted with all the extras i was looking for too! It was a great experience and you ve earned a repeat customer!!

They made buying my first car a really simple and painless experience. Everyone you work with will treat you like a human instead of a potential profit. They did a really great job on explaining everything that they could and answered any questions.

I was quoted a time to complete the job. When I arrived to pick it up, they hadn't even started and stated that it would be another 4 hours before they'd get to it. No apology, no explanation, just said I could take it if i didn't want to wait.

Great customer experience! Really went to bat for the small business Owner! Thanks!!!

Excellent customer service, everyone was great to work with. By far the best car buying experience in the Des Moines metro. Matt, Matt and Colin helped me find the perfect car, get it financed, setup and out the door in no time. Thanks Shottenkirk!

I have NEVER purchased a car at Schottenkirk, but I get these EXCESSIVE emails that NEVER STOP.
I have called their upper management but they still WONT STOP THEM.
So...if you LOVE EXCESSIVE EMAILS that ARE NOT
NECESSARY and want a COMPANY THAT DOES NOT RESPOND TO YOU AS A PERSON - then SCHOTTENKIRK is your DEALERSHIP
I WOULD NEVER BUY A CAR THERE FOR EVER!

My husband was in an accident this morning and needed a replacement vehicle ASAP. Shottenkirk had just what he wanted and for a great price (below MSRP)! These guys got us in and out with no hassle, no high pressure sales pitches for unnecessary products or time-wasting back and forth negotiations. Stop in and see Phil today, we HIGHLY recommend Shottenkirk!

Coltan was very easy to work with and explained the technician notes in great detail.

Unbelievable service again! Repeat customer and will repeat again.

Worth the drive out to this dealership. Great customer service! Knowledgeable, dependable, reliable.

After working with other local dealerships for weeks on a deal, Shottenkirk was able to deliver, great and fair service to us in a matter of a day!! My family and I couldn't be happier with the service and fabulous deal we received! Thanks Shottenkirk!

Was there less then 10 minutes for an update on my breaks very kind generous and respectful as always

I am here to give out some big high fives I was in need of some new wheels and a friend recommended me to contact Tiffany Kilgore at Shottenkirk . I have to say Tiffany is really good at what she does ! This girl is super nice, she was professional , knowledgeable and went above and beyond to get me approved for a new vehicle Chris the finance guy was awesome too and made it a (fun) yet quick and easy process to get out the door and back on the road ! I definitely recommend this dealership to anyone looking to buy a new vehicle And I have to say what really made my experience wonderful was when Tiffany handed me the keys to my new car and gave me a hug on the way out the door ! personable And I will definitely be going back !!!

Best car buying experience I ve ever had. I would recommend this to be everyone s first stop.

Lonnie is great at making sure you find the right car! He was very nice and made sure I reached my budget! I love encourage everyone to buy a car from them!

When I went in to Shottenkirk I knew what I was looking for in my next car..And wanted a good deal that I couldn't refuse..Little did I know I got a very good deal and everything I wanted and then some! Love my car! Thanks Shane your awsome! And the sales crew..Thanks so much! Michelle Vos

Lonnie set us up with a certified silverado
Great prices worked hard to get us in the price point we needed. Thanks so much! Highly recomended!

I recently started using the service department at Shottenkirk. My experiences there have been excellent. Korey Payne always goes above and beyond in making sure our needs are met. I recently had my car in to have a tire looked (slow leak) at before we took it out of town for the weekend...Korey made sure they tore into it to check everything. We will definitely continue to use the service department at Shottenkirk!

Jared was awesome and helped us find the car we need! He got us a great deal and we are super happy with our purchase. He took his time and explained everything in detail to us and was extremely knowledgeable. We will come back to this dealership to work with him again for future car purchases!!

Todd did a wonderful job finding the perfect truck for me. He listened to all my needs and I couldn't be happier. Everything was ready for us when we got there. Well worth the drive and I'd recommend them to my friends and family.

Our experience at Shottenkirk Chevrolet with Boomer Benning was 100% satisfactory. I would absolutely recommend Boomer and Shottenkirk to anyone.

Everyone we had contact with was friendly, efficient, and patient. Boomer was especially helpful during the whole process and made sure we understood our Equinox s features before we left. He helped the next day with onstar making sure we were getting our reward points. He made us feel confident he was there to help if we needed him.

This place always puts its customers first! Highly recommend to anyone.

Fantastic car buying experience, Tanner and Paul made the process so easy!!! Overall great and friendly staff!

Update:

After purchasing a really nice vehicle, I was unable to have the tires rotated at their first interval due to dry rot and cupping. The Shottenkirk service department was able to help out and mitigate the issue by paying for two of the four tires to be replaced. The attenative customer service was greatly appreciated.

First Review:

Drove all the way from Michigan to purchase a nice vehicle here. Boomer, Chris and Jaime were helpful with the sale.

Highly recommend Shottenkirk Chevrolet in Waukee. I was looking to trade my GMC in and was given the name of a salesman there Tiffany Kilgore from a friend. I couldn t have asked for a better experience. After dealing with Karl Chevrolet, Willis Lexus, Bob Brown (for 10 + years) this was by far the best experience I ve ever had buying a new car. She was extremely knowledgeable, friendly, not pushy like most, funny, made me very comfortable, honest and fair. I didn't feel like I was dealing with your standard salesmen like I had in the past. She made a comment when you buy from Scottenkirk it s like joining a family . She was 100% right. You do feel like you're with family no matter where you are at their dealership. Everyone is extremely friendly and they bend over backwards to take care of whatever your needs are. I sincerely appreciate your help Tiffany and I will be a life customer of yours! I would highly recommend Shottenkirk Chevrolet in Waukee. Extremely happy customer!

Korey Payne did an excellent job taking care of me.

My family purchases our vehicles from Shottenkirk and we have them serviced there as well. Great to work with and honest people. I am even more impressed with there investment in the community. They helped students at the local elementary purchase shirts and recently donated to support a little league baseball team. Great sales, great service, and great for the community!

They were extremely nice and polite and respectful. Service was performed in good time.

Always courteous, the workers let me know in detail as to what is wrong with my vehicle any time there is a problem.

Every time we experience the service centers at Shottenkirk it's a 5 star service!

Took my 2015 3500 into their service for a wobble in the front end mid June they fixed it with an idler arm and alignment that lasted about 5 months and the wobble came back I didn t have time to take it back in until mid November they looked it over and concluded that my tires were worn uneven in the front and that is what was causing my issues, I grew up wanting to be a mechanic and even worked in a shop for a bit so I knew that for tires to ware uneven something else had to be wrong in the front end, so I pressured them to look into it even deeper to find some kind of issue that would cause this, after two full days of them having my truck all they had was your front tires are worn uneven you need new tires. So I told them to rotate tires front to back and that would see if they were correct they did this and I picked up the truck, turning out of their parking lot onto Hickman my truck got the same death wobble it had before. I ended up taking my truck to United fleet within 2 hours the found that my front shocks were bad, they could see daylight through the bushings holding the shocks on, my pitman arm was bad and my idler arm was bad. I m no professional mechanic but it s basic mechanics that if the tires ware improperly something else is wrong. With all that being said the service representatives were all very polite and nice when speaking with me Alicia was the representative handling my case and she was awesome even the manager I spoke with was awesome but I m not sure their technicians know what they are doing.

Jim and the boys in service treated me very well and I was in and out in really no time at all--the quality of work is phenomenal!! thanks fellas!!

I just purchased an Z06 Corvette from this dealership and could not be more pleased with how the dealership handled the transaction. Being a buyer from out of state and them holding the car until I could visit for the inspection through them helping me ship the corvette to my home state. Hats off to Kevin Hakala and Paul DeYarman for excellent customer service and a very happy customer.

They did a good job trying to make things right from a previous bad experience

I got a brand new Silverado today! It was an amazing experience. I know that I got the best deal possible. There isn't a better feeling than working with great people who do everything in their power to take care of you. I am a lifelong customer!

Ian Rojas and Colin Kent and the rest of the team, where amazing to work with. They all went above and beyond to get us into the car of our dreams!!! We drove 2 1/2 hours to meet with them and is was worth the trip.

My appointment was on time. The work was performed and the service manager went over my diagnostic test. My truck still performs great.

Evan Riley at Shottenkirk Chevy in Waukee is the most professional and respectful car salesman I have ever had to opportunity of meeting and buying from. He and the Shottenkirk crew went out of there way to help me out in a big way, which I am grateful for. I have bought lots of cars and just purchased my first truck from them. They were not pushy whatsoever and were very up front. I believe they want the best for there customer. Evan Riley 100% earned my trust and I will be customer at Shottenkirk forever as well as my family because of him and the rest of Shottenkirk.

I have ALWAYS had the best experience at Shottenkirk! The staff is amazing and truly cares for the best interest of their customers!! Korey Payne in the service department is great. Korey is always friendly, accommodating, and treats me like I am the only customer. I always appreciate his undivided attention and service. Overall, I don't believe you can find a better dealership that offers end-to-end service. They don't just sell you a vehicle, they sell you an experience and relationship that goes well beyond a few hours.

Thanks SOOO much for the new car!! I LOVE it and everyone made me feel confident and comfortable there!! THANK YOU!

I brought my 2016 Chevrolet Colorado in to have my rear window looked at because it was leaking. Jim Miller, identified that it was a high mount seal and had me in an out in under 2 hours....Just another reason I love this dealership!

My husband and I purchased our new truck from Ian Rojas this weekend. What service!!!! He and all the rest of the staff were top-notch. We will be back for future car/truck buying needs.