Sheraton Montaza Hotel Review

Good hotel , food is average, view is amazing, location a bit away from city center (stanely , alex library) , near fatahallah gomla market but in total it is fine

Great location and rooms view but my sea view room was too small

American standard hotel with local flavour. Good breakfast. Private beach over the road and a man with a red sign to help you get over the road.

Very clean and very comfortable with great quality of service and excellent quality of food
Great view

Nice sea and Montaza view, location is good, beach and pool are amazing, rooms are narrow but clean.

Room is a bit small but well cleaned. The food is average but the view is magnificent. The hotel location always has a cool breeze even in the middle of summer, so it's perfect all year round. The beach area is a bit small but clean. Overall, a good experience.

It is a still old architecture but they are doing all they can to improve it. Everybody is friendly and wiling to assist you. Recommend their main restaurant! Excellent food and they will try to find something suitable for you. It is close to the beach and from the main street. Surroundings not really clean but this is the part of Alexandria. Very strict security system, for people interested in this. Rooms are big enough, free wi-fi in the room, just call the reception for code. Air-con available. Good cleaning but could be improved. Any way, i can recommend it.

It is nice location that is very close to Montazah palace. But it has some defects. The rooms and toilets are old and worn out. The hotel has a beach but you have to cross the road that is full of cars.
It may be good if you are coming on a business trip, but I do not recommend for family vacations.

Some room fittings were in disrepair or not working. Minibar consisted of 3 very small soft drink cans. No milk for coffee.

By the sea. Public transportation available. Good food. Moderate prices

A blast from the past: seems not much has changed since the 80s here.

Service was very good. However, the bars, restaurants were pretty empty outside of breakfast. Breakfast was average for Egyptian hotel standards.

Good food..friendly staff..nice view..tidy and clean..all in all good expsrience

Supposed to be 5 stares. but every thing is small the loopy. The elevators the rooms even the cabinet very very small every thing looks old. It should be 4 or 3 stars. I don't recommend

room service did miss to clean the room in the second day , breakfast was normal, great view , was very crowded on Friday due to season, over all good according to its prices.

Lovely place and wonderful views
Good service and kind stuff

Extremely excellent
So much thx 4 all the stuff

Very poor service. Rude staff, slow and not helpful. Hotel was doing noisy renovation during guests' vacations. Only good view, food and nice related beach area. Not recommended.

Wonderful view. Nice room. Restaurant and breakfast need update

Good but one would expect more from a brand name like sheraton

The view is great but the rooms value for money is poor

If you have a choice in the matter, I would recommend strongly to not stay in this hotel. In it's hayday it may have been the talk of the town, but it's clearly on a heavy decline due to its age. The wear and tear is noticeable, there's obvious lack of upkeep, and there are still antiquated systems that have not been updated. The elevators are extremely small and the buttons function poorly. The rooms are small with poor AC, weak WiFi, stingy amenities, and stiff beds.

Nice hotel with friendly staffs best location very close to shops and cafes

Hospitable people we felt so much welcomed, good is great and tasty. Pool and beach well maintained rooms are checked and very clean. Actually all 8s wonderful

I enjoyed the Hotel s place very much as it is in corner that make you see Montazah s Palace & the sea at the same time.
But i have few concerns:
1) The hotel rooms is very very small and the balcony does not have any chairs or sofa to enjoy the sea view.
2) The room s furniture was old and the shower was not working properly as it kept moving to direct the water towards the wall ( Room 504 ).
3) The housekeeping didn t change the blankets every day & we found out that one of the towels was not replaced with a clean one.
4) Breakfast & dinner s food were tasty, but the open buffet of the dinner lacked of varieties & portions.
5) The elevator is very old but thanks GOD it is still working.

Simply it is the heaven on the earth
Very professional reception team under the leadership of Mr. Mahmoud Salem who made our stay easy, comfy, and unforgettable
Of course we will come back again

The building is old, but the room are modernized, the beds are comfortable, the showers are new, and you can even open your room with your mobile! You just need the Bonvoy app
The service is great, everybody is caring and smiling, the hotel has rooms with wonderful views on the sea and Montaza. I would stay here again if I come back to Alexandria

I was very unhappy with the service. We upgraded our room to the deluxe panoramic suite on the 11th floor, with executive lounge access. We waited a very long time for them to get our room ready. We were told to wait in the executive room in the meantime. The lady that was there was very rude. She chose not to serve us, we had to keep asking her for something to drink and she seemed upset and bothered to even do that much, while I noted that she served other people with a smile on her face. This made me feel very uncomfortable. The room service was wonderful, the staff that handled room service was prompt and very friendly.

Very clean and the staff were great ,reasonable prices and good food

Great location very good service breakfast not that good

Very nice people and place.. The sea view was amazing.. The rooms weren't so clean but ok... highly recommended

Nice view of sea front. Side rooms are not good. Rooms are generally smaller than average hotel rooms and even average Sheraton rooms. Food is OK with nearly all varieties available in breakfast. Fish and shrimp dishes are nice to order. Employees are generally helpful.

Service is good, stuff are doing their best but the hotel is suffering from severe aging & such fantastic location, view, name & history really deserves full renovation

Very bad hotel...small rooms..noise allover...you looklike sleeping in the steet...you hear your neighbour and of course he hears you ...i can not sleep from noise....old fashioned...bad old elivators..the minibar prices 5 times the real price...even the water bottle of 3 LE costs 14 LE..the star i put was to the place of the hotel...amaizing charming Place...and the other for the stuff i think they were very friendly...

Five stars hotel overlooking the sea and Montazah Palace

Good place, nice view for some rooms, tight rooms, lazy opening for the pool (starts 9:00AM )

Very nice place to have a good time with your family

If I could give this hotel zero stars, I would. After a lengthy back-and-forth with Marriott I was able to get the points restored to my Bonvoy account that I had used for the reservation, which is the only positive note about the stay and does not even relate to the Sheraton.
I was traveling with my boyfriend, who is Egyptian. I traveled all the way from Chicago to Egypt to visit him. Because of rules in Egypt we booked two separate rooms. When we arrived at the hotel I did the talking at check-in since the reservation was in my name. Despite having checked in using the mobile app the night before (for both rooms) and notifying them via email and over the app that we would be arriving around 1pm, when we arrived at 2:15pm I still had to go to the check in desk. The staff member at the desk was polite enough when I was speaking, but when she asked for IDs and my boyfriend handed her his Egyptian national ID, suddenly there was a switch. Not only was she not polite, she was distinctly unfriendly. After puttering with the computer for a few minutes, she said there was a problem with one of the rooms and asked us to wait. Which was funny, because the employee next to her had no idea what "problem" she was talking about.
We sat in the lobby and watched as two guests who were also waiting were offered a welcome beverage, which we were not offered. We waited for about 20-30 minutes even though she said it would be just a few minutes, and finally I went up and asked. In a tone that suggested it was crazy for me to even ask, she said the room was ready and had the concierge give me the key.
When we saw the rooms, it was clear what had happened. My account specifically says I want only nonsmoking rooms. Additionally, one room was listed as having two twin beds and the other as having one queen bed, but both were nonsmoking. When we reached the rooms, however, one was on the 7th floor and had a welcome gift, lots of extra toiletries, and a pair of slippers, while the second was on the 10th floor, right in front of the elevators (and the security cameras) and had none of these things but did have an ashtray and smelled like smoke.
I was pretty upset at this point; that night all I wanted was to relax with him, so we decided to watch a movie in his room. At 1am a staff member called and said there was a mixup with the receipts and asked to clarify who was in each room. That was clearly false, as the receipts both had my name on it, as the reservation is in my name. They should have just said they were checking we were in separate rooms. They called back 15 minutes later and said that it was clear that my boyfriend and I were in the same room and that obviously this was not allowed. At this point I was frustrated as they had not told us this at check in and, while we both knew, that is not something that the hotel can expect all guests to know and certainly not something they should be trying to skirt by lying to guests about receipts. After briefly arguing I left, and the staff member called my boyfriend in his room five minutes later to make sure I had left. He was told we could go to the lobby and watch the movie if we really wanted to.
We met in the lobby but it was so loud that even when we were sitting right next to each other it was difficult to hear one another without speaking loudly, and it was anything but relaxing. In addition to the staff member sitting nearby listening to music there were two staff members cleaning a small portion of the lobby floor for the two hours we were sitting there, and they kept looking over at us. They also were swearing at each other, which is far from appropriate when there are guests right there. There was also a party happening and music playing from that on the floor above. It was miserable.
Worst hotel stay ever.

This place was atrocious! The worst hotel I ve ever been to! The staff were giving somewhat attitude not all but some, the rooms were extremely dusty and small, the bathrooms were horrendous no space to move. In addition we had to move 3 times to different rooms! There accommodations were all rubbish! They had cold breakfast no space to sit and not a wide variety of foods. They kept us waiting for breakfast then escorted us to what seemed like a left over room, with cold and horrible food! In addition there was a scent of cigarettes everywhere and there was no air conditioning! There was more to the experience which made me not recommend this place at all!

1st time hope not to do it again.. No care of clean or guest interest.. Meals time not accurate... Sorry for that

Hotel is not clean. No maintenance for years even before Corona. All furniture needs to be changed. Mattress stained, parking garage full of garbage. Balcony rusted. Lobby smells tobacco. It is not Corona, it is cleaning and maintenance standards.

One of the best hotels I've ever stayed at. Fantastic service! Phenomenal food!!

Does not live up to the Sheraton Name. Air-conditioning and Internet need to be improved.

Everything looks perfect so far... will update the rate end of my stay...

So bad .. old fashion .. bad service but the employees and infrount office are very polite

It's very comforting, people working there are nice and polite, if you take a room with a sea view will be superb

Nice hotel and friendly stuff good restaurant but nothing fansy, so the pool is closed I think winter and it's private beach too.

One of the greatest hotels in alex with a very nice stuff and great views and good breakfast