Shannons Insurance Reviews

Recommend.
You get what you pay for

Super dissapointed with the preffered repairer, done a trash job on matching and painting it and told me mechanical issues that had arisen due to the accident were already there and were nothing to do with the accident, the car was sent back to the repairer and the response was the same the second time. When this was raised with Shanons they seemed unconcerned and I was told that they would get an assesor to contact me, nearly two weeks later I am told that the assesor has tried to call me twice and sent an email, which is a flat out lie.
Thanks to Shannons my pride and joy is sitting in a garage with me to scared to drive it.

Was not helpful at all. Tried applying for contents insurance for me and my partner in our new home. Would not allow us to sign up with them without parent consent, even though we are completely independent and are both over the age of 18. I contacted RACQ who were very helpful and assisted us straight away with a reasonably priced quote for contents insurance. WOULD NOT recommend Shannon s insurance to anyone. Very disappointed.

The car was in repairs for 3 months, then it was delivered dirty with marks, stans, broken part & overspray. The car doesn t run well and Shannon s declined getting it fixed.
The car requires a full detail, dash screen replaced, marks and Stan repaired.

Just sold my bike, and rang for cancellation of my policy. Within a day money was refunded and in my account. I can't say the same for Allianz insurance, they took about 7 weeks to get a 7 month CTP car policy refunded, and only after repeated lengthy phone calls to the company.

I love Shannons , they are so helpful when I had to make a claim for broken glass, have only recently joined and have found them awesome!

Hi, I would like to say a huge thanks for the way in which Shannons handled my recent claim. This is my first claim in 50 years of driving and although it was a no blame claim and a frightening accident situation to be put in, the entire claim process was made easy. Great job Shannons, thanks and best wishes for the festive season.

If you own a classic car this is place to be! Its a pleasure to be insured with a company that loves there classics as much as i love mine. Thank you.

We had just transferred to Shannons car insurance and had to make a claim. Shannons staff were excellent in the prompt and efficient manner in dealing with our claim and Nambour Smash Repairs were of the same high standard in doing the repairs. Colour match was perfect and they even washed and vacuumed the car. Five stars to all. Thanks again

worst customer service skill. i would rather deal with a computer.you get treated like its the only insurance company.

I'm really annoyed that if you're already a loyal customer that has been with them for years, as I am, you dont get an entry in any competitions they run. Its like if they have your policy, then you dont matter anymore. Shannons try looking after your existing customers or they may look elsewhere.

Unbelievable service Shannons , agreed value written off , payment overnight
Will not insure with anyone else

Absolutely useless i feel robbed paying a premium insurance for so many years to be stung for an $1100 bill for an accident that was not even my fault because they couldnt be bothered doing their job

I could not believe the way that I was interrogated and question as to why I was buying the car that I wanted to get a quote on. The consultant I spoke to was arrogant and condescending.
I'm a profession person who is buying a $100000 sports car for my personal enjoyment and I was made to feel like I was a criminal.
Good work Shannos. You have no chance getting my business.

Had my HQ insured with Shannons for a few years using their laid up insurance, to cover it while it lives in the shed waiting for restoration. Currently getting the car back on the road, so called Shannons to discuss policies and prices. The salesman was very helpful, explained all the options, and the price for full insurance on the road was less than I expected. Very happy.

took three weeks to even appoint one of their overworked assessors to look at my car, in this time the only contact i received was continuous phone calls from their indian call centre demanding that i pay my excess. Decided to not renew with them and i get a constant stream of calls and emails wanting to 'discuss this' Seems like they only know how to take money.

I have never in my life dealt with such low lifes that don't have any idea,how to deal with there customers, with trust and respect ,my son and husbands policy cancelleing after missing one month's payment, I my self am with a trusted qld insurance company and have nothing but great things to say during coved i had missed one payment my self also having an accident thinking I was not covered when contacting them they not only got my car fixed within a week and giving me time to catch up which I did with in a week but the point is my husband and son have been ripped off $150 a month for what my son works dame hard and what for ,
For some snotty nose consultant to be rude to me .
Thanks but no thanks ,I have encouraged my husband to take his Harley Davidson to a different company because I think that they wouldn't stand with usin any crisis and i don't think your company would.
Thank for nothing,

I have all my classic BMW's insured with Shannons. I've had to make several claims over the years due to other people's mistakes, and every time the claim has been processed quickly and easily. I'm staying.

They justified a 25% increase on my premium. No changes have happened in the past year, but they felt 25% was justified.
I was a big advocate for Shannons, until now..
I feel it insulting that they feel they can justify that.

Used to be good and fair. A friend is fully insured through them for cars, was hit while parked and no note left. Initially Shannons was fine but the disgustingly rude assessor from Jimboomba smash repairs says "he doesn't see how the back of the car could be damaged" - it was hit in the front and pushed backwards into the tree it was parked under. How hard is that to understand?!
So they are fixing the front, but not the back?? Cop out on both companies.
My friend is changing ALL of her cars from them. How dare they insinuate she is making it up?? Its not like she was trying to get every last scratch out of the car. Just the front and the back where it was hit. It was hard enough to deal with given the nature of the accident and having to pay $650 excess for something she didn't do. I would spare the heartache with the heartless company/s. I too am now changing my husbands cars out of Shannons and will also leave a review for Jimboomba smash repairs on their behalf. Disgusting.

I had 11 vehicles insured with Shannon's , I have made 2 claims over the years and have always been happy. U til they refused to insure my classic 240z for more then 40k when then engine cost that much ... After much back and forth I cancelled all of my policies and went to Enthusiast. Not only is that car now insured for 120k I pay less annually than I did with Shannon's

Thanks for wasting my time.
Will think twice next time before considering you again

Been with them for over 20 yrs ..the best and cheapest for green slips if u are a member

Great service. Got my car fixed without any problems at all.

We have been insuring our 3 cars with Shannon s since 2007.
Never made a claim until yesterday.
This is what happened -
One of our cars was parked on the street while we went to do our shopping.
While we were away, someone backed into our vehicle and damaged the tail light.
There were no witnesses and no one owned up to doing the damage.
Shannon s said I had to pay the full $600 excess because we don t have the guilty
person s Rego number or any other particulars!
How could we, when we didn t witness the accident???
The quote for getting the tail light fixed is $500. So, I m not paying for any excess.
What I m going to do is CANCEL all my 3 car insurances with Shannon s.
NEVER INSURE WITH SHANNONS.

I am now on my third visit with my new Mustang to Capital Smart. By their own admission the quality of work they have performed is not satisfactory. They have had my car now for a total of over two weeks (this means 6 visits to date)for a simple respray of a scratch, no damage, just a scratch. Why is Shannons also to blame, because this is their preferred repairer being owned by Suncorp as is Shannons. After the second attempt Shannons sent an assessor to check the quality of the work. He passed it as "good as new" , Shannons words not mine. I have taken it back a third time and Capital Smart admit it is still not acceptable. I now have to arrange a time to take it in to capital Smart again! This is my time, petrol money and Toll charges every time I have to do this. This means a total of 9 visits to Capital Smart for a simple spray job!! Maybe I should just go with a cut price Insurer where I can choose the repairer.

I have just recently finished restoring my 1970 Holden HT Kingswood. I took it to Shannons at West End today for a valuation update on my existing insurance policy. What a fantastic experience. I was blown away by how passionate the staff at this branch are about cars. All the staff came out for a look at my car, great conversation and lots of complements. The valuation they offered for my insurance was right on the mark too. Shannons personalised customer service is outstanding. Nice to know I have real car enthusiasts looking after me. Great job Shannons West End.

No Passion - it was all just fashion. Don't expect too much or you will be disappointed.

Getting the run around on a current claim! Contradictory information given regarding status of claim. Claim taking way too long!

After being insured with this company for 21yrs and never making a claim we were all of a sudden dropped in the most discussing way when we told them we were traveling and the bike was locked up like fort Knox and has an immobilizer. It takes us a good 45 minutes to remove once immobilizer is switched off.. If it is off the back of the truck which has a locked ramp keeping it in there it is locked at friends homes that we visit.. Shannon's your claim to motor enthusiasts of all old and new vehicles is a joke .. Start telling the truth instead of being just another money grabbing company

Don't ask Shannon's Insurance for anything over the phobe. They will reject you and be very rude about it. I'm sure they would not speak to anyone that way if it were done in person. Due to how rude they are they've lost me as their customer. I've paid for top cover for quite some time now and never put in a claim for anything so a little respect would go a long way but nope, they don't believe in respecting their customers.

I'm so happy with my new policy! What a great company. I needed to get my renewal a little early because we're going overseas and WOW it arrived today. This is a company which does exactly what it says it will do. Thank you very much Dianne Austin.

This review is to give a huge wrap for Mark Fletcher "Fletch", as I understand your company is a major sponsor of his T.V.
show Classic Restos, I wish to congratulate your company for doing so.
Fletch attended and filmed at our Nathalia Show and Shine on the 17th of April 2016, he was very professional, hard working, reliable, considerate and always pleasant. I was the event organiser and my role was made much easier due to the reasons I have just mentioned. Fletch spoke well of Shannons, he is a great ambassador of your product and your company. I will certainly recommend your company to others. Yours sincerely Joyce Tyndall from Nathalia.

I have a contents policy with this company(also 2 motor vehicles) . My wife got a new iPhone 7 two weeks ago and unfortunately with was either stolen or lost while having a drink at a venue in Broadbeach, Qld. So, having content I felt lucky that we can make a claim and only be out of pocket for a few $100 dollars rather than the replacement cost.
I was shocked to be told that the claim had been denied. The reason being the valuable items that are taken out of the house need to be listed on the policy. I can't see how a $1200 phone can be considered valuable? Iphones are an item that is used often and I feel that Shannons are using this as a loop-hole to get out of paying claims to their customers.
I have listed my wife's engagement/wedding rings on the policy as I feel that these items fit the criteria of "high value".
After speaking with a rep from Shannons she has informed me for the first time that everything that may leave the house over the value of $1000 is considered high-value and must be placed on the policy.
That means my wedding ring, my phone, computer, golf clubs, Mont Blanc pen(gift), watch's should all be on there along with my wife's sunglasses, handbag, phone, computer, and probably more should have all been named as "high value" items.
Shannons need to make sure if they are going to sign any more people up they make them well aware of what they think is "high value". They should also be sending their customers a reminder to let them know that if they have acquired any new items since they took up the policy that they should contact them and list them. Thanks, Adam

Always nice (Australian) people on the phone. Waiting times usually not long. Any issues and queries have been sorted quickly. I'm very content with their services so far.

I have home insurance with them and had someone drive through my fence still a mess 12 months later

Been a customer of Suncorp for over 30 years & Shannons for 15 and have CTP with Suncorp . I thought about leaving this Building Society pretending to be a Bank a thousand times over lack of Branches, lack of action on any matter, Auto tellers giving out only $20 notes ( try to get $1000 in $20 notes), & today they pushed me over the edge by not coming into bat for me when it seemed that a Hotel had held back $50 in case I drank out of their mini bar. Suncorp had & still has the money but wont release it after 7 days just in case the Westpac Customer (the hotel) objected.
The Hotel happily gave me a copy of their order to Suncorp to release my $50 (dated 5 days ago), though Suncorp wont relent.
So, win, lose or draw with my $50, Suncorp & as a consequence Shannons are dead ducks with me and any bank accounts will be transferred to Westpac ( better to have both Westpac & the Suncorp building society looking over my funds, as they did for the Hotel), and as CTP (5 with Suncorp) & car insurance (4 comprehensive policies with Shannons) fall due they'll be transferred to a more reliable bank/ building society or insurer (in fact I changed one CTP this morning from Suncorp to QBE for $374) .
Enjoy my $50 Suncorp & Shannons, I won't be back.

Apparently because I'm not a motorist enthusiast they are not interested in my business. Wanted car & contents insurance but was told to try AAMI?? So much for the advertisement on TV. My car is important to me but not to them. Go elsewhere!

Recently lost a car in Queensland major hail storm. Shannons could not have acted faster or better. We picked up a new car 9 days later. Of course we continued our insurance with them.

Found hugh super rude and aggressive honestly will end up changing my insurance because of that outcome

They honestly remind me of Suncorp when I had my motorcycle insured with them and had accident I wasn't at fault for...t hey were so rude and arrogant and took them 4 and a half weeks just to pay me out they literally do nothing...

Have been waiting so far 54 minutes &b am still waiting to speak to someone.

Will never insure a vehicle with them again & will definitely never recommend this company. I had my vehicle insured & then in August the car was stolen I have been put through hoops the personal loss,stress & anguish is absolutely ridiculous. This is not how a business should be ran you want all our money then when we make legitimate claims you put your customers through hell.
All the personal info that I had to send through to the outside investigator has been lost or they say not received I have sent through everything they have asked atleast 3 times & still 3 months after the fact they are still causing me a crazy amount of stress & anguish.

Absolutely a disgrace and now AFCA is involved. Cars are a lifeline for people & you should not be taking over 3 months to pay out the insurance claim I will never recommend this company nor will I ever insure my motor vehicle through them again

Spent 15 minutes on the phone providing all personal details for them to finally tell me they don't cover mx bikes for new customers unless I transferred other insurance policies over to Swann - go figure.

I am so disappointed that I ever recommended these people to anybody. "Choice of repairer". Yeah right!! When it suits them. You need to get the repairer to assess the damage, then the quote gets sent to Shannons. They'll look at it when they're ready. In two or more weeks if you're lucky. Use their preferred repairer, you are at their mercy. Shannons will book you a time. You can't talk directly to the repairer. They're under contract with Shannons. Even though the damage isn't my fault, Shannons couldn't care less about how much they inconvenience the customer.
One thing that they don't disclose though (AND YES, I'VE READ THE PRODUCT DISCLOSURE STATEMENT), they WILL NOT commence the claim lodgement UNTIL YOU PAY THE EXCESS IN FULL VIA CREDIT CARD.
BE VERY CAREFUL WITH THIS INSURER.

Wouldn't go anywhere else for my insurance, in my many years of being insured with them I've had no dramas and the couple of claims I've had have been stress free, I would highly recommend them to anyone wanting good quality insurance, can't same the same about racq though.

After over 10 minutes on the phone trying to just get a quote for insurance, he gives me a number over 1.5x other insurers gave. When I said it was way higher than everything else I got he just says: We don t do cheap, I thought you would have known that.

Thanks mate. Have a good one.

If you are an enthusiast, stay well away from this shoddy company. They are apart of aami which is suncorp bank. Very shady. They have no interest in enthusiasts.

Car was insured for $12000 and the car run over a kangaroo and it was scrapped and they only paid out $6500. It took months to sort it out and they chipped and chipped away at me. I the end I scrapped the car for $300. Not greatly impressed with their service.

Yesterday Shannons paid out in full a total loss claim on my car which was destroyed by a careless and ignorant semi trailer driver pushing water into my engine at speed in minor flooding after cyclone Debbie. The handling of the matter took just 24 days and all Shannons people were very kind and helpful throughout the process - which happened during a difficult personal time for me. This was only my third claim in over 16 years with the firm and at all times service has been excellent. They did not let themselves down even though the cyclone must have stretched their claims service resources. Ten out of ten.

had my first claim with these recently and tbh I couldn't be happier with the way they dealt with it. kept me informed at all times and went out of their way to ensure the claim went as smooth as possible. I wont be going anywhere else