Shangri-La Chiang Mai Review

A luxury hotel indeed, very comfortable large rooms with interconnecting rooms available, huge spread for bfast, a great pool, centrally located and close to airport and night market, a huge well equipped gym, wonderful service staff. No complaints at all. An awesome stay

Hotel rooms are a bit old, not the same standard as other Shangri-la. Staffs are friendly. Breakfast is OK.

We have traveled with 2 adults and one child who is 8 years old. We arrived at the hotel a day before booking. We have been given the room, but we had to wait until the room was ready until 4 pm. When we got to the room, we had not received the extra bed and staff have said that the extra bed should come around 5 pm-6pm. Then we went out to dinner and came back to the hotel around 9 pm. And we still have not received the extra bed for our child. I had to call the central table and ask for the extra bed for my child, then we waited almost 30 minutes before the bed arrived.
Wifi was also not available. Had to call and asked a couple of times, but got together to answer that we just search for the name of the hotel and accept the condition so we could get wifi. We tried but it just came and went all the time. It was a disappointing experience with the 4-5 star hotel that we expected.

The hotel has enough space to relax, and the pianist plays music in the evening. There is also a garden outdoor pool and gym. Every waiter is very enthusiastic. They are very active in caring about the needs of the guests, often With a smile on his face. Come here and remember to try their buffet breakfast, the Shangri-La Hotel's buffet in Chiang Mai is the cheapest in Shangri-La Hotels and Resorts. The only fly in the ointment is that the Shangri-La Hotel in Chiang Mai is a little older than other Shangri-La hotels, or it is perfect.

Unlike other Shangri-La i have been to, the amenities such as razors, loofah, combs, cotton pads, and even L occitane standard toiletries were not available. Instead, there were only 4 bottles of lower quality soaps and shampoos etc. It is disappointing to see such skimping especially for Shangri-La. Also, as a PPS krisflyer member with Singapore Airlines, Jade tier should be complimentary but even after my stay, no changes at all. Infinite journey program with Shnagri-la, not reflected at all.

All hotel staff are very friendly and helpful. The receptionist took me to the room. Quick response technicians when arranging meeting rooms (chairs and sound systems).
Breakfast is also good, there are instructions for food containing pork so for Muslim guests can choose halal food.

very good service. the people are awesome. nice big rooms and bathrooms. the rooms need more thorough deep cleaning as once I lost something and began to search under furniture etc, I was kind of grossed out.

Wonderful staff and good breakfast. Great facilities especially the pool and slide and kids area. Doorman is especially courteous and helpful - high praise for him.

Good food, friendly staff, convenient and easy to reach from the airport. Som strretfood places to have a dinner with a cold beer or cocktail.

Attentive service staff From the receptionist, maid to the restaurant, reasonable price, if going to Chiang Mai again
Probably choose to stay here again

Very nice hotel
All people soo nice and professionnal

All five-star hotels in Chiang Mai seem to be fine.
However, what gave the Shangri-La Hotel the highest satisfaction score,
This is because I was impressed by the 5-star service.

I visited the Shangri-La Hotel for the 1st anniversary
I would like to visit again for the 2nd anniversary of next year.

Thanks for the good memory.

Try to enhance the furniture because it looks quite old. Breakfast is very normal. Kindly add the extraordinary choice of food or special more than usual.

When you visit this hotel you feel like a king. When you look out the window you look like your in a castle. The lobby has a signature smell that makes you feel calm and you can see golden walls and an elephant statue. The food is fit for a king especially during seafood night. There's even a live performance of a guy playing the piano.

Great hotel with great staff and services. The facilities are excellent including an excellent gym and a lovely pool with splashzone and plenty of activities for children. Shangri la is one of my favourite hotel chains and Chiang Mai lives up to the brand.

Delicious food, clean, beautiful place, convenient to travel Good service staff

It's old but clean and comfortable.
It is close to the night bazaar.

Nice place. Close to night bazaar. Lots of cafe and food around. Away from city center. Room service can be improved, floor seem to be not cleaned throughout my 3 night stay. My husband got eaten up by mosquitoes!

Very nice hotel! Swimming pool so big and nice as well! It s great five star hotel! Good location, walk to the night bazaar in 10 minuets.

It is the most popular 5 star hotel in Chiang Mai! The swimming pool is very large, the service is very good, the ground is very superior, and it takes about ten minutes to get to the night market!

I stayed at the Horizon Club.
The room was large and the service was good.

It was our impromptu wedding anniversary getaway trip with the little one, and the Chiang Mai Club Lounge team led by Bow took care of us every day with our needs, even went all out to help us get hold of a nail clipper as we forgot to trim our son's nails before traveling. Nice view from room/ bathroom; bed was too comfortable; club access kept us from going hungry/ thirsty; breakfast was scrumptious - our son loved the delicious oatmeal; everyone at the hotel was so friendly and helpful; bed set up for the little one was the cutest with a huge, huge teddy bear and Marvel sheets - what a pleasant surprise! The night market was also within walking distance and we had fun walking around soaking in all the colors and sights. We also ended up heading back to hotel after checking out after three days, and staying an extra night with special rates due to our flight delay .

Only regret was that we didn't get to swim as much as we wanted to as the water was slightly chilly due to the cool weather. Everything was perfect. We will definitely try to return again!

Impressed with the service of all employees From the front desk staff Entrance screening department, front desk reception, dining room and club department until the maid. And security personnel

I was here for an event hosted at the hotel. Even though I did not stay here it seemed like a really nice hotel. The staff were friendly and helpful. The interiors of the building are really beautiful. There's plenty of places to relax and enjoy the view. They also have a really nice garden and swimming pool.

Amazing. Good services and staffs and really good food and facilities

The room is large, looking out to the pond, and quiet. I was wrong about the swimming pool, but the water was colder in December. I tried a few restaurants. I preferred the Da Antonio Italian restaurant, which is ten to fifteen minutes on the left side of the door. Haowei, a total of Bht1000-1500 for two. Go to the night market on the right side of the door. There is a Thai-style Lemongrass near the Hard Rock Cafe. , But Thai Whole Earth is expensive and tastes average. Take the Grab airport to the hotel about Bht 200, which is convenient. With the one-day group booked in the hotel to the national park, Bht1300 per person, not bad. Stayed for four nights and enjoyed breakfast four times.

Service are good, pool are nice, fiid is avenge. Good location. You can walk to night market and old town. Room is clean and tidy.

The staff's service attitude is very good, and living here is very relaxing.

I think this is the right accomodation for 5 star seekers.

5 star all the way. Great luxury hotel. Huge pool.. Michelin rated restaurant.

Your employees and amazing customer service made our stay fantastic. Everyone of them deserves a raise! Thank you!

Nice hotel, good location. Staff was very friendly. More expensive than it should be and the pool is usually filled with a ton of kids.

Beautiful hotel, great location, nice breakfast. Extremely attentive staff. Would definitely stay at Shangri-La again in the future.

Very large, food can be used. Parking for elderly people is not happy.

Very nice hotel, close to the night maket, beautiful Dim Sum lunch buffet, and excellent service.

To attend the Chinese National Day, meet the Chinese consul

Superb hospitality from all staff. Located near city centre and airport, easy to get halal food, near massage centre and easy to get public transportation. Love my two night stay.

Shangri - La Hotel 5 star hotel - 6 star accommodation for travelers who have a degree or. Choose a seminar venue Meetings with various people. You have a choice here Shangri - La food was delicious, service mind you will achieve the objective of the seminar. Relaxation For travelers Complete with service standards

Felt secure with hotel's strict procedures on security and COVID prevention. Staffs were nice and helpful. Room was of expected Shangri-la standard, which is excellent. Food in China House restaurant can be improved, but this is subjective.

All-in-all, a very pleasant stay. Thank you.

Luxury hotels at medium to high prices, depending on the room type.

It was one of the most memorable stay I've ever had. The room size is spacious enough for my wife and I. However, the facilities seem to be a little dated and the T.V. has very limited channel to watch.

The cleanliness is good. The staff are friendly.

The best part of our stay was the breakfast. Although the buffet was not available due to the pandemic of Corona Viruses, we were able to order the food as much as we need. The food was excellent.

In summary, we are very pleased to stay with Shangri-La Chiangmai.

Been here a few days and love it. Super kid friendly. They brought us a bed and crib for our 1yo and 3yo. A baby bathing tub, a huge teddy bear, a bottle sterilizer, and a kit of toiletries for both of them. Pool is super fun for the kids and breakfast is delicious.

The dimsum buffet at China Kitchen is such a great deal! 349 THB on weekdays.

Really good hotel. The amazing view and super quiet. Suitable for people who want to relax in the pure enviroment.

polite and helpful staff and good food too
on the way to the hotel, we requested a carseat but did not get it.
on the return trip to the airport, we got a car seat but it was forward facing and perhaps should have been cleaned more often.
otherwise we appreciate the gesture in providing the car seat
rooms and grounds abit dated but spacious

Hotel with great amenities, friendly staff and everything is above and beyond when traveling with an infant.

Shangri la always lived up to its brand promise no matter which Shangri la I stayed in.

Unfortunately, my recent stay at the Shangri la Chiangmai was let down by the poor management of the breakfast table ushering system. For two mornings in a row, the table i was shown to was subsequently and within minutes occupied by another guest while i was away getting my food. I had to move to another table.

To add insult to injury, when i was away getting more food for my breakfast, the staff cleared my table to get it ready for another guest.

On the second morning, i decided to inform the usher to ensure that no one would be ushered to the table i was assigned. Minutes later, when i returned to the table, another well dressed businessman whom i did not know had occupied the same table. I had once again to be shown to another table.

In many other hotels, the ushering staff simply put a card on the table to indicate that "This table is occupied. Kindly return this card to any staff before you leave." Print it in a few well known languages and i am sure this problem will be resolved once and for all.

I hope Edward, the duty manager i spoke with would look into this. He promised to do so.

Dimsum buffet at the China Kitchen ... delicious, clean, good service.

Excellent facilities
Excellent satff