Sensational Smiles Family Dentist Review

Staff was rude. Everyone had a very egotistical attitude and was clear that money was the motivation rather than service or love for the profession. Crazy expensive and don't stand by their product.

I went in with a busted front tooth. They set me up with a composite (cheaper) crown, which cracked very shortly (weeks) thereafter. I was rudely informed that "we only do one free fix on our work," so when the composite broke again, I knew I wouldn't be returning.

It happened, and I went to a nearby competitor. The competition was helpful, friendly, and all around a team who care for their clients rather than solely their wallets. They removed the poorly done composite crown for a porcelain veneer (more expensive and better quality), and the total bill (not just out of pocket) was a fraction of what Sensational Smiles billed. Like less than half.

So, if you're seeking rude people who want a quick dash and grab at your wallet without standing behind their work, then Sensational Smiles is the place for you! If you'd rather have a positive experience and not get gouged, try driving east a mile.

Changed dentists to this one after my dentist left practice abruptly and no one could tell me why or where. Dr. Swingdorf is AMAZING and I can see the same hygienist every visit which is something I wasn't getting at other office and something I feel is important to consistent oral care. Highly recommend!!

I am so grateful to the team at Sensational Smiles!! For years I've wanted to fix the fluorosis discoloration on my teeth and Dr. Anderson did such an incredible job. I can smile confidently now, for the first time since childhood!

Everything about my experience here was better than I could have imagined. The friendly staff went out of their way to accommodate me. DJ, Christie, Claire, Dr. Anderson: you guys are wonderful! Dr. Anderson was not only willing, but excited to help me with any goals I had for improving my smile, and he took extra time to make sure I got the best results possible. He initially consulted with me via email + phone, which was super helpful and saved me from making multiple out-of-state trips to see them. He also obtained a brand new type of treatment for fixing my discoloration, which ended up being more cost-effective and less invasive than the treatment we had originally planned. Amazing. I only wish I lived closer so that my family and I could visit regularly!

Dr. Swingdorf and his team are fantastic! I'll start by saying I have extreme anxiety about Dental work and as a result I have a mulitiude of procedures I need to go through. They have taken extra time and care to help me understand each step and have helped coordinate my whole process even through offices that aren't their own. They have gone out of their way to make sure that I am relaxed and comfortable with each step. The treatments have been painless and felt like they took extra time with me when I needed it. Even the front desk staff are fun and cordial and have made me feel important. I will be a lifelong patient. Always friendly and caring! Thank you guys for all that you do!

Always a good experience. I see Dr. Swingdorf. He's kind, humble, and interested in both his work and his patients. He's scrupulous, knowledgeable, upfront, honest, and trustworthy. He doesn't rush your encounter, and he explains options and everything well. I get the impression he cares about what's best for the patient rather than what will empty their wallet. His hygienists are great too--gentle, caring, personable, and skilled. I've seen Haley my last couple of visits, and she's awesome! She is highly skilled, patient, gentle, and caring. Plus, she's a great conversationalist, and I always enjoy hearing her stories! I couldn't recommend them more.

I'm going to be a new patient and I am really impressed with how soon I was able to get in due to them always being booked up!! Kayla did an awesome job at accommodating my schedule so I'm grateful!!

I had been longtime patient of Dr. Mark Berdahl when I moved out of state. Finding a replacement dentist and practice who provided comparable care was not possible. Upon moving back to the Midwest, it was a no-brainer that I would return to his practice. He and all of his staff at Sensational Smiles consistently exceed my expectations! They treat me with respect and listen seriously to my input. But at the same time are such fun!
Sincerely you are my team forever and provided the smile that I was born to have!

When visiting from out of town, I needed to be seen for an achy tooth. I was referred by a relative and they were able to get me in. Staff was so great, I wish I could keep coming back!

I had the unfortunate experience of being turned down treatment because I as a client did not "fit" their mission statement. As a travel nurse I was in California and had to have an emergency root canal and called from California as soon as I got the temp crown and gave them the tooth number. I explained that I unfortunately only had a week to get a permanent crown placed and had read that this office had the technology available to do so. I called back Monday morning to follow-up to see if Dr. Anderson was able to complete the task and was informed that I would get a return call back. Later in the day closer to 4pm when I had not received a call back I called again to see if this office could help. Whomever answered the phone transferred me to Kayla who was very pleasant and helpful; she said, "I don't see why we can't do this, Dr. Anderson is busy with another patient can you be here at 8:30am Wednesday morning? I responded yes. Prior to this, yes, I was frustrated because I am still having pain, and only have a limited time (which is not their fault) if they couldn't fit me in though, I would have moved my contract or called another dentist.

This morning I get a call stating, "unfortunately we just don't have the time and our office isn't able to do the crown." I said, there seems to be something more and you're not telling me the full story...."well, yes, I was gone yesterday and conversations were had and you just don't fit in our mission statement; and I didn't have to tell you that either."

So, this office is ok lying to people! Yes, I was frustrated and trying to figure out how to make this all work. It isn't easy on my end or theirs....but to call and lie to me and say that we don't have time and then when I call you out... "well actually...." not professional and unethical.

The front office staff were prompt and friendly. I saw Kelly, Carisa and Doctor Anderson during my first two visits and each time they were all very informative on my pending procedures, and took every opportunity to assure my comfort. I would definitely recommend Sensational Smiles!