Liz Schafer

Review of Sensational Smiles Family Dent...

I had the unfortunate experience of being turned d...

I had the unfortunate experience of being turned down treatment because I as a client did not "fit" their mission statement. As a travel nurse I was in California and had to have an emergency root canal and called from California as soon as I got the temp crown and gave them the tooth number. I explained that I unfortunately only had a week to get a permanent crown placed and had read that this office had the technology available to do so. I called back Monday morning to follow-up to see if Dr. Anderson was able to complete the task and was informed that I would get a return call back. Later in the day closer to 4pm when I had not received a call back I called again to see if this office could help. Whomever answered the phone transferred me to Kayla who was very pleasant and helpful; she said, "I don't see why we can't do this, Dr. Anderson is busy with another patient can you be here at 8:30am Wednesday morning? I responded yes. Prior to this, yes, I was frustrated because I am still having pain, and only have a limited time (which is not their fault) if they couldn't fit me in though, I would have moved my contract or called another dentist.

This morning I get a call stating, "unfortunately we just don't have the time and our office isn't able to do the crown." I said, there seems to be something more and you're not telling me the full story...."well, yes, I was gone yesterday and conversations were had and you just don't fit in our mission statement; and I didn't have to tell you that either."

So, this office is ok lying to people! Yes, I was frustrated and trying to figure out how to make this all work. It isn't easy on my end or theirs....but to call and lie to me and say that we don't have time and then when I call you out... "well actually...." not professional and unethical.