Sellwood Dog Supply Reviews

Local business, will special order products upon request!

Adorable local pet supply store with super knowledgeable staff.

Went in and had the best customer service! Terribly kind and very officiant! When you walk in they have a hand sanitizing station and a very kind greeter. I found all the products my cat needs! The person at checkout was amazing. They set me up with a rewards account very quick and was incredibly kind and patient with me. Great deals and a great location!

I love this pet store. They always ask before giving my pets treats, which is appreciated since one of my dogs has a very sensitive tummy. Not every store does this and its a small thing that goes a long way. They always have really high quality stuff and give excellent recommendations. If you can't find what you need they can usually order it or help guide you to an appropriate substitution. I tell everyone to go to this store and always hear good things from people who go. My pets would not be as spoiled as they are if not for this place and the wonderful staff there.

It is really hard to find a pet store that carries the dog foods that we use. I usually have to order it ahead of time. When traveling it is hard to do.
Wonderful store, great layout and the best products!

Nothing like horrible customer service to cause a bad review.

I purchased a tough n treat dispensing ball for my dog. She spent 30 minutes on it and then decided to rip it apart. It remained in tact except for the giant rip in it. I took it away and chuckled and thought, Wait till I tell Sellwood Pet Supply. All my dog loving friends assured me, Of course they ll be sympathetic. That s why you buy local. Customer service!

I went today and explained what happened.

They first went on the defensive. Well, yes - we don t have a guaranty on these products and neither do the manufacturers. We can t guaranty what one dog will do to a toy versus another. Before I asked for anything, the woman at the door said, I can t give you a refund, but a generous 30% discount on something else. I was disappointed, but that s better than nothing I guess.

Then I went to the counter to process my transaction, and that s when the clerk started to lecture me. This is one of our best selling toys. The trainers we work with know exactly how this toy is to be used. This toy isn t meant to be given to the dog unsupervised (subtext - if you had been watching your dog, this wouldn t have happened).

At this point, I said - Maybe you could just put a sign by it, saying that it is destructible by some dogs.

He said, No, we aren t going to do that. It s one of our most popular toys.

I shop local as much as possible. I went out of my way purchasing $100s and $100s of unnecessary things at this store, even during the pandemic - I did what could.

This toy cost $14, but was purchased with others in a transaction of $117.00.

I wasn t even expecting a refund or store credit, but I DID NOT need a lecture on how it was my fault.

I ll shop down the street at the other pet shop.

it is great pet supply store. everyone is super helpful & friendly. they have a wonderful variety of food, all types of items available.

Great service with a smile, and good products. Good location, in and out efficiently.

This is our local pet store where we purchase pet food and supplies from. They offer delivery which is nice for those who may have challenge in getting things home themselves. Make sure to join their club as a client as you get monthly coupons and free dog food after so many purchases. Super cute store.

I always appreciate the customer service and a peek at the newest cat up for adoption star (during non-covid times). During covid, they're great at making it clear where to go, what to do, and keeping one customer in an area at a time. Feels safe and good to shop there.