Nothing like horrible customer service to cause a ...

Nothing like horrible customer service to cause a bad review.

I purchased a tough n treat dispensing ball for my dog. She spent 30 minutes on it and then decided to rip it apart. It remained in tact except for the giant rip in it. I took it away and chuckled and thought, Wait till I tell Sellwood Pet Supply. All my dog loving friends assured me, Of course they ll be sympathetic. That s why you buy local. Customer service!

I went today and explained what happened.

They first went on the defensive. Well, yes - we don t have a guaranty on these products and neither do the manufacturers. We can t guaranty what one dog will do to a toy versus another. Before I asked for anything, the woman at the door said, I can t give you a refund, but a generous 30% discount on something else. I was disappointed, but that s better than nothing I guess.

Then I went to the counter to process my transaction, and that s when the clerk started to lecture me. This is one of our best selling toys. The trainers we work with know exactly how this toy is to be used. This toy isn t meant to be given to the dog unsupervised (subtext - if you had been watching your dog, this wouldn t have happened).

At this point, I said - Maybe you could just put a sign by it, saying that it is destructible by some dogs.

He said, No, we aren t going to do that. It s one of our most popular toys.

I shop local as much as possible. I went out of my way purchasing $100s and $100s of unnecessary things at this store, even during the pandemic - I did what could.

This toy cost $14, but was purchased with others in a transaction of $117.00.

I wasn t even expecting a refund or store credit, but I DID NOT need a lecture on how it was my fault.

I ll shop down the street at the other pet shop.