Review of Sedona Rouge Hotel & Spa

4 years ago

Update 11/07/2019:

Update 11/07/2019:

About 2 weeks after the post to google I was refunded my entire purchase price and contacted by the front desk manager. Thank you

Original post:

After inspection of the room I found a dead insect at the head of the bed. In between the mattress and the boxspring. In room 130
There is ZERO way I would ever stay there.
Staff at the front said they would NOT refund me as I had already checked in. (There would be no way to know what was IN the room without checking in, obviously) so I am missing what the hotels issue is.
Jessica the new girl there at the front desk was amazing. She was in training
Her shorter supervisor or regular front desk agent (whomever it was) was NOT happy with the fact that I had issue with the room. She was extremely difficult to even have a conversation with and made sure to explain twice in our conversation that there would be NO refund
This whole place is an absolute joke. And I was given the email of the director of the property by the company we used to book the hotel. Magically they failed to respond. DO NOT WASTE YOUR TIME and expect no reply from anyone