3 years ago
Certainly don't judge the dive shop by this review...
Certainly don't judge the dive shop by this review alone, but I think it's important bad experiences be reported as well as good.
For usability, I'll preface with my summary, then tell my story ;-)
My experience with them was for the purpose of renting SCUBA equipment.
Their equipment rental prices are competitive at $45 (they told me $40, but $45+tax was the actual cost), though the more expensive shops include dive computers and probably better equipment.
The equipment seemed poorly maintained; regulators weren't balanced (this is a minor thing; just increases chance of freeflows or trickles), and two pieces of gear had non-functional, yet essential buckles. The gear sports the Scuba-Pro brand name, but it definitely not top of the line gear. (not even any trim weights in BCDs)
Their location is exceptional if you are going to do the very mediocre Koloa landing, being less than a 3 minute drive away. (there are better shore dives by far on Oahu)
They have a 'respect me, I'm the dive professional' type hostile representative in their customer service team who managed to make our dive experience far less enjoyable than it should have been.
I am an experienced, active diver, and showed up at Seasport Divers to pick up a set of gear so I could explore diving on Kauai. (It was a day trip, and I didn't want to huff my dive gear)
The lady who helped us argued about every detail of the gear we requested; it started with the requested weight, then she brought out the gear without asking our sizes... when we told her a medium BC is too big for my friend (and she tried it on while saying this; it looked huge on her), she argued that we should try it on and see. Same with the wrong sized wetsuit she brought. She acted offended when I asked her to replace the BC and a set of fins because the weight pouches would not buckle into the BC, and the fin strap would not unbuckle.
She also insisted that we fully set up our gear to 'show her that we know how to use the gear'. I wasn't in a mood to spend 15 minutes setting up gear and gearing up, then breaking it down to put in the car, then setting it up to dive, so I refused.. which also offended her. (Common; the moment you show a C-card they're not liable if you don't know how to use the stuff, and I'm a divemaster to boot)
After we reached the dive site and began to set up I saw we had two small BCs; upon returning to get myself a large, she taunted that 'theres a method to the madness', and that's why we should set up all the gear. I kinda figured just bringing the 240 pound guy a large BC was intuitive, but hey, maybe I'm wrong.
Again, when she showed up with an XL BCD (I had asked for a large), I asked her for a large again; she tells me 'just try it on and see if it fits'. So, I told her I'd rather try on a large and see if it fits, which it did.
All other representatives of the shop actually seemed rather pleasant, but I only had brief encounters with these individuals.