SEAGA Reviews

Have been vending for over 20 years. Nothing fits better into small locations. Very easy to fill, very easy to operate .

I would only get a sega if your in a high traffic location also the bottles can only be stacked half way or they will not vend.

Terrible.... If you guys dont make it available for me to get parts. or make more training videos. Ill drop the ratings to this company to zero stars..

Always provide great support for us! Their machines are user friendly, easily repaired, and we just do not experience any down time. A special thank you to Josh Wallin! He is an asset to your company.

We have been very satisfied with the service we have received from Seaga s technical support department, particularly Josh Wallin, who has always been accessible and helpful in providing clear instructions to resolve every problem we have encountered with the machines. Josh is always willing to patiently break down highly technical directions into basic, understandable language. Fortunately, we have only experienced relatively minor issues with the machines, but Josh has treated every question and concern we have brought to him with a high level of customer attention and urgency. We are very pleased and grateful that Josh has been available whenever we have needed his expertise.

Make it easier to buy parts..... I own 10 Machines because of my father bought them 5years ago... I cant get parts...

$500 for a new board that doesn't work. Can't send it back without spending $150 on tech support package. Every other manufacturers boards cost $160- $200 brand new and most offer free tech support. Seaga makes suck garbage no wonder they charge for support. Between the lack of support once u pay and the price of parts your better off throwing the machine away and buying something that'll last and cost a fraction to fix from a REAL manufacturer!

I am very disappointed with these machines. I have had mine in operation for 16 months and have a lot of problems. I bought 5 and every one has had problems. I have had to replace keypads, coin mechanisms, home switches...and these machines do not get an inordinate amount of use. I hate calling tech support...smart, but absolutely no people skills. Should not deal with the public!!

Excellent service and machine, I would highly recommend Seaga for anyone looking to get into vending. Their personalized service from purchase to set up has been exceptional!

I have owned my machines for 3 years now. Without, Josh Wallin as my go to service advisor, I am certain I would not be as successful. Josh is patient and extremely knowledgeable. If he doesn't know an answer, he finds it, and responds timely. Josh provides customer service, I don't experience often.
Seaga as a company is responsive and I highly recommend working with them!
Stephanie
Columbus Ohio

I had sold thousands of Seaga Machines in Asia , these are the most easiest machines to set up and are work horses . 100s of them are over 6 years old and running with proper maintenance.

Make it easier to buy parts... so complicated... make more training video. especially for older machines.........

DO NOT PURCHASE THESE MACHINES!!! I RECEIVED 2 DEFECTIVE MACHINES AND SCOTT JORDAN CONTINUES TO GIVE ME THE RUN AROUND WITH REPLACING THE MACHINES AFTER SEVERAL UNSUCCESSFUL TROUBLESHOOTING ATTEMPTS. DO NOT PURCHASE FROM SEAGA!!!! THEY ARE VERY UNPROFESSIONAL... I WOULD NOT TRUST THIS COMPANY ORVANY REPRESENTATIVE OF SEAGA... I PAID OVER 7,000.00 FOR BOTH MACHINES AND IS UNABLE TO FULLY USE THESE DEFECTIVE MACHINES. PLEASE READ THE WARRANTY IN IT'S ENTIRETY, IT IS SET UP FOR THEIR GAIN YOU TO LOSE MORE MORE MONEY... I TRULY BELIEVE THIS COMPANY IS SCAMMING THEIR CUSTOMERS. PLEASE READ OTHERS REVIEWS REGARDING THEIR EXPERIENCES... THIS IS JUST A WARNING!!!

Don't buy here they are over priced for things breaking down and parts are hard to get..

Ordered several parts and price stickers for a discontinued machine. I received everything except two price stickers. Notified them via email and was advised they would be sent out. Stickers never arrived and my machine was not able to be used without pricing until I placed unprofessional looking handwritten tags on. UPDATE...The company finally sent the missing parts of the order.

Josh Wallin has been my lifeline for years now when it comes to helping with questions and problems with my machines. Machines have been very reliable for years now and whenever there is an issue, Josh helps walk me through problem solving whenever possible.

We have been working with Seaga Manufacturing for more than a year and could not be happier with their machines and the customer service. The machines operate smoothly and efficient. It s very easy to set up and get the machine up and running. Whenever a problem does arise Josh Wallin is the guy to call!!! He is always helpful, knowledgeable and friendly. His response time is always fast, and a quick solution is always made. Thanks Josh for letting us in on all your tips and tricks to run a smooth vending machine business!!
Laurie & Jackie

BUY ANYTHING BUT SEAGA! These people are THE WORST!

AVOID this company by all means possible. They DO NOT care about customer service. I have called repeatedly about status of parts repair. One day the part is being shipped out. The next day, the part is at a tech desk. After calling them around the 10th time. I only get voicemail in which they do not return calls.

Worst customer service ever. The machine is in a clean temperature controlled environment. The compressor has went out twice (they told me this NEVER happens. They have had my warranteed compressor for 7 weeks and can not tell me if it has even been looked at nor when I can expect a replacement. Excuse after excuse from denying they received mine (had to email tracking proof) to saying "the tech didn't receive it, the tech has it" to it didn't ship when it we told you it would because those dates are only tentative and we can not tell you if yours has even been looked at. I would HIGHLY recommend NOT purchasing their vending equipment.

Josh Wallin with Seaga manufacturing has always been able to help me with issues and parts. Great customer service! Their vending machines are easy to operate. Also easy to repair and replace parts.

I worked with Vince at Seaga Manufacturing. I was impressed with his knowledge of the machines as well as his quick response time when I needed something. The machine is exceeding my expectations as well.

I have been in the vending about 5 years and owe my success to Josh Wallin and Seaga. If there is a vending issue or something I don't understand, Josh listens patiently and guides me through it and with Seaga backing him up, we can correct the situation promptly. They are a great team and it is very reassuring to have people in your corner like them. I have told many people about their professionalism.

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We had a refrigeration system in a new machine that wasn't functioning. We contacted Seaga Monday and the replacement deck arrived Friday. Their efforts included assembly, testing, and delivery. We couldn't have been more pleased.

I have been in the vending business for just over 1 year . I purchased 5 INF5C machines and use them exclusively. As of yesterday I have had 3 cooling decks go out . Two cooling decks went out just after the first month in service on two brand new machines . The first replacement just lasted 1 year . And the cost of a new one is around $ 900.00 with shipping . My machines are not placed in a dusty sawmill . They are in climate controlled break rooms . They are not being abused by the general public. I expect things like the keypad to break after extensive use . But to have the cooling deck go out in the first month of a $ 6000.00 industrial machine ? To add insult to injury, the last replacement cooling deck Seaga sent me . Two supports on the evaporator fan were broken . What type of quality control does Seaga have ? If I had know about this before I purchased these high priced machines , I would not have used Seaga . I hope this helps someone else not make the same mistake I made .

Best customer service experience Mark Farshtchi help me in March to replace a vending machine that I had that got broken into. Very fast and great service. I am still looking for a SM23B to get my second machine back and running.

Best customer service I have had our tech support person Jamaal D, He totally went above & beyond, kept at it until my machine was running smoothly. Thanks again Jamaal.

Seaga provides an excellent, American Made, line of products that have been staples in our organization for years. I wouldn't buy anything else to be honest.