Scott Rees & Co Review

When my case was handed to Joseph Lee he dealt with my case in an extremely professional manner. Keeping me informed and up to date of any developments as my case progressed.
If i could give him ten stars i would. Well done and thank you.

I started my claim 11 months ago, my claim has been passed round a few solicitors and in just under a year the company have contacted me 0, yes ZERO times. I am very worried but don't want to change in case it causes more problems.

I have now come back to edit after contacting the company. I have filled in claims forms 3 times now and was essentially told on the phone just now its my fault for not sending them back. I was told this, despite being told in September that the delay was due to the person dealing with my claim leaving the company.

I was also informed by the nasal speaking girl on the phone that, when I raised concerns about never being contacted she replied with, "well, we did try to ring you in December but you didn't answer." This makes me feel valued as a customer when the company can only grace me with ONE attempt at a call in NINE MONTHS.

I retract the generous 2 stars and wish I could give fractions.

I would like to thank you to Scott Rees & Co. Who helped me win my injury claim. They were very efficient I was in good hands. I would recommend them to anyone. Especially Mr Gavin Morris is very professional, reliable and very helpful person. Thank you so much.

Rubbish still waiting after more year's and to have updated of my claim need to call 100 times and solicitors never answer. ..
Have claim in panone in 7 mounts revolve Scott Rees never again. ...very poor sevice. ..

This is the worst solicitor I have ever come across in my life!! nothing but a nightmare messed everything up!! stay away can not complete a claim to save there life

Numerous phone call and emails sent, hardly ever replied, straight forward case involving the police which included police statements and video evidence but scott rees & co prolongued it, was better of going through my own insurance if im More

From start to finish, my lawyer Lee Layland has been a class act. Always keeping me informed. No messing about. Very helpful and considerate. Listening to my needs and taking care of me with the upmost importance. I would advise anyone who need a solicitor for help. Then don't hesitate, use Scott Rees & Co. Can't fault them in anyway. The service was superb.

My case was dealt with very quickly when Daniel King took over and he tried to get the best outcome for me all of the time. Daniel King helped me a lot to finally get my Claim! My case wasn't dealt with as fast by any other solicitor but Daniel has finally settled it and got the best possible outcome. He was always very clear with what's happening, very honest and so assuring! He has been brilliant and I'm so happy my case was put in his hands. All in all, my solicitors before Daniel were not making it happen as quick as Daniel did. Although, they always tried their best and they always wanted the best for me. I highly recommend this place. Thank you!

How this company is rated 4.3 i will never know. My claim started in November 2015 and it has only been since Jan 2017 that the case seemed to have progressed although only after I've chased and chased have i heard anything. Communication is appalling, I've been waiting on an update from Gemma Green since 9 May, in this time i have sent 4 emails all remain ignored.

They don't have any interest in you whatsoever despite me complaining a number of times in the past about this.

If i could rate this company a zero I would. Wish i could have changed solicitors.

I would strongly recommend that you avoid these people at all costs.

It's not often I take the time to write a review online but thought on this occasion I would make the effort due to the "excellent" service provided by Scott Rees & Co during the recent sale and purchase of our home.

My wife and I had previously used their Conveyancing services twice before and on both occasions had received great service from them hence it was an easy choice to use them again. Their fees remained very competitive and were clearly defined from the outset.

Throughout the process of moving home, information and documents were shared very quickly and communicated well. If there was ever a need to raise a query whether by email or phone then they were always responded to quickly and professionally. I never had to chase for updates or felt progress was not being made.

On this occasion I think the reason that everything went so smoothly and efficiently was due to Sarah Smyth who was our dedicated case officer. Sarah was excellent, she was polite, professional, knowledgeable and guided us through the process whenever required. Her manner made us feel like it was a personal service to us and that we were not just another customer.

Moving house is a stressful time but we cannot thank Sarah enough for her help and assistance. We will not hesitate to use their services again in the future.

Great service from Scott Reed & Co. I originally was assigned someone who left very early on in the case, Daniel Curwen took over and has been absolutely fantastic from the get go. He made my case easy to understand, he was always contactable (would usually reply to emails within 30mins!) and just overall a very friendly person to speak to. Honestly great service and would definitely reccomend!

My claim has bein handled in a fantastic way everyone on the team has been so helpfull and always there to listen or to answer any question i needed to ask. I am very pleased i finally have the answer and won my case.100% i wud advice any1 to join this fantastic team.

Worst people i have dealt with. Kathryn Grass anyway. Rude, short, never emails back and isn't contactable via telephone. Spoke once in 3 years. Completely unhelpful. Do Not Deal with these

Never bothered to contact me didn't done anything in a year time. Waiste of time....

Helped me meticulously with my personal claim. I am extremely grateful for their help and extremely professional behavior.
I would work with them again and recommend them strongly.

Thank you

Have a very apparent medical negligence case on my hands where I was told (after surgery) that my illness was actually "all in my head" so sought out medical negligence advice, only to be told the negligence is all in my head too. Absolutely disgusting, I'll be going elsewhere, I'd recommend anyone else does too.

Excellent stress free service from start to finish. Would definitely recommend people choose Scott rees and Co. Lee givnan sorted everything from start to finish. Very professional service and support. Thanks again

Very helpful. They explained everything stage by stage and came through at the the end. Big thanks.

Poor communication. Car accident settled instqntly in July 2018. Still awaiting outcome of personal injury claim. No updates, no nothing. Avoid at all costs

Update. Still no response from Compliance team and no payment. Avoid at all costs. Kate Ashcroft has been messing me around. Funny how I keep getting gone away responses. They don't know anything about customer services and their compliance team is a joke

Following a road traffic collision in which my car was hit from behind by a bus in June 2015 I was put in contact with Scott Rees & Co to deal with my claim for compensation for injuries received in the collision.
Despite the process taking 8 months to resolve I found the service I received from Scott Reese most efficient. They maintained frequent and clear communication throughout the process, responding to and answering my emails and queries promptly.
They were clear from the outset with their fee structure and what I could expect to receive in compensation.
Any appointments, medical and physiotherapy services were arranged quickly and in my local area. Overall my I was more than satisfied with the service I received.

I don't know what's wrong Whit this company.They are moving way to slow.They don't answer to emails,they lie you about the situation of your claim.THE WORSE CLAiM COMPANY I've deal Whit them ever( and I had many claims and believe me I don't exaggerating Whit nothing when I said that). AVOID!!!!

I have never had to make a personal injury claim before but Scott Richardson of Scott Rees and co dealt with my claim very well, all dealt with and finalised within 6 months. Good work

Fantastic job by this company. Dealt with my claim efficiently and kept me in the loop at all times. Charlotte Lyon you were fantastic

Started a claim in 2013 my case has been passed about and is still on going! I have rang several times to be told they are still trying to sort it out.

Absolutely shocking service! How these guys have not been investigated is beyond me! Currently preparing my file for the SRA. My claim has been delayed for coming up to 2 years, passed from case handler to another, delayed because they missed information that was provided to them at the beginning. Misleading advice, the list goes on! AVOID AT ALL COSTS!

Avoid, Avoid, Avoid!!!
No communication there is, no response to emails, a simple matter of waiting longer than a year!

Avoid , Avoid , Avoid...

Useless, took two and a half years to tell me they will not continue with my case, im disabled from a spinal op that went wrong, i have proof from a top spinal surgeon that part of my spine should never have been operated on told me i have a strong case, but oh no scott rees dont want to know, try being in my shoes hearing that, absolute wasre of my time.

Thank you so much for your help, I m really happy about your team I can recommend for everyone many thanks

Paul Harrison did a great job of looking after me.
I would recommend him and Scott rees if you need a solicitors services.

I would highly recommend Scott Rees they dealt with my claim quickly and Helen Corvan was very professional.

Lucy Ashbrook dealt with my claim very professional and kept me updated at all times , was really happy with the settlement figure would recommend Scott Rees and Co , Regards Chris Platt

Worse company in the world actually said I basically throw myself to the floor anyone who uses this company must be soft

The worst solicitors in the world, my case has been going on for ages and I have been passed from pillar to post all the time I have been dealing with them, Promises of phone calls, NEVER RECEIVED, Promises of Emails. NEVER RECEIVED. Bloke More

Beware from this solicitor is very big thief rub your money do not give case to this solicitor I m going take action against to this solicitor

rachel murray dealt with my personal injury claim recently,from the moment she took over my case i had full confidence in her,she was very professional,informative every step of the way,easily contactable,always picked up the phone when i called and always returned any emails i sent,if you are lucky enough to have rachel as your case handler/solicitor you can rest assured you are in safe hands

Scott Rees & Co were very very helpful, they kept me informed ever step of the way through my claim. If I was unsure about anything they would explain it in terms I could understand. I would recommend them to anyone. Cyra Baggaley was fantastic, couldn't fault her prefessionalism and very friendly nature.
Thank you so much for everything.

Robert Knowles

I was involved in a car accident January 2016. My case handler was Anjela Nisa.

Anjela was very clear with what her aims were for me and informed me every step of the way by telephone, Email and postal mail.
With my recovery I was happy to settle my compensation.
Anjela settled the claim efficiently in July 2016.

I would highly recommend Scott Rees & Co to anyone in an accident.

Thank You for all your help Anjela.

Thank you Scott Rees&Co for your excellent professional service, customer always your priority!

Find it very Informative and collective all the Information received, Communication was excellent, given very good advice as well

I have been trying for weeks now for a response... beginning to think this is a scam

We have been waiting for an update on my partner's case for a year a half which has been given to three different case handlers so far! The communication is very poor and the customer service isn't great when you call in either (they always sound unhelpful and as though they don't have a clue about what's going on). We are constantly calling in to get updates and always get told that the case handler will review the case and get back to us which NEVER happens! My partner is constantly being asked to fill in the same paperwork over and over which just seems like a time wasting method on their part. I find the service we have received and are still receiving quite shocking, I would not recommend this company at all!

Highly recommend Scott Rees & Co

They have handled my case with professionalism and solved it in an effective manner. There was great communication and I was constantly kept updated and I am happy with the outcome of my claim.

Thank you so much for all your help!

Scott Rees where professional and effective, they dealt with my case quickly and to a high standard. I recommend to anyone looking to make a road accident claim.

I had an accident in January and Scott Rees have been fantastic in dealing with my claim. They are professional and diligent and keep you informed of the progression of your case. Megan has been dealing with my case and has been just amazing. I cannot recommend her and Scott Rees enough.

My name is Mr S Rahman, I am dilighted and overwhelmed and very satisfied with the high level of expertise and continuous advice, guidance that put me and my family at ease by my solicitor
[ Mr Daniel Curwen ] at Scott Rees Solicitors
who is handling my road traffic accident claim in a very highly professional way.

My Solisitor Mr Daniel Curwen, despite his heavy work load always managed to communicate with me via email and phone along the very stressful and challenging time me and my family were and still going through keeping us up to date always providing us with a high level of legal advice along the wa, which was and still is very reassuring

I have recommended my solicitor Mr Daniel Curwen and many other Scott Rees Solicitors to my friends and family for great high quality professional legal advice for accident claims, and am also aware Scott Rees Solicitors deal with many other areas of legal advice and Work, I recommend highly that you not only call Scott Rees Solicitors for legal advice, i ask you also kindly tell others of this great leagal Name Scott Rees Solisitor s, add them to your diary

Keep up the great work Mr Daniel Curwen, very satisfied with your professionalism, me and my family sincerely thank you Sir

Kind regards

Mr S Rahman

I am very happy with Scott Rees & Co for great job in special Megan Marsden,
Thank you

Great service, everything was done for me and all information was shared quickly. Would definately recommend

Scott Rees have been excellent. Amanda especially has provided clear and concise information, reliable advice and all in all the service has been without fault.

I am writing on behalf of my husband who used Diane Bradshaw from Scott Rees after an accident at work. He found Diane to be professional throughout the process, explaining everything in the process as it went along. We were kept informed through emails and phone calls and the time was always taken to answer and questions or concerns we had. The payment we received was higher than we thought we would get and the money's were paid promptly. I cannot recommend Diane highly enough and would definitely use Scott Rees again.

Very easy process start to finish, was assigned my own solicitor who dealt with my case who was in contact with updates.

Advised me on processes and terminology on forms etc and got a good result in a reasonable time.

Thank You to Kate Dutton for all your help :) Roxy x

Probably one of the worst law firms in the world. Took over a year just to get my medical records and then eventually decided that they would not take on my case anymore. Wasted a lot of my time as I had to constantly chase after them and also provided fake hope. Avoid at all costs.

Excellent service, very professional since the beginning of my process. Everyting went well thanks very much for everyting.

I would like to take the opportunity to thank Mr Minaz Hussain and the team for dealing with my case efficiently and effectively. Wonderful services. I would highly recommend them. Thank you once again.

Poor communication never got to speak with person who was dealing with my case always pass the buck to someone else to speak with me

Can not thank Rachel Murray enough for her diligence, professionalism and patients. I felt like I was treated like a real person and was kept informed of what was going on all the time.

I would recommend Scott Rees and specially Rachel for anyone who would like to have someone in their corner when dealing with the large corporate insurance companies.

Thank you so much Rabia! you are the best! highly recommended! shes fast, efficient and always there to help!

Very happy with end result, after a long process. (Made long by defendant denying guilt and dragging out the process only to admit on day at court!!) Would reccomend but be aware some proccess' can take longer because of the other side and not those processing your claim

Smooth and very helpful. They sorted out my insurance claim, guided me every step of the way - AND WON !! Highly recommended

Can't rate Scott Rees highly enough, after all Dan's hard work on my claim, a handsome settlement has now been made in my favour. J.A.MacDonald

Would never use them again. Felt like I had to do all the chasing to find out information on my case. Just a source of money to them not got that feeling I was important. It's been nearly 3 years for this claim. Been left with a joke of a settlement. Don't expect a reply. Stay away from this company!!!!!

Very good services from these guys I dealt with Mark Warner I would highly recommend him and the rest of the team I've only give 5 stars as it won't let me give 10 stars that's how good they are at dealing with my claim many thanks to mark and the team

Scott Rees and Co took on my claim last year when I was injured in a car accident. The process took about 6 months, but I received regular Monthly updates and were always on hand for any questions I had re: Medical treatment etc...
Sarah Ryan was very friendly, knowledgeable and I was 100% confident in her. Would highly recommend.

Call backs are atrocious never kept in loop a third of the money I am meant to be getting is going to them for Insurance and I can never get hold of the solicitor who is dealing with my case no emails back when requested

Joseph Lee dealt with my claim, he was absolutely fantastic , kept me up to date throughout the process and was very responsive to me contacting him. I will be recommending him to anyone that needs help with a claim. Absolute star he was.

AVOID AT ALL COSTS.
Very upsetting claim handed horrendously by all. No replies from emails sent, no phone calls back when promised, the rudest staff on the phones. Go somewhere else, I was also informed that when I threatened to leave for someone else I would have to "pay for time" when they have done NOTHING.... I drove to doctors to chase myself.... Furious

Very efficient company ,clear letters and correspondence and luckily for us a fast result ! would highly recommend thank you for all your help - L Nicholls

Wouldn't use this firm again I'm afraid. They took on my case in March 2017 and I'm still waiting today for my payout even though they have been paid in full from the other side. Their client communications is appalling. They never respond to emails and voicemails. Even their customer complaint dept don't respond and I've contacted them twice during the last year.

Efficient & reliable throughout the process and very satisfactory outcome.

Absolute waste of time! My accident occurred in July 2016 and Scott Reece immediately reached out to me (yes, they came to me). I was assigned Gary Milligan to handle my case and I can boldly say he did absolutely NOTHING to help me. My first major issue was when I was constantly having to beg for physio therapy I was entitled to post medical examination that I really needed at the time. He kept telling me he d arrange it but of course never did. The only time I would ever hear from him was if I d send emails asking for updates regarding my case, to which he would always reply with a long draft of text that I never understood. I was made to repeat my claim over and over again as Gary couldn t wrap his head around it for some strange reason. This went on for a whole year and three months. I really wish I was exaggerating but the neglect was remarkable. Today I was informed that my case would be closed due to poor prospects (I assume for Scott Reece). While I can appreciate that it was probably just a business affair on their part, the fact that my well being never mattered to Gary Milligan or to Scott Reece appalls me. I was injured in an accident I know wasn t my fault but to them I didn t deserve justice. They believed my case wouldn t make them any money so they cut me off so abruptly after months and months of back and forth, repetitive communicating. My issue isn t with Scott Reece directly, as I m sure they might have a number of reputable solicitors under them but Gary Milligan certainly isn t one of them. To me he was incredibly unprofessional and he s letting you down BIG TIME!
I didn t know who to complain to so I thought I d write a review

(The 1 star is really because no stars isn t an option)

3 years in, along with 4 different case workers. Radio silence seems to be part of their business plan, as i have regularly gone months with no reply to emails.
Last point of contact I had from my case worker was 30 Nov 2018, its now nearly April 2019 and all my emails have gone unanswered.
On Google i see this is a common occurrence as well.
Really wish i d not used them

I had road accident back in January 2016, my claim was look after Anjela Nisa and her team. From the start of my claim they get me up to date and they were very helpful guided me through from start to finished.

I recommend Scott Rees & Co they are a very good company for you to take your case on and help you through out.

Scoot & Rees were straightforward and easy to deal with and I would certainly use them again.

Louis from Scott Rees helped all the way through the experience. Many thanks from Elaine

Initially I had several members of staff dealing with my account and I did seem to get lost at one point.. The longer recovery time of my injuries made it all seem to drag - but that was nothing to do with Scott Rees.

once Stephen took over things went very well and I received lots of helpful advice

I was in a road accident in November 2014 (multiple car collision). Scott Rees was introduced to me in April 2015 to help with my injury claim. My case handler Aimee Hill has been excellent with my case. She is thorough and extremely professional. She made sure my injury was looked after and I recover fully. When I recovered almost fully and was happy to settle for compensation, she swiftly settled the case in July 2016. I will recommend Scoot Rees & Co to anyone who is involved in a car accident.

Very happy with the service I've recived from Scott Rees & Co. Glad i made the right choice choosing them

Worst company in the United kingdom rude and no help pure disaster

Scott Rees guided through the claim process at all times and kept me informed of progress. I am happy that they have settled my claim and got me a fair level settlement in this instance. Thanks so much

Dealt with my personal injury claim quickly and efficiently. Kept me up to date throughout, staff all efficient and helpful.

Rabia khan took on my case after an accident, less than a year later the case is settled. Really impressed on the quick stress free service i have been provided

initial journey of claim was a little rocky, but once I was through to the right people, my actual claims handlers, Janine Mooney & Lucy Ashbrook, they made the whole process a lot smoother.
called me back when they said they would, available to run through any questions or queries I had, no question was too silly to ask.
Credit to the company.

Jade was very professional and dealt with my claim quickly and efficiently

Happy with the service delivered by Mark and his team, got a quick settlement that I was happy with.

Even though my claim had been passed between three solicitors I was always kept up to date on the proceedings. After a long four years my claim has been settled. I was always given good advice and would recommend them.
Thank you very much.

I just wanted to take the time to say how much i appreciate the help that my solicitor Michael has provided me. Micheal has been professional, friendly and empathetic, always took his time to explain everything.

I'm very happy SR & Co replied to my emails quickly, being kept informed about my case on a constant basis. I am also happy with the amount received. I was well informed of how much they charged which was reasonable and the market rate, with no nasty surprise surcharges - which was my greatest concern. Thank you :)

Scott Rees dealt with a claim for my daughter, the case was settled quickly and with minimal fuss. I would use them again in future and would be happy to recommend them. Thank you

Brilliant service I would recommend to anyone no hidden charges either

in sheep's clothing. If you have TIME & MONEY TO WASTE!! Then this is the firm for you. All the best...

I would like to say thank you to scott rees and amanda roddan who has handeld my case i am very happy with service provided i would recommend anyone who has spersonal injury or accidents claim to contact them

I would like to Thank Gary Milligan for all his hard work. Gary has been working on behalf since 2017, today Gary has settled my claim. I truly am grateful. Thank you for your hard work and persistence on this matter we got there in the end. :)

Overall we were very happy with the service and consideration Scott Rees & co gave us. We accepted a settlement offer so ultimately we won. Scott Rees were fair and Paul Harrison and Agne Baublyte in particular were understanding and easy to communicate with. I would have given 4.5 stars though as the first year of the process the case was passed about to different case workers which was frustrating. That said a company cannot always control people leaving etc.