Scott Rees & Co Review

Friendly and did a fantastic job dealt with my case really quick.. i would recommend scott rees to anyone

I have been thoroughly impressed with Scott Rees and their quick resolution of my claim. I was particularly impressed by the patience and professionalism of Claire McDonnell who kept me updated throughout the procedure and was always on hand to answer my questions. Great work.

Stay away!
We were poached via social media by claims team a sub division of scott rees and co in May, i gathered all the info for them and then the gentleman ignored me until i called their head office in July. This gentlemen then called me up again as he had left the company to work for another firm and he slated scott rees and co to the ground and i know wish i had taken notice lf them.
Claim was not represented properly, i was ignored and interuppted on most calls, information was wrong, things were backwards and forwards all the time, i was lied too by my claims handler and a team manager. I have now cancelled the claim after a year and half. Gone through their complaints which basically i was just called a liar. So going through the ombudsman now and possibly small claims court as i refuse to pay the fees if the ETA insurance does not cover it. And i have asked for all the recorded calls twice to be sent to me but suprise this has not happened yet.

Emily spalding was very professional and dealt with my claim efficiently. I was very happy with the result and if need be would definitely use Scott Rees again.

My claim had been pending for one reason or another, the case was referred to a lady called Nasreen who is very efficient and will talk you through stages of your case, she is very professional and it has been a pleasure working with her. Thank you Nasreen

First class service, outstanding from start to finish, impossible to fault them and would use them if needed without hesitation

Scott Rees & Co are true professionals. Great company! :)

My own car insurance solicitor was unable to do what Scott Rees & Co managed. My case took along time but my case handler did not give in. We have now won my case and i could not be happier. Thank you for your help with clearing my driving record.

I had a bicycle accident and I put a personal accident claim in with Scott Rees & co they organised a very professional physiotherapist to deal with with my injuries sustained for the accident to get me back on my feet.they were also very efficient in getting me the best possible results for my claim if I had any questions or quires they were more than happy to help me and inform me at what stage we were at with my claim in my own personal opinion it was a quick reliable service I would highly recommend them to anyone looking for a professional and trustworthy company to deal with and deliver a great service thank you to all the team who dealt with my claim you were fantastic in your job and would definitely recommend and use your services in the future if I need it touch wood I won t be getting injured on my bike in future

Excellent service my claim was settled quickly and stress free, I would recommend using Scott Rees & Co.

If I could give no, Stars I would. Basically, they will cost you a fortune, but not tell you this until the end of the claim. Steer Clear !!! Most Solicitors will do this kind of work for nothing, claiming all the costs from the third party responsible. This company will charge you the maximum they can, and you will not find out until it is too late to change.

excellent service. excellent communication between us cased closed very quickly what more can i say but thankyou and would recommend you

Terrible company, DO NOT USE THEM if you have a claim.

AVOID AVOID AVOID...One of the worst accident injury soliticors in UK. They passed my file to 21 file handlers and each time each of them asked me for the same info, i got tired of sending them the same info 21 times, they made me do more work than they ever did, then finaly there final stage guy named Adam who is very annoying, never answers phone calls, never replies to emails, always questions too much, always on holiday. This was my longest few years of my injury claim. This scottsrees gave me more stress than the actual third party. Please people do not fall for all the good ratings here, these good ratings must have been done by themselves. Go for single file handler in any soliticors firm and you save time and energy....

Can not fault this company at all specially ben gill who was dealing with my case everything was straight forward he was always on top of replies calls etc overall recieved a great service from the company highly recommend them thanks for everything

My insurers were Admiral and they were supposed to process my no-fault claim due to an accident on 03 November 2017 when a van hit my car at the back. I had legal cover with Admiral and my claim was supposed to be dealt with by Admiral Law (allegedly an independent company with the same logo as Admiral Insurance) which claimed to be Admiral's "preferred solicitors" but they were useless. I am not even sure whether Admiral law is really a firm of solicitors. Admiral was awful on every count, from arranging to obtain an engineer's survey for the damage to my car to sending me to some dodgy 'expert' for my physiotherapy for my whiplash injury WITHOUT a doctor's report.

I complained to Admiral and dismissed:
1.Their preferred preferred Repair and Hire Firm AUXILLIS.
2. Auxillis preferred repair firm GBTS COACHWORK LTD in Enfield
3. Their preferred 'solicitors' ADMIRAL LAW.
4. Admiral Law's preferred physiotherapist, so-called Vasileios Papangelopoulos from THE INTEGRATED CARE CLINICS (TICCS).

I also complained to Admiral Insurance & the DVLA after Ms Tanaya from Admiral put me in a conference call to Mr Gordon at the DVLA to confirm my identity details on my driving licence when, in truth, Ms Tanaya wanted to know if I had any points and conviction on my licence. Mr Gordon volunteered information to Ms Tanaya that I had a clean licence when this was not the purpose of the call. I complained to the DVLA also and the matter was referred to Mr Gordon's Manager and the procedures tightened to prevent such abuse by Admiral.

Being dissatisfied with ADMIRAL INSURANCE, I was put in contact with Mr Amjad Pervez of Crystal Car Hire, who recommended Scott Rees & Co to deal with my no fault claim. I informed Admiral that I had appointed my own solicitors. This was the best thing I ever did.

My contact at Scott Rees & Co was Ms RACHEL MURRAY. She dealt with my claim methodically with attention to detail. She kept me informed at every step. Because she was not receiving any joy form the party at fault, she had to issue proceedings. She explained the procedure to me clearly. After proceedings were issued and court papers served, she informed me that the insurers of the party at fault had made an offer. Rachel Murray called me and explained to me every detail again. I accepted the offer and the other side's insurers have now sent the cheque.

I am very pleased with their services would highly recommend SCOTT REES & CO.

Rafic Soormally
London
16 June 2018

FROM AN ODD PHONE CALL OUT OF THE BLUE TO THE FINAL
RESULTS OF SCOTT REES INVESTIGATIONS IT HAS MOVED VERY
SMOOTHLY AND WITHOUT TO MUCH HASSLE. I AM VERY GRATEFUL TO ALAN SCARSBRICK FOR ALL HIS HELP SUPPORT AND
UNDERSTANDING. HE HAS MADE EVERYTHING VERY EASY. THANK YOU ALL FOR YOUR HELP AND I LOOK FORWARD TO THE END RESULT. THANK YOU GLORIA THARBY

Getting my claim has been easy as ever with the help of Joseph Lee, handled my claim better than I expected. Thank you very much!

I am just at the start of my claim but Gareth Griffin has been great, spending a long time on the phone with me ensuring I understand all the legal jargon, being very patient when I have queried numerous points and helping me to fully understand the full terms of business. I am sure he will continue to support me along the journey and it has given me the confidence to proceed.

Scott Ree's and in particular Joseph Lee were a pleasure to deal with always quick to answer any question or concerns I had and very professional.

Wouldn't hesitate to use them again.

Dealt with my claim quickly and It was resolved brilliantly. Would recommend

very happy with service ,great communication ,quick would 100% recommend .won my claim no complaints

Scott & rees solicitor firm is an absolute nightmare
they are very incompetent! they've took so long for my small claim which was so simple claim most solicitors are trainee working for the firm and they are very rude and arrogant! I will never recommend anyone they will bump! People for money that's one thing for sure they are known for conman!
it's very sad

My case got moved from agent to agent as I complained no one was dealing with my case and returning any of my calls or emails. I rang up and complained but then I still had my next 3 emails ignored. So I rang up again to see where my claim was at and also complained that there had been no response to my emails again, to which I was then told I've taken your call now haven't I ? By far the worst company / solicitors I have ever worked with. I have reported this back to my insurance company as well. Steer well clear if you get a choice.

The whole process has been very smooth and pain free, Amanda has been professional and very professional. I wouldn't hesitate to recommend Scott Rees & Co

Communication is AWFUL!!!! I have had my case passed to three different people (without being told). Trying to communicate with Steven Campbell has been like getting blood from a stone. When I ve spoken to him on the phone he is rude. April 29th I was told I would receive my compensation in 7 business days. It is now July 17th and I still HAVEN T received my compensation. I have sent numerous emails (none have been returned). I am now contacting ANOTHER attorney to sue Scott Rees & Co for my compensation owed to me.

DO NOT HIRE THIS LAW FIRM!!!!!!!!!!

I have found Scott Rees very fast and efficient and now I will use them again for future business and recommend them to everyone I know, thank you Aimee and the rest of the Scott Rees team

Kind regards

Bhavesh

Diane lofthouse dealt with my case personally with this team and I was pleased to say she got the absolute best offer I could imagine considering she took over my case and was quick to have a great understanding of my point of view to get the best result, thank you

Helen was really helpful and informative. Thanks for all your help

Very good service from Daniel Curwen! Provided much help and answers when they were needed

Ambulance chasers who encourage clients to commit fraud. AVOID

My claim was dealt with professionally and efficiently, i was updated at each stage of my claim. I would recommend Scott Rees Solicitors

Fantastic company. Will bend over backwards to make sure you get the best outcome as possible! Would highly recommend anyone to use these services. I had an accident back in february this year and by this month its all done and cheque in the post. Really could not praise them enough. Every solicitor is happy, friendly and helpful!!!
I would especially like to praise my solicitor Carly Morris who was very professional and always got back to me as soon as possible.

I ve had a Traffic Accident Case ongoing for a Year and a half and I must admit, I was unsure whether it was going to be successful or not throughout the duration. That was until Victoria Spark took over my Case and gave it her absolute best efforts to ensure my Case was successful. As my Collision took place nearly 3 Years ago, there were difficulties in my Case, but Victoria worked her hardest and found ways to overcome these difficulties. Victoria ensured that every step of the Case was explained to me whether it be via Phone Call or E-mail (which was very helpful due to me working away, so I was not always available for Phone Calls). I was actually summoned to Court with a given date, but with another effort from Victoria obtaining a Letter from my Employer, the other Party agreed to pay the Settlement Fee in full. This was an amazing result to what felt like a long process, but overall very worthwhile. I would like to thank Scott Rees & Co for their help, but especially Victoria Spark for her constant hard work, dedication to the Case, support throughout the Case and giving me any advice/guidance I needed throughout.

My personal experience with this company is very poor and 1 star is generous as personally I would of rated 0. There is a serious lack of communication for example numberous messages asking for information from one of the claims handlers whilst I was away with limited access to emails, phone etc. I made the handler aware that I was away during this time before I left. Also a previous handler kept giving information that was incorrect or he was lying in order to make it sound like he was progressing my claim. There is many more issues I have had with this company my advice is stay clear.

Thank you Jawariya Bashir for all your assistance during my case & you were very helpful!I am grateful for the service you provided me during a stressful time after my accident & you dealt with my claim in a quick & efficient manner!I recommend anybody to use Scott Rees if you are involved in an accident because they offer a 1st class service!

My claim is at the beginning stages of being handled by Scott Rees &Co. The initial called made by Gareth Griffin was so helpful, supportive and it was nice to have a friendly voice and not just a robotic stern voice that just wants answers and is not interested at all in your case or wellbeing.
-Farzana Begum

I would highly commend and recommend Scott Rees & Co for their high professionalism and frantic efforts in ensuring that my daughter got the compensation she deserve when she was involved in a car accident more than three years ago. It was a long process but I was updated in every step of action that was taken during this process. I am happy to recommend them to a friend or relatives. Thank you for all the hardwork!

I would like to thank Charlotte Lyon and staff for their professional service, which was informative when I required updates on my account. I am pleased with the outcome.

Thanks.

Kind regards
Everton

Scott Rees dealt with my claim very effectively and efficiently. Their communication throughout was very reassuring. Thank you.

Fantastic service, Scott Rees did all the work and made the claim effortless on my part.

My case has been going on since the beginning of February and hardly got any closer, I ve filed a complaint with the company but surprise surprise I ve not received a reply so my next step is to call the ombudsman and change companies, they are a joke, they lie, I m waiting resiculous amounts of time for a reply, their phone system re directs me to about 5 different people, I m always emailing asking for updates and it has just been the longest and stressful experience. The whole point of a claim is for loss of earnings, I m currently un able to work from my accident and scraping by, I thought this would be well over by now. My partner went through with them also, he signed an agreement saying they take 20%, they took nearly 45%. I wouldn t recommend them to my worst enemy, stay well away.

I was very pleased with the way my case was dealt with, in particular the regular updates on how things were proceeding.

Megan successfully handled my case and I was very happy with the service provided.

Very good service, handled the claim perfectly at a very reasonable rate.