Stay away from this crooked place!! They will scam you if you go there to have anything repaired. If they're at fault for damages and need to repair or replace a part from their mistake, they will charge you for the repair or part. The owner is rude with no customer service skills and will argue with you instead of working with you. That's not how you did business. Please take your business anywhere but here.
great guys. prices are higher than the internet but you can't get their experience and service from the internet.
I called asking about a bike I was looking for. All I wanted to know was if they had the bike. The owner came off as a cocky know it all, talking about carb approvals and didn't let me talk. And proceeded to end the conversation without even helping me by saying "I'm busy call me later". Till the day I die I will never spend 1/1000000000 of a penny at this store. Just from that experience right there. Wish him nothing but the worst. A******!!
Had my rear tire changed for my electric scooter... Roman did it in 5 mins... kinda pricey... will go again!
Well I wish everyone had my experience. We brought over a Chinese e-comer 55cc junk bike . Our first time there we arrived at Scooter land and started walking over to service desk when we were intercepted by a voice near their garage. hey bring the bike over here. Later we found out it was (Elijah) who called us over Scooter Lands head tech mechanic. He started on my sons 55cc junk mini bike and had it fixed in 20 minutes. At a good price than other place s. Later my son got a 250 Ninja . He had that one running smooth cleaning out carb and lines. Real wow factor. Thanks Elijah see you soon God willing
Great place to stop in to for scooter parts and to buy one too.
Nice people will fix you up with a refurbished mobility scooter or parts or service.
I love scooters and the people are nice very helpful and very reasonable very very reasonable they will work with you they're good
Perfect place to switch out my 8.5 inch air filled scooter tires with impact absorbing solid tires. Totally worth it for the price. Highly recommended . Thanks, Joe and crew!
Amazing customer service and their attention to detail is absolutely the best! These guys know what they're doing and can figure out any issue you have with your ride! Thanks Joe!
Mounted a new tire on my electric scooter rim very quickly. Very friendly staff as well.
Guys are pretty cool and allways helpful when it comes to me finding the right part. Wish they had a better inventory and stock tho
Yaya was our salesman today and he did an exceptional job at helping me find my new car. Even in the car lot when I only intended to just browse around Yaya approached me and welcomed us and started to ask us how he can help me. He gave me options and was able to answer all of my questions. I didn't feel like he was just trying to get a sale but that he really wanted to help me find the car for me. The whole staff was very nice and helpful.
Don t pay for repairs before Completely verifying the repair was the one you asked for, it s complete, the vehicle is undamaged, and the used parts are returned.
Some facts you will need:
The bureau of automobile repair (BAR) has jurisdiction over such a shop.
You should submit a Demand letter to such a shop; after they fail to repair your vehicle, and prior to requesting the BAR investigation.
When the BAR completes its review you should request it to be sent to the court for your small claim. This is called subpoena and the BAR has a very nice person who will send it. They need at least 2 weeks to get it to the court in time for your small claim.
Small claims has a limit for damages ( around 10k$ in 2017) and I don t think you can hire an attorney for the hearing. Maybe to keep the cost of claims down. ( or ...as the process is convoluted perhaps it is a concession to business to help reduce the number of small claims against them )
small claims filing is in the Santa Clara superior court house on 191 n. First street, the filing fee is 50$, it takes about 3-5 weeks to get a claim into court, the defendant can request a continuation one time (each time you try to get the paperwork filed), an error on your paperwork ( like listing Joe the owner of a business vs scooter land will allow the defendant to be excused... until the correct party is named in the case), Scooter Land US LLC is the correct business name for a lawsuit.
AND any person over 18 can deliver service to a business receiving court papers or you can pay a process server to do it and send the proof of service to small claims court.
Failing to notify the defendant by direct service will result in a repeated attempt at filing and service of the court documents... providing the defendant with a new opportunity to avoid attending court by requesting a continuation.
Don t take them a Vespa, APRILIA, or any other PIAGGIO product. They don t know how to service them and they dragged their heels and didn t acknowledge this for 6 months.
When they did service mine they took it to someone else as a sub-contract (who also did not have factory qualified technicians) nor was certified to perform warrantee work.
To this shop... after pointing out the red light is still ON.
The red light doesn t mean anything.
Good luck with your small claim against Scooter Land US LLC better yet find another shop
Terrible place... owner is an old man with
"NO WORD", a scammer pretending to be busy, talking a lot BS. Disorganized, poorly trained staff and really dirty store.
Don't waste your time, you can't trust in this people.
These guys are a Joke . I wouldn't recommend them to anyone . Period
Horrible services, couldn't fix my scooter.....they welded 2 seperate times ...attempting to weld my pipe to engine....broke off twice...donr go here ..wasted almost 300 $....finally got it fixed with someone else
This place is a very reasonable place close by downtown and the owner JOE is a very kind and giving man and helps and donates services back to the community. He is also a master tech (electric bikes , mobility devices, anything electric 40 years of experience in repair, ownership of sales and repair retail and wholesale. He wants your business so he goes the extra hour or two just to make sure whatever
business your having????It's done right!!!!!!
Do yourselves a favor stay away from this place they will rip you off Joe the owner sold me a scooter he said it was new and it had used parts in it the owners son R oman came out to fix it and ruined it he blew up the engine on it to now I have to buy a new one. I don't know how they stay in business there crooks!!!!
Poorly trained staff. Owner is racist and talks poorly about other ethnicities. Charges for work that was never done.Its ALL BAD. Shouldn't even be allowed to stay open..
Very good customer service. Lots of scooters to choose from and prices are reasonable. The owner Joe was a very nice guy and gave us a good deal. Thanks to Scooterland employees for your great customer service!!!!
A disgusting place should burn him with everything and his ball of alcoholic dials mechanical garbage garbage of place do not go even
Sketchy location but they were able to get some solid tires on my electric scooter so I can t complain.
The owner is really nice. He will gladly give you a deal if you're looking for one. I saw many unique vehicles they were working on there, not just scooters.
You need a scooter for a great price. Go to scooterland- they will help you get it and work with you in the price that you can afford. Great employees
Quite a variety of scooters. Gas ,Electric. New and used. Lots of parts.
Amazing place to both buy and service your scooter. They have electric & gas scooters & what I love about the shop is they service your scooter unlike others who only sell. Thanks Scooterland!
David's dedicated to his work he's conscientious the quality of the product and the quality of repair work that leaves. I find him to be very easy to work with and communicate with so to speak, So, as to the owner of the establishment. Very intelligent mindwould like to see about the three tomatoez that crossed the road some people just need to catch up.
Awesome place to purchase scooters at and pretty much the only place who services scooters. Great and family type staff and seems like they get along. I highly recommend.
Had a flat tire on my electric scooter. Very prompt and courteous service. They offered to replace it with solid tire at nominal cost.
I enjoyed the service at ScooterLand Joe the owner you will just love he is realizable pricing and I was able to even work with me explain to fix my scooter.
They wanted to sell me 1 used battery for $60 or a new one for 120. Most scooters use two so 120 for used or 240 for new. I got two new batteries for 120 with tax and shipping. This store is a rip off
My husband has Parkinson s and we purchased a portable mobility scooter. We found that it was very difficult for me to take apart and try to get it in car. We asked to return it for Joe to sell for us on consignment. It was in excellent condition with a new battery better than the one that came with it. We visited Scooter Land several times to collect the money for the sale. We were told to try to find our scooter. It was no where but no one would admit to it being sold and we would go away empty handed. My husband is 77 and too weak to stand up for himself. I have tried and gotten no where.
Great people able to fix. Bike. Was happy to find them, use to go to there old shop on Winfield. Old Chinese electric bike.
Please do yourself a favor and pay whatever fee that ANY other place charges and go there. Save yourself the headache. Was told to come in at 3pm twice two consecutive days in a row and waited two hours both days AND BOTH times my scooter still wasn't fixed. It was only fixed halfway and they STILL charged me FULL PRICE. I'd rather buy another (insert what needs to be repaired here) than come back here
People in this place are very helpful.
I met Joe, who is very nice, honest and friendly person.
Absolutely terrible. Total lack of accountability and organization. The owner has no idea what's coming in or out of his shop. Unless he does know and just doesn't care. Daniel had my scooter for months to fix. When I picked it up it was on worse condition than when I left it. All of a sudden parts are missing that I know were there when I dropped it off. When I asked Daniel about it all he could say was that one day he showed up and they were just gone. No initiative to call me about it. Then he still tried to charge me for a job he didn't do. I could have disassembled it myself and lost parts for free.
What a great place! Bought a mobility scooter and they made sure we received everything we needed to take it home the same day. They added support to the carrier they had in stock so that it would work for the model we bought. Also added a cig lighter to charge our oxygen unit or cell phone. Went over completely how to load, unload until I felt comfortable and we felt the price was fair. Loved the idea that if something goes wrong, we can go to them and not ship it back to manufacturer. I would recommend Scooter Land to anyone in need of a mobility scooter!
Love you joe and David
Thank you so very much for your help today
Got my wheelchair back in just a couple hours runs 100 percent better was honest and did a lot of hard work repairing my chair and was amazing
Thank you for working with me will give your name to all my friends and family
The place was awesome and the service was good I recommend this place is awesome
Mmm what can I say they fix all kinds of gas and electronic scopes they also sell new and used ones it is a good winery it is not a big deal but it is ok
scooterlandus.com