The dealership is AMAZING!! Lauren in sales is the best! No pressure, easy-going, and informative!! Amanda in service is extremely helpful and kind!! A friend recommended Audi of Mendham and they did not disappoint!!
No better than a shady used car dealership! They talked me into windshield coverage and I asked specifically about cracked windshields and they said yes that s covered. However when my A3 windshield cracked after only two weeks I was told it wasn t covered! (Instead of reading the fine print I took their word) Then when I turned in the lease I was told since the car was in mint condition they would not charge for the over-mileage. Well I guess they were annoyed because I didn t get another lease because then I was hit with a bill for $1k a few months later. When I called to speak to Audi Financial, they never returned my call. Instead they sent my bill to a collection agency. First time that happened to me in my life! My advice - skip this dealership!
Needed new CV boots and lubrication. Job done successfully. Client service and discussion of job was informed and complete,. Nice folks. Loaner car provided, a new Q5. Car was inspected and another problem discovered and corrected. My car washed before delivery to me - - a nice touch. Other than normal servicing, this was first time any repairs needed in 5 years of Audi Allroad ownership. Superior car, bought where it's serviced.
I am posting this review after a year and a half of owning my new vehicle. I have been driving for almost ten years and never before had a flat tire. With this brand new vehicle, I have had 3 flat tires within a year and a half keeping me on the side of the road in the dark for hours. I know other people who have had audis, and many complain about getting flat tires. I always now bring up this safety concern whenever someone asks me if I like my vehicle. It is a completely unsafe situation that the managers are disregarding to help resolve.
Edit to my review based on management saying that they made every effort to assist me . The manager has not even called us back! We have been trying to get in touch with the right individual, and they take days to call back and then say sorry there isn t anything we can do. For a new car to have this many flats is crazy. I am a very careful driver and there isn t anyone I know has had this many issues as I have.
Simmon was great very nice and friendly, made the experience very pleasant. He made sure to stay in touch while I thought about the purchase and was very understanding. Gave me all the info needed to feel comfortable in making the right choice.
Mike was also great very friendly and very nice.
Took his time with finances to make sure that we got the best rate possible. He was very thorough in going over everything I was signing and made sure I understood it.
Overall was great experience. Would 150% work with them again such an easy not stressful car purchase.
Thanks!
Picked up a 2018 Audi A3 Cabriolet from Audi of Mendham. The staff was very friendly. Steve Young sent me a video walkthrough of the car before even I went down to the dealership and when I arrived there I was taken care by Tommy (Tom OBrien). So hats off to the video idea by Steve .I loved working with Tommy to finalize my deal, he was very accommodative with all my request and provided a great service. I planned a surprise birthday gift for my wife and Tommy and team made it happen. I will highly recommend this dealership if you are planning to buy an Audi.
My first and possibly last experience with Audi of Mendham. Their affiliated dealership had an advertised price of $36,000 for a Q3 VIN WA1EECF33M1068507 before taxes and fees. When I arrived the sales associate told me the vehicle was More
I had a wonderful experience buying an Audi Q3 from Simon at the Mendham location. Perfectly smooth transaction from start to finish. Great selection. Simon is a real natural, answered all of our questions, and made sure that we had a flawless experience. Love the car, and the buying experience was a pleasure.
I live upstate in Poughkeepsie, NY but I found a specific car I was looking for at AUDI MENDHAM in NJ. A 2020 AUDI S5 Coupe. I called to set up a day and time to come look at the car and they held it for me with no hassles. When I came in to check it out, they had it waiting for me front and center, shiny and gleaming, filled with gas, and ready for me to take it out for a spin. Bonnie Stelletell, our AUDI Brand Specialist, handed me the keys and away I went. The car looked and performed beyond my expectations. Long story short, we made a deal that same day, I traded in my 2018 A5 and drove home in the car of my dreams. I could not be happier with the attention, courtesy, professionalism and caring I received throughout the entire experience from Bonnie, Jim Vargo and Mike in finance. They are the most accommodating and genuinely caring dealership I have ever dealt with and this is my 3rd AUDI purchase. I will definitely drive the 2 hours if ever I decide to trade in or re-lease my next new AUDI. AUDI MENHAM is so worth the trip. Their sales staff is extraordinary and they have the most beautiful cars to choose from in their showroom. And they will work with you to make your deal happen so you can drive away with confidence that you made the right decision. I miss them already! AUDI MENDHAM FOREVER
