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R
3 years ago

Santa Fe Hotel and Casino service was on par with ...

Santa Fe Hotel and Casino service was on par with other local casinos and the location is easily accessible. The casino is older but has been updated over the years. The casino does need a new smoke scrubbing system but that is something to be expected while visiting some casinos here in town. Overall this older hotel and casino has held up over the years by the many additions and changes.

J
3 years ago

I like that they offer childcare...super cool sinc...

I like that they offer childcare...super cool since the pandemic. The kids live to play and the staff is polite and cleanly. But watch you personal belongings while in the Casino, don t expect any help if you lose your phone or potentially think it s been stolen....Not much they ll do to help find it. So much for all the surveillance being a Casino and all.

D
3 years ago

Went to buffet on "Aloha night", it was good, but ...

Went to buffet on "Aloha night", it was good, but the roast pork didn't have crispy skin pieces attached to the meat like I prefer. Also no lechon sauce like at the Silverton and the old Aliante buffet. It was good, but I think I'll stick to Silverton Hawaiian night.

C
3 years ago

Free hotel room is still $22 after taxes and fees ...

Free hotel room is still $22 after taxes and fees ... I think that a complimentary room should be just that... Complimentary.

August 31 .... I would like to retract my review. After my fabulous free night at the Hotel, I did not get charged the resort fee like I was told I would.

m
3 years ago

Horrible customer service the waitresses don't com...

Horrible customer service the waitresses don't come around but once every blue moon bad attitudes snooty and act like they're better than everyone other than that it's a great place to go gambling

J
3 years ago

Just OK for a nights stay. The aroma of weed perme...

Just OK for a nights stay. The aroma of weed permeated the casino floor and the hallway of the floor I stayed on in the hotel. All rooms will become non-smoking in November, more than likely management's reaction to the marijuana smoke that can be smelled literally everywhere in the casino and hotel. The girl with the tattoos who works at the Starbucks is really nice and makes a great latte!

H
3 years ago

Very nice buffet. Lots of variety and you can get ...

Very nice buffet. Lots of variety and you can get just about anything custom made. Would have rated 5 but the website said it would cost about $11 but when we showed up we were charged about $18 per person. Of course I may have been looking at the wrong place but I was pretty miffed.

s
3 years ago

Last Friday 11/30 Tried the Seafood buffet. I am n...

Last Friday 11/30 Tried the Seafood buffet. I am not a seafood fan only like fish. Prime rib was 40% fat, cut thin as roast beef sand. Menus hardly had meat. Chix soup very salty. Most food items were not proper temperature. First time here and will not return.

W
3 years ago

The facility is very well put together. While the ...

The facility is very well put together. While the place in its entirety can be a bit overwhelming, the staff was very helpful in helping to navigate and get us to our destination. With extra entertainment options (i.e. bowling), this location, albeit further out from the typical Strip or Downtown venues, stands out in a positive way.

J
3 years ago

Favorite late-night go-to for food at the cafe. Al...

Favorite late-night go-to for food at the cafe. Also a great sports book with super-nice people. Love the buffet. Also a drug store, bowling alley, wing stop, capriotti's(sp?). Never stayed there but I've never had any complaints with any of the Station hotels.

S
3 years ago

this is the only station property that does not al...

this is the only station property that does not allow you to use a let it Ride button on the blackjack machines and in my opinion that needs to change because that's why I play a Texas when they're open or fiesta or all the other properties

M
3 years ago

They take your picture when you walk in. U have 2 ...

They take your picture when you walk in. U have 2 wear ur mask. But u can still smoke and drink. I suggest u take ur own hand sanitizer with u. They will clean the machine if u ask them. But if u jump from machine to machine u will want to sanitizes it urself.

L
3 years ago

Visited Santa Fe on the day of re-opening after cl...

Visited Santa Fe on the day of re-opening after closure. The sports book was organized and sufficiently stocked with prop and horse racing sheets. The only negative was after eating at the Grande Cafe and was about to pay bill with exact change, the "stressed" cashier rudely told my wife to get in line and wait for her direction after she returned from doing something in the kitchen. Not customer friendly!

D
3 years ago

The players card & cashing paychecks here give a l...

The players card & cashing paychecks here give a lot of freebies and points for every place inside casino, including the Theater.
Good Restaurants, Great Rooms, very cool bowling ally and the BEST MOVIE THEATER for a FANTASTIC PRICE!! All seats are reserved seating and they recline and raise feet. I am disabled and it used to be so difficult to sit through a 90 min and 3 hour movies I would have to go to drive in where I could lay down which is ok but for example Avengers End Game has a lot of dark scenes that are difficult to view outside.
I have been a patron for 23 years, highly reccommend.

P
3 years ago

Santa Fe was chosen as our dinner destination sole...

Santa Fe was chosen as our dinner destination solely because the food court choices satisfied the varied tastes of our family. There was plenty of garage parking, a short walk to the food court, very clean premises, and pleasant atmosphere even for a family with children/teenagers.

M
3 years ago

The Fe, continues to be clean and efficient.

The Fe, continues to be clean and efficient.

You will see reps cleaning every 5 to 10 minutes or so.

Some light smoking still occurs and honestly should be banned during covid. Regardless of temp taken. You are walking into smoke thay came from someone's lungs. During covid.

Staff is friendly and officers willing to walk you out as courtesy of you happen to win.

Giveaway days have no wait!
Plenty of parking.

R
3 years ago

There is a lot to do here. Movies, bowling, food c...

There is a lot to do here. Movies, bowling, food court, bingo, a few restaurants. The pool is a hike to get to. Bathrooms in the hotel rooms are soooooo tiny. You can practically touch all 4 walls in the bathrooms at the same time. Room size was decent and in room cable was pretty good. Gambling was fine here as well. Free parking.

A
3 years ago

Very nice! I love how the hotels were old-themed u...

Very nice! I love how the hotels were old-themed unless it s actually an old room itself, I stayed in room 307 and the bathroom was a little small, I do love the casino and the variety of places to eat! I also loved the bowling alley and movie theater! Very nice business here. 4 stars!

A
3 years ago

The employees at sante fe are the best. Always tre...

The employees at sante fe are the best. Always treated so well at all of the bars. Every one in bingo is helpful, kind, and professional. I was disappointed in the dessert window at the cafe. I dont know it they were low or if they are not making as many anymore but not much to choose from.

J
3 years ago

NYE was a blast!!! Service was sooooo slow!! Espec...

NYE was a blast!!! Service was sooooo slow!! Especially for having a booth and bottle service, we had to get our own bucket of ice. Lil unorganized and was disappointed that we couldn't order food from bar, or bring it in.

A
3 years ago

Very disappointed in my stay. There was a bed bug ...

Very disappointed in my stay. There was a bed bug in my room and not much was done about it. I was told that the room was inspected and that they only found the one that was in my bed that bit me. Overnight and morning front staff was rude and the property manager wouldn t talk to me. Don t think I ll be back any time soon.

M
3 years ago

As far as the casino goes it's really nice and has...

As far as the casino goes it's really nice and has just about everything. The hotel on the other hand, has no commodities at all. No ashtrays no coffee pots no nothing. Decent rooms none the less, at very reasonable rate.

L
3 years ago

The Oyster Bar now have Chef Keith from the popula...

The Oyster Bar now have Chef Keith from the popular Texas Station. I love to sit at the bar and watch him cook gumbo and other cajun dishes. Keith has a flair when adding the special liquors spices abd it's delicious!
Great job Santa Fe! Oh and additional tables and chairs have added to increase diners!

M
3 years ago

Nice casino but extremely hard to win here, 99% ch...

Nice casino but extremely hard to win here, 99% chance in losing and leaving with your wallet empty machines are always cold (freezing) it used to be a great place to gamble before but not any more, giving it a 2 star due to bowling and movies

C
3 years ago

The crowd has changed, the floor service has slowe...

The crowd has changed, the floor service has slowed down. I"m sure to staffing adjustments that can"t be helped. It seems the spark has all but faded, very few smiling faces and less laughter. My view. check it and see what you think.