Sanplast Sp. z o.o. Review

The delivery time is almost 2 months. Zero email replies

I recommend products: a wide range of bathroom equipment for rooms in every dimension. I use a comfortable acrylic bathtub and I recommend it to anyone: a Polish company offering products in various price segments. worth it.

Unfortunately, when installing the shower enclosure, one of the glass panes broke and you have to wait about 4 weeks for a new one, so I can't use the shower enclosure, I don't recommend it

We received a damaged shower cabin, we did not notice it on delivery or our specialists during assembly. Inequality is small, but when I bought a cabin for more than 2,000 zlotys (altus) I was expecting something without any damage / nuisance. When we tried to advertise the cabin in response, we received information that we have to contact your service technician (we paid for it) when we called him openly, he said over the phone that if it is a small defect, there is no chance to consider the complaint. In conclusion - the price-quality ratio of your products is tragic, not to mention the complaint procedure, I regret that I have purchased your product and will not commit such an error anymore and keep my friends' warning about it.

Arrogant customer service of the online store, or rather the lack of it.
Information about its availability when ordering a product. There is no product available, the interlocutors claim that they do not record their own conversations with clients and that declarations in previous conversations do not take place, they will not talk about any regulations and I can write what I want and where.
So I am writing. As far as possible from this company.
The icing on the cake is the fact that the cabin ordered in the store did not come this way. After a few months, both the store and the manufacturer are not responsible for the mistake.
Choose products from other companies.
Record conversations with these people.

The company declares that the waiting time does not exceed 21 days from the date of order. We waited a month and a half for the order. Embarrassing approach to the client, no compensation for the extended waiting time. Total lack of information, sending from friend to colleague. A company with a high reputation for product quality, while customer service is at the heart of it. I do not recommend!!!

A frivolous company will tell you to arrive for loading for a specified hour and you don't know how many. The company should finally take into account that drivers also have a private life and do not want to wait without sense for loading when they can devote this time to the family ....

I do not recommend shopping through the online store waiting time 14 days

One car on the square and I waited an hour for loading ...

Equally a month waiting for a response from the customer service department .... Customer service is a joke! I do not recommend....

Seals with a magnet for the cabin are a total sell-out.

Very competent and efficient service. A company worth recommending.

Relatively quick loading, but sometimes they have a problem with papers

Avoid this company with a wide arc. I waited for one and a half months for a shower tray, and its "unusual" consisted of a protective coating. And, of course, no specific information.

Contrary to what sellers say, I definitely don't recommend this company, very poor workmanship !! I only saw the whirlpool tub in the catalog and it was a mistake; /
After buying a bath for a dozen thousand, unfortunately I find a lot of deficiencies: loose wires, plugs, cans,
0- contact with a representative and a service technician !!
I'm afraid of what will happen today after starting the bathtub
Cheaper Chinese people have much better workmanship and accessories (here even no temperature control on the display)

Loading 30 pallets 9840kg before and after loading weighing from entry to departure 3h05 of which 2h20 under the ramp and some 20min for documents. No large parking lot in front of the gate at night illuminated. I did not see the toilet.

Great cabins and bathtubs, I definitely recommend it!

If someone needs to find bathroom equipment, Sanplast's showroom is a good place to do so. I have never seen so many bathtubs and shower cabins in one place. Exhibitions in DIY stores hide behind them because their living room is larger than many DIY stores.

I have a hot tub and a Sanplast shower cabin. The products are already used for the second year and I recommend it to everyone with a clear conscience. After two years the shower and bath are like new. I do not know what is called white from which they do a bath and shower but it is high quality, it does not draw and it is still perfectly white.

The perfect business partner. High quality and organizational culture.

I recommend Sanplast products - I use several of their products. Recently, I also had contact with the service and the case was settled quickly and very efficiently (practically without leaving home).

It is a solid Polish manufacturer of bathroom equipment. It is worth supporting Polish industry.

I live less than 30 km from the Sanplast headquarters and showroom. Several times I had the opportunity to admire the cabins (and the owners' Bentley in the parking lot). So it seemed to me that the support of a "local" company is a good idea - everything is at hand.
Well, no: the first failure - 3 years ago: I bought a cabin, the package with it lacked 4 plastic windshield stabilizing covers. Renovated bathroom is ready, only a cabin - no. I contacted the seller - several hundred meters from where I live. The one with Sanplast. Yes, they will "send", but in 3 weeks! I offered to go to Wymys owice and pick it up - I heard no such possibility. No arguments reached- CONCRETE. The distributor "arranged" other, similar (from a different manufacturer) - otherwise I would have been working for 3 weeks. For the sent e-mail with the complaint and description of the situation - no answer.
Second story: a few days ago (in another Sanplast cabin) the rollers broke (according to the manufacturer's nomenclature: roller mechanism No. 660-C00098).
Contact with the distributor, the one with Sanplast: the price of one piece (I need 2) - 99.63 PLN (!!!). I know a bit about mechanics: the goods are for a maximum of PLN 10 (a tiny bearing, the rest is plastic).
That's not all - waiting: standard - 3 weeks !!! Goods "on order"!
For 3 weeks I cannot take a bath because Sanplast has to "order" it.
I sent an e-mail to the headquarters to tell me the distributor that has it "on the shelf" - 5 days have passed, ZERO answers !!!
I would like to point out that these were not the cheapest models, but a medium / top shelf.
To sum up: I will NEVER buy any product of this "company" again!
I congratulate the owners on their well-being and their cars - I hope that their servicing looks the same as the cabins they produce ...

The online store is a joke. Waiting time is a parody of an online store. Hopeless!

Regarding directions for vehicles under 3.5t nice entrance large square

Very nice service, quick unloading and nice protection even at the gate