San Jose BMW Review

Knowledgeable salespeople who take the time to explain all your options thoroughly. As a new rider I appreciate the time they took to help me find a bike that fit me and my needs. Highly recommend.

Very accommodating staff. They have an excellent inventory of bikes and are always happy to answer questions. Lounge is great; free gourmet coffee while you wait. What more could you ask for?

I never really had the plan or budget to buy a BMW motorcycle, like ever - All I was looking for was a better bike than my 2016 FZ-07, as I grew comfortable riding in CA. But destiny had it otherwise the day I decided to casually check out the BMW motorrad showroom in San Jose. I was checking out the S1000R in particular, but ended up test riding S1000R, the RnineT Classic/Pure and - low and behold, the RGS1200 Adventure!! I was glad that I met Cory, who is extremely knowledgable about the bikes they sell (well, he has a 2018 1200GSA - an avid rider for 40+ years!!!). Special mention to the showroom experience - I felt very welcome, properly engaged, all my silly questions were answered with atmost professionalism, and extremely friendly souls all around, including the owners' dogs :):). The choice was obvious - my concept of riding bikes completely changed for good, after I test rode the 1200GSA. Two weeks and multiple test rides later (yes, you can test ride as many times as you want), I took my brand new 2018 R1200GSA home yesterday!!! Huge shout out to Cory, Amy, Ben, Chad (Service) and the entire San Jose BMW team for making my experience truly memorable - Premium outlet indeed!!!

I bought my first bike from them in 2002, my R1150RT. Sales, service, and merchandise staff have been customer-focused at every transaction. Great job you guys. I'm saving for my new bike now. /jc

Would not recommend for servicing a Zero. Inflated the hours on the services I asked for (for example, installing a rapid charger is 2.5 hours standard, with most dealers rounding up to 3 - these guys wanted to charge 4 hours). Further, despite making an appointment a week prior, and calling to confirm it, when arriving I was told that they wouldn't be able to get me in till the following week. The service order I had had the wrong services on it as well (for example motor commissioning on my bike is every other service interval but they put that on my order incorrectly).

Labor rate is also the highest I've seen in the Bay area at $175/hr.

I get the feeling that they are not interested in servicing Zero's at all despite being a dealer for them. Another Zero owner I talked to said they were unable to order a part for his bike and he went elsewhere as well. Cannot recommend these guys in good faith.

An ace place for all BMW motorcycles. One of the oldest shops selling and servicing BMW Motorcycles in the Bay Area with a lot of innovations and racing pedigree. Look for Pete Hunter in the service shop a total gentleman who will take good care of you.

Can't say enough good things about the staff at SJ BMW. Sales, service, management, all professional and helpful.

They were super friendly. So much so that I stayed and chatted for about 15 minutes after my transaction was over.

Stopped at this BMW Dealer/Shop on the last leg of a cross country ride from VA to CA. At the time I was in need of a tune up and new chain to my s1000xr. I wound up paying for a 12,000 mile service rather than a 6,000 service. This decision was made after the attendant checking my bike noticed that my brake fluid seemed old. Being that I had a major service completed 4 months earlier, I felt there was no way that the brake fluid could be old. Valuing safety over money, I went ahead and requested that they do everything that they could to get the bike back into spec so that I could continue my trip (including the brake fluid change)... The maintenance shop also found time to squeeze me in on a busy Saturday morning (being that I was in need of an emergency repair to my chain). The Mechanics had my bike feeling like brand new afterwards. Everything from the electronic suspension, brake lever, clutch lever to the kickstand was checked, adjusted and brought back into spec. The work and service that the Team does at this shop is A1. They addressed things that I felt were missed from service visits at another shop. I highly recommend San Jose BMW Motorcycles!

It says a lot about a business when their chief concern is the service they provide. Most folks believe that businesses exist to make money, but what sets a business apart in terms out customer service (and what makes small businesses amazing) is that they actually exist to provide a service - to fill a market need that wasn't there. I think the best businesses focus on providing that service as their chief leading principal, and the profit is a side effect of that focus.

My experience, from sales to service, I've felt this dealership wants to get you on a bike, not to make sale, but because of a mutual passion. I've originally wrote off BMW as a luxury a brand I can't afford, and my previous experience working for a luxury dealership, I know they rip you off, but BMW Motorrad is not BMW and this was one of my first experiences where I felt happy instead of violated. And the only reason why I even reached out is because they are the nearest Zero dealer, and I really wanted an Electric motorcycle (though I wasn't above going to Scotts Valley).

Part of the great experience is the personable staff who share the same passion. My first contact was with Amy, and she's amazing! She was knowledgeable, we traded riding stories, and she provided with everything I needed to make a sound decision - test rides, literature, news, contact to sell my Harley, worked with me to get the best financing possible, and most importantly, she gave me time and space to mull it over. She went above and beyond and really seemed to care about me as a person. I ended up going big and left on a 2020 Zero SR/F.

Another hallmark of someone I want to do business with is how they fix mistakes, which brings me to service: sales set an impossibly high bar with Amy working so diligently, but service did not disappoint either. In fairness, not every mistake was actually the dealership's. The first issue I had happened on day - I had a faulty display unit and while the bike still got power and was technically rideable, they didn't think it was safe and actually picked up the bike free of charge. They worked with Zero to get me back and on the road as soon as possible. Another experience was with initial service, my bike couldn't be read by their computers, and they had extremely limited technicians trained with Zero bikes - again they worked with Zero to get their techs trained and equipment upgraded, and when I came back they finished the update. This initial service took 3 visits in total, but they honored the original RO which was paid off and I was never charged for "additional time". Additionally, I received a loaner bike/scooter every time, and they were accommodating of my schedule and requests (they charged my bike when I brought it in with low battery). The last issue I had was one of miscommunication. I brought it in for a squeaking and droning noise - they suspected it was the belt and told me if anything was wrong it would likely be covered under warranty. When I picked it up, I was billed for a half-hour labor. I wasn't necessarily angry, just a little perplexed, but willing to pay it since they've taken care of me thus far - they explained that normal wear and tear and routine maintenance wasn't covered under warranty, so fair enough, it was an honest misunderstanding and I was going to pay, but they offered to split the cost. And the issue was gone and I was relieve that it wasn't more serious; it was as quiet as it was on day 1.

So my experience wasn't perfect, especially being an early adopter of a brand new bike from a relatively new manufacturer (still not on my insurers lists), but I expected some teething issues and I don't doubt I received the best possible service given the circumstances. I'm very confident in them and am looking forward to doing business with them in the future. If I get the founds for another weekend bike, I'm definitely eyeballing that R Nine T.

Been a customer for years...mainly because they know what they're doing...do it right...and appreciate my business. Chris has been and continues to be one of the foremost developers of aftermarket improvements to the BMW product line based on performance and reliability. Willie is the consummate brand ambassador with an eye for detail and perfection...as a rider, you can't ask for better. I have purchased or been responsible for the purchase of quite a few motorcycles over the years and I continue to refer friends to SJBMW.

Didn't buy today but the staff, Willie(?) and Amy were super informative and friendly. Will likely be back soon! :)

Sales staff is knowledgeable and informative. Showed me options to fit the motorcycle to my needs.

Maintenance. Scheduled day to come in, took (beat up) loaner for the day (or longer as needed) and the called when the bike was ready. Not cheap, but friendly, knowledgeable, and helpful.

San Jose BMW is a first class dealership. Buying my F700GS was seamless. Cory in the Sales Department, John in the Finance Department and all the staff (Accessories and the Mechanic) were all very helpful and know how to treat their customers. It was worth the drive from SoCal to do business with them. Highly recommend if you are in the market for a new or used BMW.

Picked up a new R Nine T Scrambler from SJ BMW this month...Amy and her team made everything flawless. Zero pressure and tons of experience got me out the door with new gear and the bike delivered to my doorstep but not before meeting the whole crew and getting a sense that they care about you the minute you walk in. I highly recommend this place!

Excellent service. Great people to work with. Will visit again

Bill and crew in Parts are your very best team ever. They will take the time and have the expert experience to help. Above and beyond service is normal. They are very nice and prices are fair.
High Quality,Excellent Service are offered just by walking in, If you are like me you will appreciate the really high quality and experienced help.
It is worth a lot. Really excellent and a pleasure to deal with.

Greatest environment I've ever been in at a workplace. The Hodgson family are caring, remarkable people that treat this place like a home filled with family and not a business filled with just employees. this carries into our customers who feel the same way. Love it here!

best bike shop in bay area hands down. showroom full of bikes, top of the line gear and helpful service department. worth stopping by just to see all the cool bikes. they even have Zero electrics too!

Awesome experience with LJ and Cory! Very patient and supportive helping match your desires with the right bike. Definitely happy being a customer!

SJ BMW is the real deal.
I had a wonderful experience with these folks during my recent purchase.
Everyone on the team was extremely welcoming from ownership to sales / service / parts.
When it came time to talk numbers on my trade, there was no baloney - I was offered fair value right off the bat, and the process was seamless thereafter.

This business serves as an example of honesty & integrity for any - I will most certainly be back.

Always excellent service, attention and care at San Jose BMW. Match that with fair dealing when buying a bike and a strong and friendly community of riders, and SJ BMW is simply a great place to do business for a Rider.

Friendly and knowledgeable staff. Great selection of bikes and gear.

I had an issue with the communication unit on my helmet, walked it in to Bill in Parts and he corrected it right away explaining what he was doing. I ve always had a great experience dealing with SJ BMW for many years.

I just purchased my second water cooled 1200 GS from The Folks @ San Jose BMW. Real people taking care of riders! Pete, Zach, Geoff, Bill, Chad, Bosco, Amy, Willy, Plus many more to make you feel comfortable. Get to know them, make some new friends.

I have had 3 other bikes serviced here an air cooled GS, LT, @ RT. Service & Parts Dept. are fantastic. Heck they even host seminars along with Wednesday night rides when it stays light later into the evening.
Cheers!

These guys are a top notch shop. The store is very clean and inviting. Amy from the sales department was super helpful with my R1200GS purchase. Chad in service had me in and out for my 600mi appointment and gave me a loaner which was very convenient. Highly recommend this dealship!!

Pete, Jeff, and the other fellows in service are always great to work with. Only place I'll let service my RT.

One of best family owned and operated dealerships in the Bay Area. I have had nothing but great service all the way from sales to service after the sale. I will definitely go back and give them my business again.

Just purchased a Klim Krios helmet from their parts/accessories department. I went in on Black Friday and they didn't have my size, but when it was in stock many weeks later, they still honored the sale price. Great experience!

Best place for service, new and used bikes, and people who care about riders. Parts department is the best around and they really go the extra mile to help their customers.

The folks are knowlegable and get answers for whatever i needed. Big help with my 07 f650gs. Personable with good feedback. Awesome. Great response time on return with the questions i had with my bike.

Went on an extended test ride with no complaints. Loaner bikes when having minor service done. Was able to complete a purchase of new bike in about an hour after making the decision to pull trigger

I just bought a used R1200 GS and brought it to San Jose BMW Motorcycles for a service and to fix some issues I had with the bike.
Pete did a great job providing advice, getting me an estimate and scheduling the service.
When I dropped of the bike for the service, I was shown a number of available loaner bikes - great opportunity to play with a R1200 RT :-)
The work was done as estimated and ready on time.
Overall this was a pleasurable experience. The staff was friendly and willing to help. The work was done on time and on budget. I am a happy customer and will be back for any work that needs to be performed on my bike

I love this dealership and everyone who works there! I moved away to Sacramento but still stop by because they are the best! Hard working and knowledgeable, this team has always got your back!

I should have done this earlier but late than never. I went to see a R NineT here, test drove 5 bikes before i bought the R nineT. They are open in telling you what you should be looking for based on your taste, a very clear conversation not any greasy sale talk. I ended up taking the bike on a loan which was all done quite swiftly in a day. In all a great buying experience.

Good and honest people. They have been servicing my Vespa 300 and K1300S for the last 6 years. I come in, they know my name and treat me like close friends, even inviting me to birthday celebrations in the shop. Great, personal, non pushy sales people. The parts department has a very informative staff that works in conjunction with the service department. And most importantly, the guys in the back that keep our bikes rolling are awesome and knowledgeable. Its good to know that when something goes wrong, my bikes are in good hands.

Always kind and a pleasant place to visit. I mean they should be of course but they do it damn well. Cheers!

My husband bought his motorcycle here 3 years ago. We are back today to test ride another electric bike. It s great that they offer demo rides! Friendly staff. And a customer area that offered free coffee/water and comfy couches to sit on while you wait.

On a trip from Iowa to California my low beam bulb died. I called San Jose BMW and they got me right in to get it fixed. They also checked the bike and found some work that was needed on the front end. They did the work well, quickly and all under warranty. I was out of the shop in time for a nice ride back down the coast. Service was great.

Great customer service and fair prices. Will definitely come here again for my new motorcycle!

This is a great motorcycle shops. From service to sales, they take care of you.

I ride a R1200GSA. Awesome service and parts department. Did my 12k mile service here while traveling around the coast. Came back on a later trip for new tires and help installing aux lights. They answered every question I had and went out of their way to make sure I was happy. Definitely recommended.

I have been purchasing my bikes from San Jose BMW since 2012. They are great dealer ship. My favorite sales person is Joe. They have always given me a very good price and their service department is just fine.

San Jose has been servicing my HP4 since 2014. I recommend them without hesitation. The staff are friendly and knowledgeable. They go out of their way to accommodate my unusual track day specific requests. The latest was the Alpha V2018 race mapping of the ecu. Most importantly, they always manage to get my bike in and out between track days. I haven't missed a single track day because the bike was sitting in the shop.

If your looking to purchase a Bmw motorcycle, or parts and service this is the best place to go in California Thanks guys for the great service

Great service department. Brought in my bike for regular service and had it back within 4 hours.

A cool place to visit even you are not buying anything and getting service here! Friendly staff!

I had a small leak in the front tire of Zero DSR. I called earlier, and they accommodated me even though they had a full day today. They not only diagnosed and fixed the issue, but also said that it was covered by warranty since the bead was not sitting on the wheel correctly, causing a leak. Plus, they immediately emailed Zero to stop using the lubricant that caused this issue.

I also bought a bluetooth headset from them today, and it was installed in my helmet for free! They even helped pair my phone, and got it charged.

They are very friendly to customers, hosting get togethers in the evenings, and generally wanting to help. I strongly recommend San Jose BMW motorcycles for their sales, service, and for never being pushy. Thanks!!

My experience with the sales, service and parts departments has been amazing. I am so glad I purchased my bike from SJBMW.

I am not a motorcycle fancier, but my children are. Since coming to San Jose BMW Motorcycle with my son and daughter I feel more at ease with their riding. Everyone is very friendly and helpful from the moment you walk in the door!
Amy in sales knows just what is needed, and is right up front about what is not needed. Pete in the service department is very helpful and accommodating with urgent needs and the inexperienced rider. There is even a lounge with free gourmet coffee while you wait. This place feels more like a family with a motorcycle obsession than a business. I especially recommend this family for you first time riders, your mothers will be happier for it.

Outstanding customer service!
Good team of professionals to deal with.

Friendly sales people, and the shop dog is extra friendly!

I did not buy a bike from these guys... But as far as the customer service, and selection in store for the gear and accessories for my bike... these guys had a pretty selection, They even mailed home my old gear, that I could not carry home on my bike... set up my Sena 30k... and did it quickly,with great customer service... I will be back! thank you

I am now cruising in style on the Silicon Valley streets thanks to these guys. Great customer service and even better bike!

Always a great experience here! If you're looking to buy ask for Amy she is absolutely the best!

Willie of the best tech in the business. His Dad's pretty good at making money off his customers... Maybe a bit too much money...

In my opinion, BMW is making some of the best bikes on the market today. San Jose BMW is my favorite dealership for many reasons. The people here are well educated on the line from bmw and actually care about what you want, need, your experience with them and very competitive prices. The service department is award winning for a reason. They are quick, thorough and i have full trust that when they work on my bike it is done right the first time. Parts has a very good selection of helmets, jackets, gloves (recommend y2 wheels) and aftermarket stuff. Highly recommend.

At San Jose BMW motorcycles .... great atmosphere, quality experienced individuals that work there ....BEST place I've ever been to buy a bike or get service done .... the care & information i received .... none better ...won't go anywhere else !!! Top shelf

I have been servicing my bike there for over five years. GREAT people and work. Recently purchased a new bike... No pressure, great information, willing to work on the details, and I was in and out in just over 2 hours. Awesome.

The staff were very friendly and helpful. They answered all my questions and I'm very satisfied

Cory and Willie where awesome! Very helpful and tons of knowledge on BMW's. I will be visiting more often as their coffee machine was on point!

Stay clear if you have issues with Zero motorcycle.
They have no idea how to work on electric bikes, even when they are an authorized dealer.
I brought a working bike with one faulty battery module, and after 6 months of fighting with them and Zero the bike doesn't work at all, both batteries and charger are dead. And they still charger me $270, even though they did nothing, just broke the bike more.
They were not able to diagnose the battery, insisted on replacing main computer instead. Kept the bike for 3 months without charging it. The battery died completely because of that and they refuse to replace it, want to charge me $2800 for it.

The staff is friendly and knowledgeable. It's hard to go wrong with a family owned business that put's their money where their mouth is.

Great place to buy or sale a motorcycle. Great service also

The best BMW shop I've been to. Wouldn't take my bike anywhere else.

well-run shop. I had my Vespa serviced there and it was all first class. They have a nice showroom as well

Highest competance and level of service of any BMW Motorcycle dealer.

Went to look around at the bikes. Staff were very friendly and not pushy at all.

I was extremely satisfied with the way the entire staff helped throughout the buying process. I worked with Amy and she was very patient with me and was very helpful in narrowing the right bike for me. She helped me find what I believe to be the perfect bike. I met with the service manager, Pete and he went through all of the details of the service schedule and told me about the Pit Stop program which is perfect for anyone who rides. I then met with John and Bill in parts and they were able to guide me in the right direction as far as riding gear and a GPS unit for my new bike. Many thanks to everyone over at San Jose BMW.

I would buy a motorcycle from this place, but I don't have the money yet.