San Antonio International Airport Police Review

The folks who run the San Antonio International Airport, have worked on the logistics and architecture of getting poeple in and out, efficiently and quickly.

The upgrade to include the Car Rental Center inside the Airport has been awesome. Customer can arrive, follow the signs and walk over to the rental counter. When your ready to return the vehicle, the experience is easy as well.

Come visit San Antonio, you will have a great time!!!

It's really small compared to LAX. It's quite nice though and very clean. Everyone was friendly.

San Antonio International Airport is easy to navigate with only two terminals. The tsa lines are rarely long and the baggage claim is usually efficient. Once the on-site car rental is open it will be even better.

Clean, lean and will get you swiftly to your flying machine.
Convenient airport; friendly and helpful crew all over, starting from the moment you return your rental. Thanks!

Waiting for our son, Art, to fly in from Tennessee so we can get ready for our grandson's, Dillon, graduation from the Air Force boot camp... Looking forward to our family get togethet!!!

Employees working for United Seem to be very uncompassionate people We have under age family member flying home and the agent working the ticket counter would not allow another family member in San Antonio to take her to her gate. We found out this was nothing more then the whim of the moron that made the decision. I would think with all the nasty and highly unpopular decisions made by United as of late that continue to be in the media, they would train their employees to have compassion for those who choose to fly their airlines and rid themselves of idiots much like the one that caused issues today. Wake up United

Clean, efficient, easy...nice change of pace from other airports.

This airport is in sharp contrast to an otherwise charming, friendly, and clean city. It s unfortunate that their port of entry is so unpleasant. Restrooms are dingy, the gates lack sufficient seating, and the food selection is paltry. The American Airlines check in kiosks had a queue - maybe because the software is running so slowly on the kiosks? There were a few slow moving lines after that just to drop off luggage for American and the agents were downright unfriendly. I noticed that Southwest looked like it was operating efficiently as usual so maybe this is just an American Airlines issue.

Strange quirk: San Antonio airport only lets you go through the security checkpoint of your departing terminal. Not sure if I have just been lucky during the past thirty years and countless cities but I ve never seen this approach with the exception of international flights. But look at how many times they failed to indicate this:

Did the signs stipulate that security checkpoints were terminal al specific? No. Did the agent direct me to the right security line? Nope. Did the person checking boarding passes and IDs at Terminal A say anything after scrutinizing my boarding pass? Nope. I waited for 45 minutes in line before the NSA agent preceding the final checkpoint told me I would need to start again at the other line.

I have so many questions! Why two separate terminals with duplicated security personnel and equipment? Why check my boarding pass twice when I m waiting in the same line the whole time? Why not tell me the first time that it s the wrong line? Why don t you move your security checkpoint so that you re just doing it once, doing it well, and not having to double down on people and equipment? You would have potentially double the customers of each store. Support and facilities staff could cover greater areas or else actually make anything clean here. Customers like me who ve been waiting in numerous lines and barked at by disgruntled agents could instead leave with a positive impression of this city. Happy customers help create happy employees. Happy employees make customers happy. It s not a hard equation but you have to start somewhere.

I m writing this while I wait for a delayed flight, standing because no seats are left. Down the terminal another crowd was just told they re stuck here for the night. It s 3 pm. In the departure area, a few mothers and perhaps ten small children sat on the linoleum by the windows with half eaten lunch boxes scattered around them. Restless toddlers making snow angels on the linoleum.

Who is managing this place? Why aren t there enough seats? Why is the signage so confusing, the lines so long, the people working here so unhappy, the delays so prevalent? Does no one manage this place? It s a disaster in here. Fingers crossed that I can leave and return to the land of governed, managed services and never, ever, return.

First time at this airport and I live here! Terrible experience with TSA agent (Connie Jackson) she was rude and no customer service experience, especially in front of my grandchildren. She did not weight my grandchildrens bags, so when it was time to board the plane my grandkids had to leave without their luggage. Spoke to Babett/TSA supervisor who was very helpful by the way. Told her what happened and requested to speak with a manager (Brendon Williams) he was very nice and apologized for her rudeness he offered 2 vouchers for the inconvenience that was caused by the agent.

OK airport, convenient to San Antonio but not the best layout. I find the best parking to be at Airport Security Parking.

San Antonio International Airport hasn't wronged me in any way, and it isn't ginormous and hectic, causing airport chaos and gnashing of teeth. During my two visits to SA, I have had no qualms with TSA (that usually makes or breaks an airport for me, honestly). Got wifi, got Starbucks, got a few shops-- San Antonio International treated me great!

OK! But, while it's minor, it's still a nuance for me with this airport. 4 words... OFF SITE RENTAL PICKUP.
I loathe having to board a shuttle to get to the rental counters. Just let me deplane and let me go!
[I know, 1st world problems.]
Thankfully there was a National shuttle ready to go when I got outside, and the exchange wasn't too bad.

Why flights to this airport is so expensive compare to Austin which is not that far from ya all?

I was rushed to pack my belongings after going through the magazine and ended up forgetting my laptop there.

Small but nicely maintained airport. You have counters at the entrance for web check-in passengers and kiosk for others for collecting boarding passes and baggage tags to make the process speedy. However Security checks takes bit time. You have gift shops and hotels after security checks. All place is neatly maintained too.

Don't do a layover here! You have to go out of the terminal and go through security again. Poorly built.

I gave one star because you can't do negative. I went to pick someone up and low and behold there is no cell phone parking lot . The traffic flow must have been a kindergarten project. Wow. I used to love San Antonio airport . On their race to make the city bigger they are winning on making the city unlivable. I guess if I rode a scooter it would be ok.

Very confusing fork in the road for departure/arrival take it very slow and make sure you end up where you need to be

Excellent airport The staff always willing to help you does not feel bad atmosphere on the contrary you feel safe with happy human warmth upon arrival

Know this is going to sound like I'm a "Homer", but I love flying in/ out of SAT. I can leave the house, park, walk, check my bag, through TSA within 45min. Or less.

Overall the San Antonio International Airport is small and efficiently run. As a frequent traveler, leaving early in the morning there are very few food/coffee options. The electronics store is open before Starbucks?? I would like to see more breakfast options as it's not fun getting on a 6+ hour flight with no food. Just an observation for San Antonio International Airport, thank you!

I was picking up some family members in the pick up area. The security/policeman was rude and said he was going to give me a citation if I did not move. The people I was picking up where about 15ft away. So I go around again to get them. Then he threatened me with a class b ticket because he said I left to fast. My tires never squeaked nor spin. Worse security I have ever dealt with anywhere.

The place is clean and nice looking. Low review is because of the lack of directional signs inside the airport. If you're not familiar with this very large place you will go in circles. From where you're parked to the terminal you need to get to. Signage is horrible. Hope they fix this.

Beautiful modern airport. Love the scenic view of the city arriving and departing by air. As a visitor, it was very convenient to the places I had to visit during a long weekend vacation.

The new garage is great but needs improvement on morning flights.

Disaster trying to fly back in. Hoping it gets better.

Living in New Braunfels we have a choice to make everytime we fly between San Antonio International and Austin. We more often than not choose San Antonio, less traffic and they seem to move things smoothly everytime we travel. Right now there is a lot of construction but it hasn't hampered out travels.

TSA was extremely off putting and not helpful at all. There was maybe one friendly associate. The others rushed you without much assistance or direction, and would bark orders. Some gates and doors would be blocked off and lead many others to turn around completely due to covid-19. No signs were posted. Seeing as I have been here several times I knew which terminal I was supposed to be in etc. But mostly everyone around was lost and we're denied entrance and had to move to a totally different terminal to find their gate. Seeing as you can miss your flight because of this, it's not helpful to be misdirected.

Parking is horrible, but inside of airport is small, and nice, enough to not get lost.

Quick security. Its small but a nice airport. Wifi works.

This place has grown and gotten a lot better over the years. It use to be a 2.5 stars but the new parking garage and the newer terminals have made it look nicer and more convenient.

What a shame everything goes well ... and missing about 0.45 min ... after checking already waiting to leave the flight ... announce that it has been canceled without giving explanations, change your flight and difference 6 hours more at the airport..to traveling to Miami ... this is not just a lack of coordination ... not to be uncomfortable after getting up early ... and no free food ..

This is a tough review, as I am hypercritical of domestic airports, but here goes.
Rental car facility: It looks sketchy, it is sketchy, but it is a quick and painless process and is a very fast shuttle ride from the terminal.
Terminal: Relatively clean, but any time an airport splits the domestic terminal into concourses that are not connected on the 'downstream' side of TSA you should be embarrassed (this is where I docked the most points). Idiots. However, The "main" concourse is simple and easy to get around even at high traffic times and there is a moderate selection of food and drink.
Cleanliness: The airport is on the cleaner side of a US airport.
Wifi: The (free) wifi holds a solid connection and has higher speedtest results than any airport I've been in for quite some time.

Overall, not a bad experience. This is no ATL, JFK, LAX, DTW international terminal, but it will do for getting in and out of a city I'm still not sure why people travel to.

Nice airport. Not too big or small. Decent food. No complaints

Went to take a family member for their flight and wanted to grab some coffee at Dunkin Donuts before heading out and was told NO. I was pestered for my boarding pass and ID and when I simply tried to explain that I was dropping off a loved one, I was aggressively asked to leave. As if I was threat of some sort??? It was a horrible experience and I am truly disappointed by the lack of communication the employees had.

I have been to worse airports. This is decent one even though it is somewhat small. security check line is relatively shorter and faster than other similar sized airports.

Easy arrival and departure. Quick security line. I ate at George Gervins Bar and the prices were fair, unlike some other airports. Gets a one star deduction due to the fact that the road leading up to the terminals is very confusing forcing me into the bus lane.

Too small of an airport for the size of city it's in.

Love this airport. Unlike others, no huge crowds, long lines nor rude ppl. However, wish they had nonstop flights from here. But you can't have everything.

Spend a lot of time here at San Antonio International Airport. Sure there aren't many restaurants, the bathroom smells bad when someone drops their grumpy and they could use better ventilation.

But overall San Antonio International Airport is pretty good. Nice there is no carpet to slow my roll!

TSA peeps are a drag but they have a important role in the safety of San Antonio International Airport.

I've always had pleasant experiences here. Very happy with the changes that have been done and additions that are being added.

San Antonio Airport is very handy, for catching flights, picking up and returning rental cars or picking up people.

This is one of the better airports I have been to. I've done a decent amount of traveling and they have one of the easiest lay outs here. You also don't have to wait all that long for security. With a cell phone lot for waiting picking someone up after their flight is simple.

Never had any problems in my years of flying in and out of here.

The airport was very good where the service was great with very friendly staff and very quick to get through. The service on the plane when entering it on the same airline I would normally use to go there and get back home a few times a year when shopping, the cabin crew the last time seemed rather unfriendly which I found to be rather unusual.

Internet needs to be available for travelers to use. This is one of the worst as I could not sign in. This needs to change asap so u have a better reputation and making travels valued

I signed up for TSA pre heck and paid the 85 bucks and have been waiting over 3 months for TSA pre check! They told it would take 45 days which didn't happen

The line to get thru security was insane. By the way the staff were talking, this is a normal experience. It went from A gate checkin to B terminal. Management should feel ashamed of creating an experience that is not customer friendly or safe. It s like they are trying to frustrate the travelers. No wander airlines have issues with passengers.

Very nice terminals but of course as any airport everything is expensive

Always great service staff at the check-in counters as well at the security lines.

Nice atomosphere and employee patience.Just need places for coffee open at same time airport is open..

I've been to this terminal 4 times now. The only friendly people at the place are the car rental people. Some of the rudest people I've encountered anywhere work at this terminal. Terminal A before you go through security smells like a huge bathroom. It's disgusting! Their ventilation system has to be positive pressurized in their bathrooms and not negative as it should be. Bathrooms need to be negative pressure to remove the stench. If you have an early flight you better eat before you arrive. Pretty much everything is closed before 5am and there are no vending machines. Additionally, if you're flying American Airlines you have to check in at Terminal B and you're probably flying out of Terminal A. Signage can be highly confusing and/or misleading for those who don't frequent the airport and if you ask for directions you're treated poorly. Fortunately I've only had to witness it many times and have not had to experience it myself, because someone would get punched in the face, if they treated me the way I've seen others get treated. Worst airport in the country. Love the town. Hate the airport.

They assisted without haste when my flight was cancelled. Very active for a smaller airport, well designed and easy to get to, around, and out of.

Restrooms aren t the cleanest and TSA staff don t try to make you feel welcome. Had a problem with my service at a Starbucks inside too.

Airport sucks!!! This is the type of airport that will run out of long term parking and give you two options. 1) Go home or 2) park in short term and pay three times the price. Three days will run you $75 in short term when long term is full.....To sum it up, they take over 45 minutes for everyones bags to make it to baggage claim which btw sucks for those paying for parking......Airport is flat out ran by corrupted staff members . Absolutely no airport to brag about...Out of 30 airports nationwide that i have been to, this one takes the trophy s for worst.

San Antonio International Airport is an international airport in San Antonio, Texas, that serves the Greater San Antonio metropolitan area. It is located in Uptown Central San Antonio, about 8 miles north of Downtown. It has three runways and covers 2,305 acres. Its elevation is 809 feet above sea level. Not too bad of a airport.

A lot of construction going on and very little room for maneuvering. Needed to expand drop off area since buses, shuttles, vans, cars all go through the areas and make stops.

I m fairly certain it s in the job description to be as unpleasant as humanly possible to work at the San Antonio Airport. Worst customer service I ve encountered in a while, and I fly a lot. Go to Austin if you can help it.

Out of all of the airports I have travelled to in my day, this airport is by far the most incredible. Perfectly marked, kind/friendly staff..highly recommended

Having to pick up your suitcase BEFORE clearing customs / CBP is a major bottleneck.
Has a feeling of q municipal airport, not one of a major US city

A well designed airport with a modern feel! Great art around the airport as well! Southwest has a great setup at their ticket counter and serves a lot of destinations from here.

The airport is an amazing place they have great quality food and the staff is really friendly

For such a large city, San Antonio sure has a small airport!

The terminal itself was nice and clean, but I wish there were more food options open early and that the rental car facilities didn't require a shuttle ride.

For the size of the city of San Antonio it's a small airport, but geographically it makes sense why its small. It's never going to be perfect because it's just too small but for working with what you have they've done a great job and continue to improve.

05/27/2018
TSA agents are VERY very rude here.... as much bs going on in the world you'd think they would treat everyone coming through with courtesy and respect while doing there job. This agent Gary or gray didn't even want to help us with are mobile ticket to scan. Told us to shoo and step back until we figure it out. Other guy said oh I guess you want me work harder because apparently where I dragged my stuff wasn't good enough. But mind you there wasn't anymore space to move it up because other people's things where on the table in front of mines! Then when I turned to go back and fix it because I didn't want to keep hearing him blaster me about it he waved me off. Terrible service !!