Salthill Hotel, Galway, Ireland Review

I can't wait to repeat my arrival, it's my hotel number 1 in Ireland as well as the hotel's location and everything around it.

Absolute abomination of a stay. Don't get me wrong, housekeeping and the waiting staff were very nice and helpful, but the front desk staff were absolutely terrible. I tried to order room service at least 8 times, 3 of said times where I was put through to the customer desk, only to be told they'd be put me through, to what would be a dead line. The staff were short, discourteous and frankly rude, along with absolutely useless. I brought a query about a couple that was skipping us in the line to a lady at the desk and she simply said "it's not my problem. Bring it to the guy at the door". She then, later seen shortly after by my girlfriend, was now pointing at me and talking about what I had said moments before like a chattering schoolgirl. Yes, lady who works on the desk with the short black hair, you were seen, try to be more subtle next time. The other woman working the desk would just not initiate conversation with me despite me standing in front of her for a full minute until I said hello, only then did she deign to figure out my query. Overall, while some members of staff were lovely and very helpful, the first impression gained by those who you first talk to, being the front desk, was cold, rude and completely disregards your cares as a paying customer. Will never be staying here again, as it was a travesty of a stay, other than the rooms cleanliness and the lovely waiting staff. This place is treated as more of a bed and breakfast, and you would like to hope, as the staff on the desk just aren't even nice. Wouldn't have paid the money I did to book this place had I known that they would be so discourteous.

Couldn't recommend enough!!!! Everything was perfect!!!

Good food,well looked after,great leisure center,friendly staff,OK coach parking,all good

Called in during covid pandemic staff were very helpful and efficient. Food lovely very reasonably priced. Strange times but staff made us feel welcome and made things as normal as they can with current climate.

Booked a double with bath - was given a twin with shower. Bathroom unclean. Bar area mismanaged with most tables reserved - making it impossible to get food or sit for a drink. Asked for later checkout and was refused.
They seem to struggle to balance their business when there s a wedding in the mix.

Disappointed

Hotel is in a nice location and the gym and pool are top notch. Nice lobby for meetings. Only let down is the terribly slow bar staff. Nice food though!

I love this hotel the beds where so cozy I loved it and I'm booking again myself and my partner and friend love this place

It's very nice hotel , the chief for breakfast is nice , he made some special vegetarian food for us . Excellent service . Thanks

There was a long delay in getting us to our room upon check-in because the room wasn't ready yet, even though we arrived at about 3pm. However, the nice lady at the reception was very apologetic about it and even asked if we needed something to drink or eat when the delay had stretched beyond half an hour. We hadn't had lunch and were starving, so we told her we'd be going to the attached restaurant (Prom). The nice waiter at the restaurant brought us back to the reception so we could keep our bags there. The receptionist told us that the bellhop would move the bags to our room once it was ready. I could have sworn that the receptionist also told the waiter at this point that the lunch was to be complimentary due to the delay caused. But it didn't happen and we ended up paying the bill. However, this didn't really affect our overall experience of the place.

It's a great hotel. Not very close to the city centre but the fact that it is on the seafront makes up for it. Liked the room, the bar and also the live music that played one of the evenings we were there.

They have incredible restaurant chief. Food is unbelievably tasty in there.

Worst hotel stay yet by far.
We were put in a room in the back end of the hotel there were sockets hanging off the walls the hallway was full of bin bags of clutter.

My partner switched on a lamp and everything blew in the room.

Then we were given another twin room which they said they would make into a double when we were out for dinner. We came back from dinner nothing was done so we rang reception, upon receiving our call they sent a man up who just pushed the 2 single beds together did not make up the bed as a double and left again.

When we approached the hotel staff upon check out they had nothing to say and no explanation for there actions.

Would highly recommend avoiding this hotel, the complete lack of hospitality is unacceptable.

Mediocre salad which was overpriced. Staff stiff & cold towards customers.

Great for a family get-together with views out over Galway Bay.

Stayed here last week for few nights. Hotel is good but nothing exceptional. Breakfast served to table is very good granted the staff are ran off their feet but overall it seems to be working relatively good and breakfast to the table is way nicer than buffet. I ordered hot milk for cereal each morning and it always came barely lukewarm however. Personakly i felt the staff throughout the hotel seemed abit cold and 'just going through the motions'. Leisure centre as always is a fine facility and spotless. Biggest bugbear with the stay would be the terrible internet. I am with 3 so I never need wifi but I could barely get internet inside the hotel yet once I would stand outside the hotel, all my notifications would fly through. Even when I connected to hotel wifi it was equally as poor. While there are sanitation points, I felt there should be more throughout. At the lifts there is only one at the ground floor lift (and more times than not last week it was empty). In this day there should be some at each floor outside the lifts. I stayed in 2 other hotels since Covid and the sanitiser was far more accessible in them. Another suggestion to improve things is the residents bar in the function room, its abit dark and depressing. Might be an idea to play movies at night rather than just muted football. I would visit and stay again but there are a few rough edges that preventing the hotel standing out.

Just returned from spending 3 very restful nights here Staff were excellent room was spacious with all of the amenities would have loved a biscuit with my cuppa did not make it to the pool as so much to do in Galway I ate there each evening with a lovely fish meal and excellent wine l ate in the bar on the last evening and ordered a seafood platter it was poor quality just a piece of smoked salmon and smoked mackeral which is not a platter Overall it was a good experience and it will be on my places to stay in Galway

Couldn't give a better word for this hotel we wore on honeymoon an they went above and beyond for us it's very family oriented which I love can't wait to come back this summer with our boys have 5 star with out a douth

Hotel was very nice and great parking outside, the rooms were very nice and spacious with a great sea view (exec room) reasonably priced hotel and bar food was very good and tasty, bar staff were very slow at serving despite not being busy, Salthill itselfnis very nice and well worth a walk down the promenade on a clear day, a nice selection of bars and restaurants to pick from and plenty of activities for adults and kids to choose from.

Superb place and superb location. Friendly staff and lovely food.

Room lovely, service brilliant, but the bar food ...delicious!!! Havent tasted anything so nice in years me and my partner both agreed ...would come back purely for the food alone although the whole experience was the best

Feel duped and will not ever return. Not even close to an upscale hotel. The pictures on the hotel website are misleading. The actual hotel is a bit run down and overdue for an upgrade.

The lobby is small and busy. Restaurants and bars are to the left and right of the lobby and this make this space more busy and loud. The reception desk is cluttered and a bit messy. Staff are not well trained and can use a bit more guidance in customer service and traditional Irish hospitality. The flowers are all fake and dusty giving a very stale energy.

Our room was run down and certainly did not look like the rooms pictured on their website. The rug was old and the bed was two pillows and a white comforter that barely covered the bed. The window was broken and wouldn t shut without a small fourceful fight. There was a musty sour stench in the room so we chose to keep the window open for fresh air. This was an issue as the noise from the bar and wedding below filtered in till the wee hours of the morning. We couldn t get to sleep until the parties ended.

Breakfast might be considered good unless you are Vegan (like us). Vegan friendly options were limited which is unacceptable in this day and age. It also took forever to get a server to provide you with tea or coffee (can t serve yourself).

All in all very disappointed for the price charged. Not worth my hard earned money. I was looking for a relaxing sea side luxury(ish) hotel and ended up with a middle of the road (at best) hotel.

Very very comfortable with first class seating very good food and service

Nice hotel. Great location. Bar food was lovely ate there on both nights plenty of choice and big portion sizes . Staff very friendly .

Not what I thought. Room doors don't close properly. So, a drunk guy and a woman walked in the room at 3am who were partying down stairs. Drama! Place sounded like a college frat house due to Christmas party that went on until early morning. They should not be a 4 star hotel, all facilities close at 8pm, so if you are just traveling through, it is no use. I did bring these issues with the reception when checking out. They apologized, I doubt anything going to change. Room is clean and bed is just alright. Read Keith Hourigan's review below, it implies this place is more suitable for parties than spending a quite night.

Room was nice enough. Nothing specular. Building was very close to the seafront which made for a nice walk. It's necessary to get a taxi or public transport to Eyre square if you are looking for the night life. The bar here was a lot of fun; with a charming crowd and delicious food and drinks. Verrrrry nice cocktails too.

My wife and I stayed here on our vacation from Florida and it was such a great place. The staff were very nice and accommodating.

This is a beautiful hotel in the perfect location for a relaxing stay. Try and get a sea view room as the views are incredible regardless of what the weather is doing. The rooms very spotless, warm and comfortable. Shower was fantastic. The aircon was good too. We had a bad start when checking in with our room not being ready (despite it being 4pm). And the receptionist was not helpful or polite about when it would be ready. We only had to wait 15 minutes before a different receptionist told us the room was ready. Upon getting to the room we found a voicemail on our phone from the original receptionist advising our room was ready. This baffled us as we were sitting in front of her the whole time. So instead of coming over she called us. Baffling!! However that small hurdle overcome we had a fantastic stay. The breakfast was one of the best we had on our trip. Very generous portions and the staff couldn t be more helpful at breakfast. Car parking is available at the front of the hotel or in the basement. We used both and both were as good as each other.

Lovely hotel, great quality everything from beds, pillows, linen, complimentary soaps, breakfast, seating areas etc. Only negative was the heat! Room easy to cool down air con/thermostat a big plus - but hotel public areas/corridors were so hot the heat hit you as soon as you stepped out of your room or came in from outside. I expected a fridge & safe to be in the room for a 4 star hotel and if we had been staying longer, the lack of this would be a problem.

Absolutely superb decor beautiful staff excellent ambience absolutely brilliant food exceptional 5-star all the way

Nice big hotel in salthill galway. Great spot at any time of day - breakfast lunch or drink in the evening. Has leisure centre.

The hotel management booked three tour groups at the same time for breakfast, putting us behind schedule. Add to that the black mildew in the shower and they get a single star.

Great hotel nothing bad to say about it, great food. Great view out to sea.

Beautiful location.hotel &staff lovely. Enjoyed my stay

Really happy with this hotel. It is very modern and it is in a great location. The staff were very professional. The leisure centre is amazing. I recommend trying the hydropool. The breakfast buffet was very good.

Was at a wedding here. Great food. Great staff. Lovely hotel. Would highly recommend it

Great food, venue and staff. I found the floor a bit on the small side for the dancing. Fills up easily. Other than that, I thoroughly enjoyed the ACT Charity Ball there.

Lovely hotel,bar as great view out to the sea,and food was lovely,great pool also

Very nice hotel, great rooms for a reasonable price, staff were very nice and food was delicious

Nothing bad to say except dull uninviting cold un sea side decor. Needs a happy vibe.

Superb hotel, my daughter had her wedding here. Staff are so on the ball and food, service etc is hard to beat. Rooms are lovely, great views of sea. Nothing is to much trouble for staff here

Worst hotel ever.. security on the bar door to get the children out .. should have on your website you are not child friendly hotel even on new year's eve.. my very sick father put on hard chair in reception for the new year. We checked out the next morning looking for our money back for the rest of the stay,,

Clean quiet rooms and free parking with underground option to park

I felt distraught. It was 3am I was taking a massive dump as the soap began to grow feet I began to run as the kettle locked the door i screamed as the soap picked up a wooden spoon and hit me a few times I picked up the soap angrily as I began to wash my hands then I had poop stains as I couldn't use the toilet

Good hotel beside the sea!
Lovely large leisure center, pool & gym

Coming to this hotel for over 30years. Very central and everything first class. Keep up the good work.

Great location. Nice comfortable room. Nice breakfast

Very comfortable, spacious room, excellent breakfast, quiet and peaceful on prom in Salt Hill

First time staying at the Salthill Hotel. What a great choice! Great sea view from my room, no additional charge. Cheerful and warm Failte (Irish for welcome). I notified the Hotel in advance requesting an early check-in (as normally their check-in in from 3pm), and to my pleasant surprise, my room had been prepared and I didn't incur any extra charges for an early check-in. They have a wide selection in their breakfast menu. Massive Leisure and Gym facilities as well as swimming pool. I only used the Sauna and Steam rooms (but all leisure facilities provided free of charge to guests during their stay). Double room is spacious and bed extremely comfortable.

1 star given (if there was a zero star you'd get it) as we had to seat ourselves and waited 26 minutes and still nobody came near us to take our order or even ask us if we needed drinks while we waited for our waiter/waitress. Very disappointing for a hotel with such a high calibre. We ended up walking out as the service/greet/welcome was non existing. We wont be returning.

The modern lobby is promising but the rickety elevator that looked old led to doubts. Small and badly lit corridor inreased my apprehension which was finally realized by a small, stuffy, overheatedcroom with a view of an interior closed of courtyard and guest corridors or rooms. Tiny bathroom that was poorly laid out did not help.

The hotel is away from town so to do anything except walk along the boardwalk you have to get a taxi.

Staff seems nice enough but quality of breakfast selections is much poorer than other hotels we've been to in Ireland.

love it grate staff lovely room food is bril grate choicas

attended a family wedding of a good friend at this venue on the 7th of september of this year ,and ill have to say it was one of the best organised functions ive been to in quite sometime, from arrival to departure everything was excellent , the wedding itself was managed with military precision ,the food was top notch ,hot and as much as you wanted,
hats off to the staff and management ,we had a great day.
martin cunningham..

Nice hotel in the most "marine" area of Galway, with the promenade on the shore in front. Pleasant stop

Very good Hotel, located in a quiet area, facing the sea. The room is very spacious with a large bathroom
The room faces the sea, with stunning views.
The people who attend have very good manners, they always greet and smile, it is nice to stay here.
Breakfast is quite complete with many non-Irish options as well.

Very nice hotel. Breakfast was reasonable and the dinner/desert was excellent. Would recommend.

- no usable sockets next to the bed
- very noisy
- We had a kind of pump / fan next to the room
- The fan in the bathroom did not work
- Water in the shower was bad

Bright spot: nice staff, bar food, the pillows were soft for Irish standards

Good drink and great bar, food is disappointing , they really need to do better with meals as it has great potential. Also service is very slow.

On the first night of our stay there was a party we did not get any notification about the party and for how long it will go on for that night was bad outside the bedroom window they were shouting we were also on the first floor so we could hear everything.

Pleasant friendly and convenient location. Great base to explore Connemara and Galway.

This hotel is a better prison. The rooms have long seen no color. Just do not book. In the car man sleeps better.

Good food in the restaurant and in the bar. Comfortable and warm rooms. Excellent leisure centre with a good pool.

Recently stayed one night here with partner and our 3 year old daughter. Hugely disappointing. Placed in room over kitchen fans which kept our daughter awake until 11.30pm. After spending 250 all in on one night away I expected better. I emailed management my issues after I highlighted the issues with reception. Zero acknowledgement. Nicer hotel next door!

Beautiful hotel with phenomenal scenery of the ocean. The live music was wonderful.

Excellent service, very friendly and helpful staff. Great location

Salthill hotel is a really good hotel definitely recommend

Breakfast lunch dinner all the food here was amazing

Staff here were really nice Also are room was cleaned every morning witch was great

Swimming pool was excellent