Dawn McKnerney

Review of Salthill Hotel, Galway, Irelan...

Feel duped and will not ever return. Not even clo...

Feel duped and will not ever return. Not even close to an upscale hotel. The pictures on the hotel website are misleading. The actual hotel is a bit run down and overdue for an upgrade.

The lobby is small and busy. Restaurants and bars are to the left and right of the lobby and this make this space more busy and loud. The reception desk is cluttered and a bit messy. Staff are not well trained and can use a bit more guidance in customer service and traditional Irish hospitality. The flowers are all fake and dusty giving a very stale energy.

Our room was run down and certainly did not look like the rooms pictured on their website. The rug was old and the bed was two pillows and a white comforter that barely covered the bed. The window was broken and wouldn t shut without a small fourceful fight. There was a musty sour stench in the room so we chose to keep the window open for fresh air. This was an issue as the noise from the bar and wedding below filtered in till the wee hours of the morning. We couldn t get to sleep until the parties ended.

Breakfast might be considered good unless you are Vegan (like us). Vegan friendly options were limited which is unacceptable in this day and age. It also took forever to get a server to provide you with tea or coffee (can t serve yourself).

All in all very disappointed for the price charged. Not worth my hard earned money. I was looking for a relaxing sea side luxury(ish) hotel and ended up with a middle of the road (at best) hotel.