Salinas Motorcycle Center Reviews

Great sales for bikes and kids bikes are very low prices

Good motorcycles but little interest Asia customers

Bad service they only want to work on motorcycle or rzr if you bought their.

Just bought 2 generators there. Great service and price (same as Amazon). And they set them up and show you how to use them

Sales person Richard was quite amazing. But after that it goes down hill. You get jerked and jerked around. How they go from such a high difference on trades to then all of a sudden having the funds to give you what you've been asking. Hold on to your title and keys. They will make the process longer than it needs to be. You would think coming in with ready to go trade in and title in hand would make them give your their best and final like I did but nope. Good luck with these 80s greasy used car salesmen tactics.

DO NOT GO HERE! They are a total rip off when it comes to service. The service manager, Logan, and front desk person were very rude and would not work with us. Logan was verbally abusive and threatening even in his manager's presence. Their customer service is non-existent! They are not up front with their prices for service and kept adding costs that we did not agree to.

RUN AS FAST AS YOU CAN FROM THIS PLACE!!!

I only gave them one star because Google forced me to. Wish I could rate them with negative stars!!!

I called to get a price on an atv and felt like I was being hustled by the general manager. I asked to speak with the owner and was hung up on repeatedly.

It s obvious by the other poor ratings that ownership needs to get involved to try and correct some serious flaws.

Spent money in this place over the years and $700 last year, they changed a tire I brought in six months ago and charged $54, a good deal. I brought another one in last week and they wanted $120 or $12 a minute! They were convenient just 2 blocks from me but they can now shove it. I drove just a few miles down the road to a smaller, friendly shop and he changed it for me on the spot, it ten minutes for a flat $50. Never again Salinas M.C. I had to give at least one star to post, way too much.

Worst place ever. Do not trust this company. Go anywhere else

Went in and was actually interested in purchasing a dirt bike, no one even intoduced them selves or ask if we needed help the 10 to 15 minutes we were there. They do have a good size selection of new and some used bikes. No prices on an of the bikes.

As a yamaha dealer, one would think they would keep filters on the shelf.. no they do not, told me they would be here in one day..so I paid the higher cost to have them, they did not tell me they were charging me shipping cost at 5.00 each, I found that on the card statement and 7.00 more then amazon,,thats 24.00..and still had to wait longer for them then if I got them at Amazon,,
Then the manager argues with me about how much I've spent there and shakes his head no...batteries,oils,,collision damage of 8 grand...my business just went elsewhere!!!!

Holy toledo! I was willing to drive 100 miles to buy a pair of bikes from this place but NOT ANYMORE.

rule of business, if you get a bad review, automatically explain or try to fix it but I don't see that happening at this place. I'm surprised they are still in business. Go somewhere else folks.

Worst place to make a purchase. I recommend you go anywhere else. Customer service is abismal and you're more likely to get a better deal anywhere else. If you're looking for parts do a bit of searching online unless you wanna get charged triple what the part is actually worth.

Pushy salesman, manager. Stopped in for the first time to look around and within 10 minutes I was being pushed towards a bike. Crappy exterior.

They told me to go buy from other places this owner is no good
Customer service go check it out for yourself no Bueno. And ive known this place for a long time no Bueno

They asked for my personal info to see if I qualify for a loan to purchase a bike I was interested in buying.
I decided not to get the bike... 3-4 weeks later I m getting multiple credit cards and statements in the mail from Yamaha, Polaris, and US Bank!! These are ALL open lines of credit that I didn t ask/want/or give permission to use my personal info to apply for credit!!

I m currently in the process of talking to a lawyer to determine if I can seek damages for this place using my personal info to apply for multiple credit cards without my
Knowledge!!!!!!

They also do not know anything about motorcycles! That is the main reason I decided not to purchase from them!

Tried to call to get some information about a TNT135, and got a 15 minute solicitation conversation which ended in me too uncomfortable to provide my physical home address, FOR A QUOTE. The sales person, John, mentioned that they would solicit my phone number from time to time to see what I might be interested in purchasing from them. NO THANK YOU! All I wanted was a price, for a bike, that was for sale.
They are difficult to do business with, would not recommend for first time buyers, you will get ran around hard and guaranteed sales calls!

Horrible customer service! I emailed them and talked them on the phone about ordering a RZR. They told me that I could come in and order one. I drove 2 hours and when I got there, they made me stand outside and call to make an appointment. The guy on the phone asked if I would buy something today if he let me in. I told him that I didn't even know what they had in stock. He said that I would have to make an appointment and come back. There wasn't even a car in their parking lot. I told him no thanks, I'll purchase elsewhere.

Mechanics sont have knowledge of what they are doing. If you order something make sure you are preparec to wait for the product at least 2 weeks

These people are the rudest most unprofessional dealer I ve ever been to, avoid this place at all costs

Excellent for buying a fast and simple motorcycle, for maintenance I do not recommend they are very time consuming.

Never again! After purchasing pit bike paid in full brought it home found it to be missing bolts on plastics and front brake! like how do you miss that before selling it to a cash paying customer and wanna set up an appointment and wanna charge me to replace bolts on it that they failed to notice before selling it....
My buddy told me Monterey peninsula powersports in seaside is the way to go they make you feel valued there plus they explain everything to you before you leave with a bike and not rush you to sign paperwork just to get the deal like this place.

This place is a joke. I walked in to look around bc I just got my M1 and need a bike. I asked the price of a bike and he said he couldn t give me the price without information and started to ask personal info. Like to try to run my credit. I didnt want my credit ran bc I didn t need financing. I said hey I just want the sticker price. He said we tell me the price and they roll up here with $20. What a joke. I even read reviews before going in and was like no way they can be that bad. I was wrong!

If I could I would put no star
The person who treated us did not know what happened to her
He did not answer any questions
I was going for a quote and I did not give it to me
They can not give you any cost if you are not going to buy at the moment
Information too confusing
And when asking for the final price he always asked if he was going to buy at the time
I do not know if your commission and payment scheme is reflected in the price at which they sell you

IF YOU HAVE A LOT OF CHAMAKITOS QIE WORK THERE, THERE ARE NOMAS GOING AND ASSESSING THEIR DAY. THEY DON'T INTEREST THEM IF YOU SELL OH NO OH TO CUSTOMER TENTION

They need personal and private information for a simple quote I get from Cycle Gear in 1 minute? Their call back policy for parts cost them my service. I ordered online, installed and was back to riding happily before they bothered to call me back to tell me they didn't have the parts. These people are atrociously bad at customer service. I would never consider them for making a motorcycle purchase. From the 4 motorcycles I've bought and 100K miles I've ridden since 2013 I will never use them for service.

I saw a bike on Cycle Trader but the pictures were heavily backlit and low resolution. It was a 2002 Triumph. I collect British bikes and have always wanted an ST. So I called and asked for a video/FaceTime walk around because the pictures were so difficult to see.

I spoke with Benjamin who is the owner. He sounded lucid on the phone, and declined to do a walk around despite my offering to explain to any employee with an iPhone how easily it can be done.

Going in person was going to be a 120 mile proposition and I have two young children at home and a demanding job.

Benjamin gave me his word that it was in excellent condition and that I would be happy. I asked him repeatedly if there was any road rash or marks on the bike. His answer was no.

So I drove.

I parked out back -- and met the owner's son Hunter on the way in. Great kid. Enthusiastic. Welcoming.

But I was disappointed to walk up to the bike from 15 yards away -- only to see road rash not on one side, but on both mirror backs. What appears to be paint work on the front fairing (it s a yellow bike, with red at a joint). Rash on both saddle bags. Chips on the tank. The seat upholstery coming out at the back. Not to mention the bike is filthy.

I told Benjamin the bike was not in the condition he promised me over the phone. He was dismissive and mono-syllabic.

I would avoid this place. I told them I wanted to see a cold start of the bike, they tried to shoo me away and take it back into service so they could start it and warm it up and then bring it out to me.

Just a disappointing experience all around. There are so many good bike shops in NorCal. This unfortunately isn t one of them. I d recommend going somewhere else.

Bought a rear tire for my 97 Sportster on the web and needed a place to mount and balance it. A friend of mine had previously done the same thing and recommended this shop to get it done. I could not be happier with the service I received and the treatment I got.

I dropped the tire off the day before, then came back the next day on the bike to have the work done. The service manager was polite, efficient and very reasonable. They held on to my helmet and gloves while the work was done, so I could leave the premises and do some errands.

They did the work within the time frame they promised and even gave me the labor discount as if I had purchased the tire there.

Not as big as I thought it was. A lot of nice bikes tho. Was never greeted at all, which is fine, just means less of a chance that a salesman is gonna hound me. (I cant stand that). My biggest pet peeve when ever I go into a shop, NO PRICES. I figure if theres no price than it their way of sayin "unless you know what youre lookin at, we're gonna screw you over. PUT A PRICE ON YOUR DAMN BIKES!!

These people are so ackward. It's like they're purposefully trying they're best to give you the worst possible experience ever. Very strange experience do not recommend.

they sold us a new ssr a week after the raskle broke because the mechanic they have over field it with oil so we towed it over to them so they can fix it and they did. Not to mention they made us pay for the tow truck $150.00. A week after the bike brakes again and no one wants to help us they are so unprofessional my husband wanted to go buy a quad with them he is not any more I will not buy anything from them again or refer any one not to mention they are super pushie to sale!!@

Bad customers service wast of time alway get the old lady that knows nothing about bikes n when they call me back its like they dont want to sell parts i think there not in business to sell

Had to ask to be helped after walking around for 10 min. Was ready to buy a jet ski, filled out an app and got APPROVED. They only had blue in stock but I wanted red, they said they can order it but couldn't give me no numbers without the ski there ready to take home. I didn't mind closing the deal and waiting. Didn't want to even tell me the rate I got approved. Payment. Nothing. I passed on the ski. They're unprofessional and for lack of a better word, weird. I'm heading to San Jose to purchase the same ski with the same approval they got me at another store. Don't waste your time there.

Called for a price on a bike...
Wouldn't quote me a price on total cost OTD. I was willing to buy next day but said i had to drive to salinas for quote in person (despite covid). Clearly if you can't even get a price it will just get more complicated from there. Based on the horrible reviews I'd rather save my time and frustrations and buy in LA despite the drive if I can't find another local dealership to purchase from. Cant even imagine if you have any warranty or maintenance issues what that process might look like to resolve! NEXT!

This is the worst place ever their costumer service sucks. I dont recommend this place 2 anyone i literally came 2 return an oil for a motorcycle i ddnt need and they said "sorry thats 2 much work just keep it" like hello thats why your here 2 put in work and help the costumers!!! . I had made the purchase 2 days ago and had my recipt! They just suck never going here again.

Sales people are wayy too pushy Into trying to sale a bike and the bikes are too expesive

Called about a couple of bikes and never heard back from them. Guess the reviews are true and they're not very eager to make a sale or two. No call back alone days a lot, don't waste your time.

Poor first impressions. Called to inquire about a bike listed for sale. Asked a simple question of whether it's still available before driving an hour or two. Was told everyone was too busy to talk and to call back, which is an interesting sales tactic. The second part was equally interesting. When calling back, was told they had to go and they'll need to call me later.

This place is pretty cool they have a bit of everything from street bikes to RZR. The staff is super helpful when trying to make a choice on a purchase. I bought a little quad for my 5 yr old son he loves it wants to ride it every day. Also bought him a helmet at a chest protector and gloves.

Worst customer service I have ever received at any business. Do not go here.

Let me start off by saying I never made it to Salinas and I m glad now that I didn t get all happened over the phone they say they ll call you back and I don t and then whenever you do get them finally interested in speaking with you today him haul round like they can t tell you how much it will cost you out the door then turn around and accuse you of playing games with them they really don t want to sell bikes they just want to make you feel like you re a dummy and they got all the right answers in and it s all your fault I hope that they never hit sell another bike to anyone that s the kind of business they deserve nothing stay away from them I see all of the reviews are telling the truth when it comes to Salinas so I m gonna buy my bike somewhere else where I hopefully I can trust him better

Good experience selling to you until you need help with an issue then they don't have time for you

This is a great place to purchase a dirt/pit bike. Very helpful when I came in today looking for a pit bike for me. They told me a lot of info about the sizes and prices

Worst place they don t honor your warranty even if you have a receipt don t buy anything from them because they are jerks.

Manager was very rude. I was ready to buy, he was unwilling to even talk to me.

This place use to be horrible with extremely pushy salesmen, but I heard they had a new owner so I stopped by & I saw a lot of new/used bikes with all new employees. Everyone was friendly definitely worth stopping by & giving this place a 2nd chance

This has to be the motorcycle shop with the most disgusting customer service in the United States!!! Stay away folks.

Took my number and called back with all the info I needed.

Horrible service. Called twice to see if they have a visor in stock for my helmet they got my number down both times saying they were gonna call me back in 5 minutes to let me know & they never called back. Taking my money else where.

I have a 2002 Kawasaki and still runs great thanks to services I received from here. Tires,oil change, tune-up , and it convenient here in town.

They have too many customers to worry about you! At least that what I was just told by one of their reps, so if you don't matter to Salinas Motorsports, then they don't need to matter to you. Asking about an out the door price on a motorcycle is apparently "not something they provide over the phone". They'll also hang up on you because they're too busy to answer questions, that's how much they don't need your dollar. Go somewhere who will actually provide service, cuz it's not in Salinas.

What a joke. They literally will tell you that they don't have time to talk to you on the phone. No matter how far away from their store you live, they are not willing to talk with you about their bikes unless you come to them. All fees are hidden. Just read the other reviews here. Good luck....this company blew my mind. Glad I checked their reviews before I wasted any more of my time.

I live over 2 hours from their dealer, so I called first to get an estimate out the door with taxes and fees and Bill just laughed at me and said they're too busy to provide that so I would need to come in. I repeated the question again, and he hung up on me. I called the receptionist back and she wouldn't transfer my call back to Bill and so I asked her and she just told me to "have a nice day" and hung up. I don't understand how they are still in business. If he would've given me a reasonable estimate I would've driven down today and picked it up, but if they can't even give me an estimate over the phone, I'll go somewhere else.

After reading what others have posted, I was somewhat reluctant about stopping by to look at their ATV's and UTV's. I was primarily interested in the Kymco line of quads. After researching online what dealers in California carry the Kymco line, Salinas Motorcycle Center had the most Kymco inventory in stock. So I took the chance last Friday and drove over while spending a couple of days in Monterey.

Well, I was pleasantly surprised. They have a large inventory of bikes on their showroom floor. I wasn't in there very long when I was approached by a salesman by the name of Martin. He was very knowledgeable on the Kymco quad that I came in to look at. Martin was very helpful, not pushy at all or trying to make a sale. He answered all my questions. After a while, he left and let me look and compare models on my own without him breathing down my neck. Another employee (Hunter) came over and asked if I had any questions. He went on to say he was a mechanic there and told me about Kymco engine and component quality. Hunter shared with me that he was one of the mechanics.

On my way out, I was approached by another sales person who was moving bikes around. He asked me what I was interested in and began talking with me about other brands of bikes they carry.

So, about 40 minutes and 3 employees later, I did not experience any of the negative issues others have reported. In light of the excellent customer service I received from 3 different employees, I only felt it was fair that I share my experience and leave a positive review.

Just bought a dirt bike here. Reasonable price, good terms and was a good experience. Helpful and friendly staff. Would recommend

Used to be great when I bought my scooter back in 2007. Now, especially considering all the negative reviews...not any more.

Horrible service, as always. I purchased a MC in 1991 when they were on Abbott Street and was ripped off. They sold me the MC knowing I did not have a Class M driver's license and justified it by saying that the law allowed for me to ride it from the retailer to my home. I never returned in all these years, except, I recently was in a bind and ordered parts through them, with a promise of 24-hour turn-around. A week later, I'm still waiting. I called other dealers and found that Salinas MC Center's prices are double that of other dealers...along with their despicable customer service.

I wanted to get approved for a motorcycle, instead they opened an account under my credit info?? The "manager" is just a kid who thinks he has authority and knows everything till he needs to ask his "supervisor" what he should do with the situation I encountered. I bought a tire from them not knowing there was a restocking fee because I got a better deal at Monterey Peninsula Power Sports. Telling me they tried calling me (they didn't) that they gave me a cheaper tire but I paid a 60$ more for a tire they didn't have in stock. Not even giving me a full refund that I wanted since they messed up on the transaction they accused me of switching out the tire I purchased at their store for a different one. Aggravated I wanted to speak with someone in charge but all I got was kids telling me they were conducting the refund while walking to the back and asking the white man in the back what to do.

I want to say thank you to Dave And sales he help me and my 12 year old son we brought a JetSki in for trade they traded it in the same day for a brand new dirtbike Everybody that works there is very kind and very understanding and works hard for you to help you out all got to do is talk to them and they know what you need there very very knowledgeable and they have excellent service department I also noticed that stock writing your gloves helmets and all the accessories and parts to service your bike or Jetske or whatever your sport equipment is they have it thank you Selena motorcycle center sincerely Charles V Owens

Worst service ever. The person in charge would not take my Polaris for service because, wait for it...it didn t run. If it ran, why would I take it in for service? I had an appointment and drove 1 hour to this horrible place and they turned me away. HOLLISTER MOTORSPORTS came to the rescue. Dropped off the vehicle and they had a plan to fix it by the end of the day. Save yourself the heartache and go straight to Hollister Motorsports.

Ask for Tyler or Martin . Theyll get you tooken care of .

They gave me the run around for two days on a bike it didn't happen bought bike at another place in thousand oaks much better service would never spend a penny at this place.wish I would have read the reviews if they pull shady stuff with my credit they will be talking to my attorney

I bought a Yamaha Raptor here. I regret buying from them. When I took a closer look at the bike. There were pieces of wire holding a part. And the oil pan plug was stripped. Never again will I buy from them.

I talked to salesman on the phone to see if I can test drive the used Gold Wing they have. He said to come in. When I got there they said they don t test drive motorcycles. If you like people wasting your time, this is the place for you.

Not even 6 and not suppose to be closed yet got a call in the morning that my kx parts were in already paid for them and yet I can't get them even though I was there 15 minutes before closing and I can't get them I will never come to this place again.

Ran a hard credit check without permission. Absolutely unprofessional in handling the situation. Had to contact the federal credit bureau and get them to handle the situation.

I have had nothing but problems with this place unfortunately because their staff is great!! I bought a Scooter about 2 + years ago and I have literally been able to ride it MAYBE half of that time. During the half of time I was able to ride it, it had multiple issues. I have been stranded more times that you want to know. I have tried over and over again to reach them but I never get any calls back. I am really disappointed!

Just plain and simple. They are the worst company I have ever dealt with in my entire life. Horrible customer service.

The customer service was great. They were really nice and if a beginner rider. I really recommend this place because they will help you out a lot. Also, they have different types of motorcycle and others this. In addition, there prices are very affordable.

The absolute worst motorcycle center you can come to, would not recommend this place, go the extra mile and go to the motorcycle center in seaside where the Manager actually talks to you. Manager is possibly the worst person you can do business with, doesn t show his face and stays in his little office when something goes wrong like today he didn t even want to come talk to me when I ve asked politely to talk to the manager. Well to the point i was getting to, so I ve came here to return a part I have recently purchased which was a carburetor repair kit for a kfx 400 and sold me the wrong part so now I can t return it because it s a hard part which wasn t on the receipt or categorized as one of the parts that weren t returnable, which got me mad. I would highly recommend anyone to avoid this motorcycle center. Gone 4 or 5 times and the center is still full of BS.

Tried to "over sale" the used bike then screwed up the title and registration. Bought the bike in March 2014, now in October and they have not done the title transfer or registration that we paid for upon purchase and are trying to say it is our responsibility to to all that! We dont even have any papers on the bike! Just the bill of sale and the temp. DMV VIN registration from the dealer. Now they do not return our calls. Once I pay up and fix all this, I am going to ask to be reimbursed or they can see me in court!!

Great selection of parts. Just make sure you double check everything they originally tried to sell me the wrong part

Worst dealership I ve dealt with ! Wish I waited and bought from another place. Bunch of hidden fees and the place is filled with fake managers and salesman. Take your money somewhere else .

Very shady business practices at this place. I bought a motorcycle here. I was told that they would do a full service on the motorcycle, make it safe, and that they would do the service for free (waiving the $299 they apparently over-charge as we had negotiated). They did nothing. And when I called they said "we didn't do it because you didn't pay for it". They offered no remedy, and were wholly unapologetic for LYING.

Their prices are way over industry standard. They lie. Go somewhere else.

I have honstly been here twice and i swear these people are too up tight and are not willing to make a minimal effort to sell there inventory

A lot of bikes but not a large variety. Limited on cruisers. Kind of high priced.

Absolutely the worst place to go for motorcycle
Or atv equipment

Bought an ATV used same day leaked gas was stated bike was checked 3 times come to find out it has bad carburator ...overpriced junk is what they sell

Absolutely no knowledge about any products in the store.