SAGAM SPA Review

Quality products and excellent services. I had a great time: courteous, helpful and attentive staff. Highly recommended !!

Loris Tamisari, official of Sagam Milan
V. Fulvio Testi
It was a long time since I had one
kind and friendly person like him where the customer is really in first place
For myself recommending it to anyone
To turn to him in the choice and purchase of a car from the Volkswagen / Audi group
From Milan Sagam

Avoid this place at all, especially the workshop, where they were already stolen several cars, the next could be yours

Don't go there ... absolutely rude the sellers look at you from head to toe ... I went in overalls because on Saturday I go to the gym ... the seller treated me like a beggar liquidating me in 2 minutes making me notice that the prices of the cars ranged from 30,000 to 70,000 euros ... as if I couldn't afford it because I wasn't dressed like a joke ... well in the end I didn't even consider it and I bought a 60,000 euro Audi in another dealer .. .Sagam change the sellers ... whoever comes to see the Audi has the money even if he comes with the suit ...

What to say ? Fantastic assistance impeccable and very kind staff !! Absolutely excellent!

I waited a bit, but then the seller was kind and thorough in answering the questions.

The reception is always in a state of confusion and can make you lose whole mornings. After half an hour, by appointment, I have no idea when I can make the tire change booked and I am told to "wait for a moment". Slack. Do something.
Super efficient mechanics instead.
But such a reception is unacceptable.

If you own a car to be scrapped, leave it to them too, so that after a few days they will make it disappear

a star is too much !!!! with their audi A1 second series spb 40 tfsi edition one km zero .... apart from the first surprise at the retreat, practically bodywork (roof, hood, front bumper, mirrors and miniskirt profiles to be repainted) they gave me the car in a bad condition !!! obviously I complained immediately but there was total closure and I had to wait 2 months ... in the meantime other problems have come out. window practically all scratched, that window had a sticker with the details of the car, and right mirror with the curb function that sometimes does not work ... I heard that being a zero km there may be some imperfections !!!! mah really to report !!! but the thing that angers me the most and that I was told that the car had the navigator and the connect for 3 years ... honestly I am a little ignorant about the new machines since they have become like mobile phones, I trusted the seller, but at the moment that I understood that I didn't have the ship I immediately made this present and you know the answer which was it ??? if you want give us 800 euros and we activate it !!!! after you took 37 thousand euros you want more money for the ships ??? shame on you!!!! ah I forgot, I also have a smartphone interface to use the car play that gives me problems .. answer ??? it's my phone! pity that I tried with 3 different iPhones !!!! they did not even deign to come against me or anyway make me feel satisfied with the purchase !!! rude sellers to the nth degree !!! only the reception girls are saved !!! I won't buy anything from them anymore !!!

Certified used cars.
Courtesy and availability.

They gave me a repainted audi a7 2015 and I was forced to sell it within seven months and bought the 2019 audi a7 ...

So many people who turn no one to solve the problem an investigator who has to serve many customers and waits of 30/40 minutes the discourage

poor and rude staff think only at the end of the month

Bad service. Late and rude. A bad service and with the warning lights that still signal after a full day in their garage.

after buying my UP at Sagam, I turned to them for the defective bluetooth. they gave me an appointment after three weeks and when I showed up they left me waiting for 45 minutes without even an explanation. same scene when the car is picked up. they also were unable to resolve the device connection problem. Shameful.

Bought Tiguan new gas three years ago. On the way to get home I realize that the air conditioning system is faulty: an acrid, nauseating odor comes out of the vents, if the heating is switched on from some vents, hot air alternates, cold air, constant cold air on the driver's feet and passenger, even with all the vents closed.
I send complaints about complaints, a long ordeal of "guarantee" interventions. They do not solve anything, they try to make me believe that I am crazy and conclude by saying that everything is fine.
I ask that my Tiguan be compared with the car I tried before the purchase (without problems), they tell me that it is no longer available.
I make interventions to MY EXPENSES from the trusted mechanic (so to speak ...), but they are only buffer interventions: the system is a genuine sieve that makes the engine exhaust gases reach the passenger compartment. The climate control system sensors are malfunctioning. The (poor) components of the system are fixed by interlocking without protective tires, so, even with the vents closed, cold air arrives on the feet of the driver and passenger.
When my daughter refuses to get in the car because she gets a sore throat (finally) I decide, after two years of tribulations, to get rid of that terrible object, losing more than half of the purchase price. I also lost the money for unnecessary repairs.
I've lost so much time, so much patience and above all a lot of money.
Stay away as long as you can. Never again SAGAM. Never again VW.

P.S. If you have the money, time and patience that you are advancing, I suggest you dedicate yourself to doing good works and not keeping track of these individuals.

P.S. The scandal of rigged emissions doesn't surprise me at all.

Some time ago I asked for some information on the purchase of an audi a3, the seller who followed me was very rude and quick in liquidating me. Did you get annoyed because I said "the 5-door" instead of sportback !?
Maybe he was not interested in selling the used one or maybe since I did not have a branded dress, he would have thought that I did not have the money to afford an audience ...
Remains of his thought, he will not see me again.
2 stars because I think it is a nice dealership and also the workshop seems well organized

Bad management if you have a company car. They ignore you. I have been waiting for a mirror for 2 weeks

A car showroom of rare excellence both for the beauty and care of the display and for the variety of cars available, new and used.
Quality transmitted in equal measure by the professionalism and kindness of the staff, from the welcome to the most advanced interactions.
In my case above all in the person of Mr. Loris Tamisari of unparalleled courtesy and availability. I picked up a magnificent car yesterday, also made so by the pleasure of interacting with a person of such high professional and human skills. In my uncertainty he knew how to make my real need concrete.
You rely on them and you don't have to do anything but choose the vehicle and pick it up, they think of everything without any limits whatsoever.
As far as I'm concerned, Automobile coincides with via Fulvio Testi 260, SAGAM always.
G.M. dr. Pizio - National Pharmacy Milan

Very competent. I bought an Audi from the seller Mr. Loris Tamisari.
Very professional and technical person with whom I was able to compare myself and make an excellent purchase.
Previously I bought another Audi at the Sesto Autoveicoli dealer but, in my opinion, both in terms of the price-quality ratio and the professionalism-competence organization, we are a cut above. What can I say, from my brief experience I think that in the Milan area the concessionaire is a little higher than the others.

Excellent commercial Stefano Terziari. Recommend to friends.

Today I went in the center of Milan Fulvio texts and after asking for information at the reception, I was told to wait for the technician for an inspection of the problem of my car, I was also told to sit down that would arrive immediately, this at About 14.30, after waiting more than half an hour sitting I was told several times to be patient because it would arrive, I state that I do not like to argue or make a mess, but between a "sit down" and a "immediately arrives the technician" I waited about an hour and a half before being served by another technician, as the other was busy.
Now I honestly do not understand the method of working Audi after sales how it can work this way, because, to sell are all good, then when you need to be treated in this way.
I repeat, I'm not one that makes many stories or complaints, but after losing a whole afternoon I felt compelled to write these lines, and this to make the other Audi users understand that if they are in a hurry then the Milan branch. The Fulvio Testi is not for them. I certainly will never set foot again!

Responding to the seller I say that:
The acceptance that was made at 14.53 will certainly be truthful as after waiting half an hour sitting without news I was leaving from there, (which can testify to the girl who welcomed us at the beginning), so only after came out the first technician, who told me something else, "go to get the car that we see what the problem", perfect, having parked the car outside the dealership, I go out to go and get it, delay About 5 minutes, because obviously I can not fly, I go back and the technician was gone! I wait another minute just to see if it comes, but nothing, I repeat to the girl that I'm going to go and after WAITING MORE THAN 1 HOUR AND HALF, and not 20 minutes as if by magic another technician appears.
So I conclude by saying that we all work in the business, and it is also right to pull the water to its mill, but when you do not know things and a customer complains you have to meet him, period.

Car park not safe ... cars disappear I heard that in the workshop they stole a rs3 from 45 thousand euros .. if it happens to me I set fire to your dealership

Sagam is a point of reference among the Audi dealerships in Milan.
Serious, very prepared, speaking on estimates and delivery times. The reception is super, Marieclare is the best receptionist I have ever known.
Who has Audi is not wrong by contacting Sagam.

Bad experience. Machine zero km, we discover only the signing of the contract that the enrollment is in 2017 instead of 2018 as exposed by advertising. Having noted the error, nobody is worried about apologizing and even worse, having noticed our dissatisfaction we are promised a "gift". Urged and tried several times the consultant we are always told that he can not answer because he is busy and will call us back .. we are still waiting ...

I entered into negotiations for a used car and I must say that the used cars they hold are in excellent condition, I would say impeccable, but in my opinion they are not very willing to negotiate. (2 and a half star rating)

Awful and frustrating experience. After 15min of waiting time I was shown a vehicle which I did not ask for. After another 1h and 30min I was told (translation from italian): "sorry but we don't know where the vehicle you've asked for is". Staff lost track of their own vehicles!. I was there with family waiting all that time. Very unprofessional and unresponsible customer service.

Great professionalism and customer care. Mr Castellana is really among the best sellers I've known. Try to believe

Definitely never going back. Keen to buy the new Golf, I was 20 minutes waiting for a salesman and after they told me at the reception to wait for a sales person who had to come and give me information, he did his business over the phone. I strongly advise against.

Extremely professional and precise staff, I left my A4 due to a problem with the audio system to Mr. Mazzuccato who guaranteed me to restore it within the day and so it was; going to the search and resolution of the fault.
Landmark on Milan

Of the rude at least the person with whom I was probably dealing with a manager

Absolutely to avoid, very unsafe machine park. Tip: if you keep your car, avoid certain places.

From next year 2020 they will no longer have VW concessions and will remain only for Audi. Therefore they have no interest in satisfying and / or reconciling with customers who complain if they have purchased VW, proposing solutions with inflated amounts beyond belief. Sellers are anxious to find out if they have switched to Audi or reallocated and work distractedly and give inaccurate information and then wash their hands in very non-commercial tones.
In 2016, a momentous disappointment followed me even with my wishes for a happy birthday in 2019. Address yourself elsewhere.

I decided to buy a car remotely with all the doubts that this entails and I found courtesy availability and professionalism that prompted me to serenely conclude the purchase.
When I received the car I found it better than it was described to me!
I would have no doubt recommending Sagam to a family member or friend.
Thank you

Nice and smart young guys always smiling!!!
Good job!!!

The Sagam Audi and Volkswagen dealers in Viale Fulvio Testi, Milan are at the top. Ms Veronica Malara is a truly capable, kind, caring person, truly a person discovered soon Sagam in via Fulvio texts

I went to see an Audi used car. Now let's see how it evolves ... The problem is always used versus used

I bought an A4 Avant used first choice plus from Loris Tamisari, very professional and precise recommended

I contacted Mr. Loris Tamisari, about a month ago, not having clear in mind which vehicle to buy.
Talking about it with Loris we gradually deepened my needs and, in the end, the solution that best suited my needs was found.
The entire process took place quickly and transparently and on time.
Loris Tamisari is a valued officer who knows how to manage the customer optimally.

Well organized place with friendly and competent staff.

Very bad experiences, the salesman didn't want to work, he wasn't informed about prices or car models, he made me some obscene quotes, they don't even offer you 1 coffee and they make you wait while you entertain with a smartphone. They gave me 2 old brochures. I only lost my time.

Mine was a superficial knowledge but an excellent organization impression.

Ten minutes wandering around between cars. No one who contacted me. Obviously they already have enough customers and don't worry about acquiring new ones

showroom v.le Liguria. I LOSE ALL THE AFTERNOON ... although I had arranged an appointment for test drive and quote the day before, after trying the car almost two hours to wait for someone to make a quote ... If this is customer service before buying I can only imagine later

Poor care in dirty car delivery and long lead times

It was a very efficient center with the presence of Ciro Palomba, who managed appointments and problems in an excellent way. After 6 months I booked by cutting car + tire change ... When I arrived I was registered only for changing tires. I have to thank Lisa for helping me solve the problem.

Large Audi and Volkswagen dealer in Milan. As far as my experience is concerned, the seller was courteous and also applied good discounts, pity for the chaotic estimate that is made indicating the price of the car and the various accessories without VAT, the discount is applied and then VAT, ipt added and put on the road.

Warm welcome. Punctuality and very competent staff.

I appreciated the high competence and courtesy of Mr.Margiuseppe

It has been at least 10 years and we buy the machines with Mr. Frigerio, very attentive to every detail and already knows our tastes well.
Sagam is our trusted audio dealer.

We were waiting to speak to a salesman, already a little worried because some of them were quietly without a mask or with a mask lowered, even if all the stations are equipped with a plexiglass partition panel. At one point one of the salesmen expresses in a very loud voice a physical appreciation of her colleague at the reception, creating her obvious embarrassment, the chill among the people around and some reproaches from her colleagues. Such a disrespectful and chauvinist attitude (done in complete tranquility in the presence of customers) is unacceptable, and in my opinion it deeply damages the image of the brand. My husband and I walked out immediately and we will definitely never set foot in this place again.

Excellent dealer very available x any speech concerning purchases between new and used ...

I would like to thank Loris Tamisari who proved to be professional and particularly attentive to details during the purchase of my Audi RS6. I probably wouldn't have bought it if it hadn't been for him. Congratulations and thanks to Sagam for the excellent service ..

Customer service a bit slow, but overall good experience

Cars disappear from the workshop and do not compensate the stolen car money
Car disappeared in question Audi rs3 so not a small car

We have now arrived in September.
More than 5 MONTHS have passed, and still TOTAL SILENCE by Sagam. No refund and no communication. ANYTHING!

The Audi Volkswagen myth, after 35 years of loyalty on my part, falls ruinously every day due to the lack of seriousness and professionalism of those who are handling a simple theft case.

The previous one
"I leave it to others to make their assessments.
On 22 March 2019 my Audi RS3 was stolen while it was being repaired inside your premises.
To date (June 2019) the only communication received is the request on your part from the details of the MIA insurance policy because, in your opinion, the accident suffered by me is comparable to a car theft parked on the street.
Personally I am not at all satisfied with the treatment reserved for me. "

Suggestion received from the inhabitants of Asciano ...
Pleasant and pleasant surprise, unique and original tastes
Simplicity and good taste.
Suggested

Car range for service. Excellent assistance and courtesy on reception. Perfect organization.

Excellent service experience. Note of merit to Mr. Marco Cataldo for availability, courtesy and professionalism.

I bought a used car, after seeing the announcement on Autoscout24, through the site I say that I am interested. I am immediately contacted by the Sagam dealership by the seller Loris Tamisari, he immediately proves to be kind and professional, given the impossibility of going to see the car before buying it Mr. Tamisari makes me a detailed video of the car (interior included) we do all online and after 2 weeks I go to collect the car! Congratulations to all the employees who are helpful and kind in asking you if everything is ok! I also noticed respect from the other customers who were at the dealership for a simple service and more.

I went over the weekend during the open door because I was curious about some cars. Shameful that despite being allowed to stay open your employees don't even deign to wear a mask well or comply with regulations.

The seller Loris who followed me for the sale of an A5 convertible proved to be professional and competent.