SAGAM SPA Reviews

I state that I had a problem with the injectors of my car audi a3 1.6 tdi 105 hp in recent days. Staying on the ground in central Italy. Also, during the warranty, I had complained several times about the noise of some and that they were all normal. Back in Milan I went immediately to Sagam complaining about what had happened. Mr. Fabio Germani, Audi service manager, did not hesitate to demonstrate the maximum availability and seriousness in dealing with the problem. I was made a warranty job even though it was no longer in the condition, as the warranty had already expired some time ago. I just have to thank Fabio and Sagam for the promptness and seriousness with which they took care of me.
Thanks for everything.

Dear. If you have the misfortune of having damage to the car, they'll pinch you down to the last possible cent. All this, however, with Audi professionalism.

Very large Audi dealer. I was able to find the entire product range of the brand on display. The staff is kind. Too bad the wait ....

I have been a customer for over 10 years and have always had excellent support and excellent treatment

They devalue the used car in comparison with other dealerships same car purchase, same car given in exchange 2500 less valuation than eurotax. NEVER AGAIN!

Slowness is what reigns in this dealer.
I phoned to make an appointment for the tire change and I managed to have availability only after a month.
After showing up at the indicated time, I waited 1 hour and 45 minutes to check in and 1 hour and 15 to change tires.
I advise you to avoid this dealer for these operations.

Excellent service, professionalism of the highest level ...
Ability to find the right machine according to needs,
with the certainty and punctuality of delivery times!
With the experience and professionalism of Loris Tamisari I found exactly what I was looking for!

Gorgeous !!! Go there and you will not regret it !!! Find everything and at spectacular prices !!!

3 calls and 20 Min of waiting to answer the phone, once arrived at the dealership 40 Min waiting to speak with a seller at the end I desist to tell me that I will be recalled after 3 hours nothing. If this is the service that is offered better to avoid

If I could give 0 I would have already done it. I am still waiting for a call from their salesman to formulate a quote for the purchase of a car. We note that today is Thursday, so I doubt that they are so taken, despite this I have not yet received any feedback. Excellent presentation, I will definitely go to other dealers.

Even if you don't buy it is worth looking at the latest models. Professional and very courteous staff

So maybe we got to the point after almost 4 years expire in December I think the problems of the acc., The control unit and the monitor of the radio have been solved, with the replacement of all three pieces the thing that recriminate to the Sagam is that there has put too much time but it is said better late than never and however it is always better to extend the warranty, I did not put the fourth star just for the time taken, now I'm almost happy thumb up for the Sagam.

Excellent products and prepared and very nice staff

Thanks to Luca Busnelli for the professionalism and punctuality in following the sale step by step until the delivery took place yesterday. Despite the amount of work in 7 working days they managed to deliver the vehicle to me. Highly recommended !!!

Really very satisfied, we bought cars at Sagam in viale Fulvio Testi in Milan, all thanks to the seller Tamisari Loris, able to fully satisfy our every need. Great service and courtesy. Thanks for everything

I have already purchased four cars from SAGAM over the years consecutively and each time I have found professionalism, availability and an inexpensive treatment. I can only affirm the absolute value of this historic dealership.

Excellent dealership all very available starting from the ladies of the reception

What about a new experience every time have the 4 circles that are a power but have human contact that goes beyond

Horrendous! All employees treat you in the pretentious magnera! The worst dealer I've ever been to. Customer care at level 0! Treated by dogs even before we entered. Despite that we have the 70000 car.
The clothing of one of the unacceptable sellers seems to have come to the disco and not to work.

As for the used one, contact Eleonora. Beautiful and prepared!

The technical assistance of the Audi Service is impeccable. I have been carrying my AudiA4 for maintenance vouchers for two years and I have always found competent, efficient and helpful staff. Keep it up Sagam!

Appointment for a seat problem that no longer opens (rear) the night before send me a message with written appear at 10.00.
Arriving at 9.40 am hoping to leave the car early. At 10.45 am I go away disconsolate after having lost half a morning just to leave the car! 1 hour wait and it was not my turn! Leave the car in three minutes in a workshop !! get down!

I came with an appointment for a quote for a car! The salesman was not in the office, he did not warn and after 15 minutes of waiting I was advised that he would arrive perhaps in half an hour! Thanks Audi great service. Thanks for pushing me to stay with BMW every time

Support staff never available. Callback service is fake I'm sorry for such a house.

Bad service
From a week that I have the car in assistance for a sudden breakdown to the same .. calling the workshop is always busy I left my contact in the hope of being contacted but this nn never happened

Go elsewhere

last night I went to Sagam in Viale Fulvio Testi and I noticed an ignorance and rudeness on the part of the 3 salesmen sitting on their desks that will lead me to never enter that car showroom again, I explain the situation:
by 18.50 before the show closed (19.00) because I wanted to have concrete news about the Golf GTD I want to buy; I enter and none of the 3 "sellers" (euphemism ..) welcomes me and does not even look away from their PC screen at least for education, I did not expect the red carpet but at least to be received as a customer.
I wait two minutes standing in front of these sellers but nothing, yet I do not seem to be invisible, so perplexed I go towards a Golf on display there, I return in front of the sellers and NO NODS from these characters ... ....
Another gentleman enters asking if he could look at a car displayed there at the entrance and one of these subjects nods yes, without adding anything else .....
I walk to another Golf and there I notice a gentleman sitting at the desk under the SERVICE billboard, he nods to me, I ask how I should behave "because the vendors have not considered me" and this gentleman explains to me that the Miss at the reception is not there and the sellers don't get up because it works like this there ..
so I reply amazed "ah, this is how it works here ??", he replies in the affirmative that it is late and maybe come back tomorrow, so I say goodbye, I turn my heels and leave, passing over in front of the "salesmen" who seem automatons engaged in such important matters .. no interest!
NOW, I am a freelancer, for me the work has no timetables and I do not expect an employee to think with the head of an entrepreneur, but I imagine that an intelligent person has a minimum of ability to understand situations and a salesman knows how to interact with people,
the much more serious thing, however, is the MALEDUCATION and in that hall it was maximum.
Ultimately, I will never set foot at SAGAM again and will turn to other VolkWagen dealers to buy my car.

I bought you a used car and at the time of collection they delivered it to me as new. I recommend this dealership because it provides a professional service and the seller Tamisari Loris is available for any need and information as well as a person with experience and great professionalism.

After-sales service and spare parts: Courteous and professional

I found the structure very well organized and trained and courteous staff. A special thanks to Fabrizio Margiuseppe for his courtesy, helpfulness and professionalism: these are the people who make a positive difference in companies. Thank you

I must say that reading the negative reviews on Sagam, I was pushed to another Audi dealer, which to tell the truth I did not make a good impression, I decided to contact Sagam and the seller that was assigned to me is a competent person capable to instantly understand the needs of the customer (Passerini) in a few minutes I purchased the car and recommended the seller to more people who found themselves equally well.

I call for apps to view golf 8 and Audi A2A a3 Almost annoyed answer: we don't have them! In Milan! What are dealers for? Bah

Company expert in getting cars stolen from their buildings and incompetence in their responsibilities to follow the case.

Very professional, self
As per description,
Excellent. Top dealer.

I feel satisfied, for having found the machine to my liking, thanks to the great structure of Sagam and to the competence and professionalism of Mr. Loris Tamisari, who followed us from the beginning of the negotiation, advising us as best as possible until the car was delivered on time.

Paid car in advance before delivery, waiting for information that does not arrive on the vehicle .... It was a mistake to buy here

Definetely a good experience within the Customer Service. Everytime I had to deal with them I discovered pro-active professional people who are willing to help. I got in touch with Salvatore and Emanuela in different circumstances and they have been always kind providing detailed information and good support. Thanks!

Professional but it takes a long time plus in-person visits to book interventions and carry them out

Sagam is synonymous with safety, reliability, very friendly and efficient staff.

Very good service from the sales folks of new cars. Not the best but still good the second hand. Large but not huge exposition.

I bought a 1 year old vw Polo GTI with about 5k km assets in July, the seller Tamisari Loris was very professional and helpful, unlike those who prepare the cars for delivery, the car was delivered to me unclean properly and with a receipt inside the rear seats, so I give 3 stars instead of 5.

Friendliness and professionalism are their business card.

I was here because of a small problem with my car, which was quickly resolved. Thank you.

Excellent service from Mr. Loris on purchase of the Audi A4

Easily accessible to the north of Milan.
Now also with a large outdoor display of used and selected cars.
Fabio

I went for spare parts. I have not found any O.R. but the person who followed me was very kind.

Surely a dealership worthy of the only flaw should choose better the vendors, unfortunately I did not find myself with my bad enough and above all I found the surprise not even 2 months after it was not even there anymore, therefore the one we talked about here didn't it was no longer possible to implement it as I was later told by the dealership staff

Tuesday 13 February I went for a quote, the vendors seemed they were not doing anything, I asked the receptionist if it was possible to speak with one of them, one of them saw me and told him to tell me to come back tomorrow, the next day I went to Mercedes, the sellers welcomed me with open arms and did everything to satisfy my requests and I bought a crazy car on the same day !!

The buying experience of my Audi A3 was really good and fast, despite the Covid. Mr. Loris Tamisari has always proved to be extremely helpful in answering all my questions, being the first time I bought a used vehicle, and very competent.
I also recommend this dealership for the large fleet of quality cars available on site.

Waiting times never seen, booked a tire change and they wait 45 minutes to give the replacement car and let you receive it from the acceptance. The Pegeout in comparison is NASA

I purchased a used car at the Sagam in Viale Fulvio Testi; I congratulate the seller, Mr. Loris Tamisari, for the professionalism shown to me.

All very kind and efficient, accurate and conscientious work.
Perfect.

I went with a dear friend a few years ago. He wanted to buy a golf when he said that as a car to collect he had a volvo v40 with not even 30 thousand km, they replied that they withdrew it for no more than a thousand euros because their sales policy only concerns their fleet of their companies. Put the premises so we left without concluding anything and my friend with a great piss.

what about 2 times a year (tire change and cutting) is now a revival comment this painful Audi service center. It PENOSO and mediocre. On Saturday, after having set a month before an appointment to change tires (my tires in the workshop), communicate to me that they were wrong to buy new tires, so to apologize for the inconvenience (because the risk of peck a fine) Monday they would grant me a few minutes to change tires. Monday we asked permission to work while waiting for their call, but since you have the education of an English LORD, have decided not to call me. So Monday nothing. Tuesday I called to get info and magical switchboard after having put down 4 times and after talking with INTELIGENTISSIME assistants (forgive me, you put an auto responder ... and save at least it provides answers intelligenti..e perhaps with a hint of enthusiasm more than what appears to the call center of a morgue .... "dear" ok stress but you are unemployed it broken out in the sun stones) have assured me that I would be called back. We Wednesday ... et voila ... I write ... But I say ... are full of negative reviews ... and nobody does anything? Bah...

Great service, I really appreciated the precision and attention to the customer!

I was at your dealership this afternoon around 6.00 pm to ask for information about a purchase. The very welcoming girls, unfortunately I can't say the same for Mr. Loris (as he said to call himself at the presentation stage).
I was directed to an A3 or A4 audio. Unfortunately, perhaps my clothes made the "salesman" think that I was not there to buy but only to waste time (who for the rest does not go in a jacket and tie to buy a car ?!). The "salesman" has placed himself rudely towards me. I was forced to leave. And it was better this way, given the professionalism and hospitality that the customer reserves. I have always believed that Audi was a top 360 car manufacturer. Before choosing your employees remember, you put your face, you are the intermediary between the product and the customer!

Better to look elsewhere. A friend's A3 has also disappeared.

Courteous and precise.all impeccable. It is the third machine I take from them. The workshop service is also excellent. Withdrawn Saturday

I can only say everything ok, I absolutely respect the covid 19 distance rules

I bought a q2 last year in the Milan viale Zara dealership, with cars to be scrapped with the stamp expired a few days, and therefore still payable within the following month. They promised me that they would pay the stamp. After a year, however, I came back unpaid. When asked for explanations, they promised me a voucher of the same amount to be used on the first coupon. This unfulfilled promise too .. normally kind to the sale, as bad in customer management. Forget it or have everything written down or record what they tell you during the sale. They have lost a customer and received bad publicity. I will choose another dealership.

Top of the top! I served myself years ago and the quality is always at the top! Courteous professional and nice what more could you want?

In a difficult moment they managed to understand the situation and meet me with the expense of the car

I want to report the professionalism and attention to the customer by the spare parts office in viale Fulvio texts in Sagam.
I have purchased the original Audi and Volkswagen spare parts from them for over 5 years.
Customer care is shown already at the first contact when choosing the required accessory; punctuality in ordering it if not available in stock; upon delivery several times it happened to me that the staff in charge spent not a few minutes explaining and showing me how the purchased accessory worked.
Finally, customer care does not end with the sale! A few months ago my Audi roof box spontaneously broke one of the two internal arms, limiting its opening and impairing its functionality, unfortunately the official 2-year warranty had just expired; not being repairable, thanks to the intercession of Sagam (and in particular of the Service Manager Audi Sigre Fabio Germani) Audi Italy replaced the roof box with a new one.
The customer care of a dealership like Sagam makes the Audi brand great and makes customers satisfied.
I highly recommend always buying original spare parts.
Thanks Sagam and thanks Audi Italia

Paolo Boselli

Very large W dealer, helpful staff and good prices on used cars.

Unkind and very careless staff. Sales and consultancy service to say the least embarrassing with long waiting times and staff who are not concerned with the fact that appointments are not respected. If you are looking for Audi or VW I recommend the Sesto Autoveicoli dealership just 5 minutes away.

Beautiful car, but uneconomical. Entered I got the uncomfortable impression but not the location as a result of sellers. Only precise impression.

I was lucky enough to meet Massimo Castellana, a kind, courteous and helpful person.
I think it is a rarity that a seller, after you have bought the car and go to collect it, gives you a bouquet of flowers.
Compliments.
Thanks Massimo.

They have not yet completed the renovation .... we present ourselves for open doors the machines had not yet been opened .. 10 hours .... they open them but they are so close that you can't even open the doors to climb ... .disappointment

Bad second experience. I wanted to give it a second chance but there is no way. The first time for a "small" coupon therefore only oil and liquid change over 500.00 Euro. The second time with a three-cylinder car that entered at 14.00 alone I had to wait half an hour before someone deigned to listen to me then, after leaving the car for a day they changed the ignition coil to the modest figure of 489.01 Euro even knowing that a reel for the Polo of my series costs max. 150.00 Euros. Personally I have a Porsche and I must say that spare parts and coupons are much cheaper. To conclude the Polo, after 50 thousand kilometers it has already had to change the distribution chain with chain tensioner in addition to the water pump and this coil. Fortunately I decided to have a Swiss VW dealership replace the chain and chain tensioner otherwise I would have had to sell the car to pay for the repair to the Milanese dealership. So they will never see me here again and I will also send a report to Mathias Mueller whom I am fortunate to know because of the organization of Porsche events.

Pleasant spaces. Somewhat rough sellers but all in all available. Higher than average prices ...

Friendliness, friendliness and professionalism, good Loris

Obligatory stop for those who want to buy a car, huge exhibition spaces suitable for all budgets.
I was fully satisfied with the welcome and courtesy I received immediately. We perceive a high level of professionalism of the whole team. Reliability and transparency are elements that distinguish them compared to others, even and above all in after-sales assistance.
It is rare nowadays to find such people in this sector, where they can place unconditional trust. Thanks for everything next time!

I recently brought the car to the coupon.
Bad service: non-coupled cooling alternator, spare wheel screw out of place, worn oil cap, (replaced only after complaint), delay in delivery (expected more than an hour) without having been notified, car returned more dirty when I brought. Very bad quality / price ratio. I expected more professionalism.

I went to the Sagam dealership in Viale F. Texts for a quote on the Audi A1 without an appointment, from the welcome to the sales staff, all polite and helpful. I will definitely be back!