I want to report the professionalism and attention...

I want to report the professionalism and attention to the customer by the spare parts office in viale Fulvio texts in Sagam.
I have purchased the original Audi and Volkswagen spare parts from them for over 5 years.
Customer care is shown already at the first contact when choosing the required accessory; punctuality in ordering it if not available in stock; upon delivery several times it happened to me that the staff in charge spent not a few minutes explaining and showing me how the purchased accessory worked.
Finally, customer care does not end with the sale! A few months ago my Audi roof box spontaneously broke one of the two internal arms, limiting its opening and impairing its functionality, unfortunately the official 2-year warranty had just expired; not being repairable, thanks to the intercession of Sagam (and in particular of the Service Manager Audi Sigre Fabio Germani) Audi Italy replaced the roof box with a new one.
The customer care of a dealership like Sagam makes the Audi brand great and makes customers satisfied.
I highly recommend always buying original spare parts.
Thanks Sagam and thanks Audi Italia

Paolo Boselli