The technicians that handled the installation were efficient, clean, and very friendly. They showed us the entire system before they left and made sure we were comfortable with everything before they left. We even received a call from them a couple of days later to confirm everything was working as desired and ask if we had any questions.
Safeguard Security is by far the absolute best. They all treat you with respect. They understand if mistakes are made they don't just fire someone unless whatever incident that happened warrants the company to separate from employee. They have an open door for employees. Everyone works with everyone just like a team. No other company compares to Safeguard.
Before Safeguard Security was purchased by AAA Smart Home the quality of service and customer response was top-notch. I loved it. But since the buyout, calling customer service on the phone has been frustrating, with on-hold times ranging from 10-30 minutes.
This place is horrible. Firstly, my installation on my second home was not good, one of the pieces fell off and that signaled the police, earning me a $50 dollar false alarm fee for a mistake this place made. They also said I could leave my dog out because he wouldn't rigger the motion sensors, being under 50lbs (he was about 12lbs). That was a lie. Got another false alarm fee for that one, this time $100. Then they were taken over by AAA, unbeknownst to me, and it all goes down hill form there. Customer service, online usage, everything. I called to cancel three times, each time that said everything was set to be cancelled on the 19th of December. Now, on the 2nd of the next month, they're saying they have nothing on record for a cancellation, and I will be charged again. Oh, and now they just hung up on me while they were supposedly cancelling my account. Save yourself the trouble, get something smarter and cheaper that actually does it's job and gives you control of your account.
Safeguard security took everything one step above expectations. They arrived early, explained everything in great detail, and most importantly left me feeling secure. With the type of advanced products they offer, I was sure to be taken back by the overall costs. Not one penny over what was discussed initially.
I had the pleasure of dealing directly with a gentlemen by the name of Josh I would highly recommend both Josh and Safeguard Security for your at home security needs.
We have the leak detection system. It has been a nightmare since day one. The product is faulty, we weren't given full information about what is covered by this product, and the customer service is horrendous. Dozens of false alarms, then when a leak happens, the device didn't trigger resulting in extensive damage to our bathroom. I would not recommend this product or company to anyone. I would also give this 0 stars, if possible.
UPDATE: This is still not resolved. Supposedly, they are working on a solution to this problem. We have not heard anything except "working on it. we will be back to you". We have had two false alarms today. The supposed refund is nowhere to be seen.
We just had an Alarm system installed bySafeguard and could not be happier. Everyone from the people on the phone to our service tech (Zach) were incredibly friendly, professional and helpful. They were knowledgeable about all products and set up and did not pressure us to buy anything we didn't need. Zach took his time making sure we were comfortable operating our system and let us know where to go if we had any other questions. We would highly recommend Safeguard security.
This place has descended into below average customer service. As in, way below average. They are hard to reach, they accept payments and then don't post them to your account, they make it ridiculously hard to cancel your service and they don't seem to care about any of these things. I was a loyal customer for years; they have not been loyal to me. There are much better alternatives.
I am so happy with safeguard ! The installation process was so easy and I had all my questions answered. The staff was knowledgeable and so kind. This was a stress-free great, decision. I m so glad I went with safeguard!
I have been a Safeguard Security customer since 2004. The company was always top notch in customer service probably because it was locally owned and operated. Since it was acquired by AAA there has been a marked decline in customer service. Unfortunately I m stuck with them since I don t want the big expense of having completely new equipment installed by another company. However, If I was looking for a new home security system and did not have an existing one I would definitely shop somewhere else.
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