claudette barton

Review of Safeguard security & communica...

We have the leak detection system. It has been a ...

We have the leak detection system. It has been a nightmare since day one. The product is faulty, we weren't given full information about what is covered by this product, and the customer service is horrendous. Dozens of false alarms, then when a leak happens, the device didn't trigger resulting in extensive damage to our bathroom. I would not recommend this product or company to anyone. I would also give this 0 stars, if possible.

UPDATE: This is still not resolved. Supposedly, they are working on a solution to this problem. We have not heard anything except "working on it. we will be back to you". We have had two false alarms today. The supposed refund is nowhere to be seen.