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K
3 years ago

Don't subscribe to the Arcis membership unless you...

Don't subscribe to the Arcis membership unless you have no intentions of cancelling it. I have been in on over 5 separate occasions attempting to cancel it yet at the first of every month I'm still enrolled. Completely ridiculous.

D
3 years ago

I had my daughter-in-law's baby shower there today...

I had my daughter-in-law's baby shower there today. We had the brunch. Everyone raved about the food, the atmosphere, and the wonderful service we received! I highly recommend Ruffled Feathers for your event! You will be very pleased!! I will definitely plan my next big event there!

R
3 years ago

This course is a special place. Between the undu...

This course is a special place. Between the undulated fairways to the Pete Dye greens this is a true gem. There is so much hidden danger areas on this course that it will leave you mentally drained. The superintendent does a masterful job of carrying on the legendary brilliance that went into this design.

C
3 years ago

My husband and I got married at Ruffled Feathers t...

My husband and I got married at Ruffled Feathers this past June. We were beyond grateful and happy with our decision in having our wedding at Ruffled Feathers. Kathy was absolutely amazing to work with. She listened to our needs and allowed us to have the wedding of our dreams. The entire staff, including the event manager and servers were wonderful. My family and friends had nothing but positive things to say about the venue, service, food, and staff. My husband and I could not imagine getting married anywhere else than Ruffled Feathers. I highly recommend this beautiful club. The food was delicious and the price was perfect for our budget!!! I would choose Ruffled Feathers!

D
3 years ago

There are so many wonderful things to say about Ru...

There are so many wonderful things to say about Ruffled Feathers, I truly don't know where to start. Our first meeting was with Kathy, and she was very nice and very thorough! She helped us with pricing and scheduling so we could get the best date available. Jaclyn was SO helpful! I sent MANY emails and had a lot of questions... often; and a lot of requests to help make our big day perfect. Let me tell you, Jaclyn is a champion at what she does. I wish I knew how perfect she would make everything, I wouldn't have stressed out so much before hand. So to all brides wondering if Ruffled Feathers is right for them, YES, yes it is! It was BEAUTIFUL, the chandeliers were gorgeous in the pictures. The grounds were spectacularly taken care of & look like a magical place in our pictures. The food was VERY good! Not one complaint from anyone! I am beyond thrilled with how wonderful everything turned out. My expectations were met and then some! I will forever recommend Ruffled Feather to others for any event. We are looking forward to playing our round of golf soon, the grounds were truly lovely!

A
3 years ago

Came here for a wedding reception this past weeken...

Came here for a wedding reception this past weekend and I have to say it is a gorgeous place to hold a wedding reception. The wait staff/bar tenders were amazing and deserve mad respect for putting up with this huge party late into the night. 10/10 would go to another reception at this venue.

T
3 years ago

Writing an honest review for future brides:

Writing an honest review for future brides:
Pros
- Food was tasty
- Servers and bartenders were friendly and funny
- Venue is recently updated and neutrally decorated so you can customize it to your vision

Unfortunately I cannot give the venue more than 2 stars due to the following cons:

- For some reason, the wedding coordinator made multiple promises the venue didn t keep. She said there was an event scheduled til 2PM that would be cleaned up by 3, and that she would close off the bar area for our first look around 2:45. Our contract also stated that there would be no other events scheduled at the same time as our wedding. None of these things ended up being true.

A lot of strangers were intruding on our first personal moments before our wedding when we got to the venue around 2:45 with our photographer and videographer. That wedding shower was still hanging around and not cleared out. The bar area wasn t closed off and patrons sat at the bar as we were trying to capture our first look. There was also 2 tables of 6 people each doing their wedding tastings in the bar area. The excitement from the wedding party caused strangers to follow us around the venue as we tried to take pictures and capture moments without random people in our photos/video.

Also, there was a birthday party downstairs at the same time as our wedding. Those guests also wandered around and were peeking in on our event. In addition to feeling intruded on and lied to, someone stole $100 from my mom s purse in the bridal suite, which is located above the staircase that led down to the birthday party

- During pre-ceremony photos, a staff member literally started vacuuming right outside the train of my dress and directly in the frame of the photo. Our photographer calmly asked her to stop and come back in a few minutes, to which the girl very rudely said, No, and kept vacuuming. We left and continued pictures elsewhere. I was appalled.

- Tricky wording in contract. We paid to rent the space for 6hrs plus a fee for getting married at the gazebo. Due to bad weather, our ceremony was moved inside where our reception was also held. The venue wouldn t waive the fee for the gazebo, so we paid to rent same space twice.

Again, all this is on the event management and not the servers/bartenders who were fantastic. The end-to-end experience was grossly underwhelming. They should make brides feel special. Most of us are only doing this once in our lives. Our florist got married there and tried to warn me about how the venue handled her wedding earlier in the year, but I d already signed the contract.

L
3 years ago

Service is the name of the game which is why I lov...

Service is the name of the game which is why I love this course Challenging, lots of rolling hills, well-maintained.

When I came to play with my golf league, they could not do enough for us we received first class service as they were all so friendly, attentive and helpful! And, even when we came to play on our own, they were super nice. I love that they provided water and ice in the coolers on the carts and on the course (nice touch) plus had a lovely bathroom on the course!

*Vern Ecker, the Golf Operations Manager, and his staff are excellent! He is a true professional who ensures your visit is top-notch and that everyone on his team is warm and welcoming. It really makes a difference! He is all about service and is very generous In taking care of the golfers guaranteeing a great time had by all! The starter and ranger plus staff all around the course were very friendly, respectful and attentive, as well

I also appreciated their driving range being off the grass (though I would recommend a sign indicating how far each flag is from the tee boxes) and was grateful for the water cooler.

They also have a very nice clubhouse. Food is decent in the restaurant. Though I m not sure about banquet food, both times I was there, all private rooms were packed! It s a very popular destination for special events.

The main improvement can be around communication as it relates to the phone system. When customers call the main number (like I did today when I left a club on a hole behind me during play and was trying to reach the pro shop staff to have them check because there was a competition behind us so turning back would have been problematic) the receptionist just kept putting me on hold immediately without finding out what i needed (4x!) so that was super annoying. She should at least ask the nature of your call because she could ve just transferred me to the pro shop immediately. The good news is the Ranger did find our clubs and reached me before I actually turned around. Yea!

There are issues also when calling the pro shop.
One day I called five times and they just kept
putting the phone on the desk when they re looking for Vern or even to check on something. It was bizarre. They would leave you holding for 10 minutes while they re talking to other customers and they did it repeatedly . They need to be more mindful of a customers time and availability I had to go to work and I had to keep calling back because the guy just kept putting the phone on the desk and never came back to the phone I think they should have a better communication system and also staff should be able to either find Vern more quickly or be able make a decision without Vern always needing to weigh in.
Or, even just take a message and get it to Vern immediately or give more immediate access to him when he is working. (Give Vern a vm box too). Those are suggestions for improvement regarding the customer experience *prior to* arriving at the course.

However, once you are at RF, it s a
5-Star experience! They take very good care of you and ensure you feel like a valued customer. Kudos to ruffled feathers! I ll most definitely be back!

R
3 years ago

First time playing this course. I thought the gro...

First time playing this course. I thought the grounds and layout were fantastic. Very challenging. A bit of a disappointment was the drainage. It was cartpath only and most of the bunkers were full of water - to the point that I was losing balls in them. I would love to go back when it dries up a bit. The Clubhouse was very nice also.

c
3 years ago

I own a flower shop in the area, and delivered flo...

I own a flower shop in the area, and delivered flowers for a bridal shower this morning. The venue is absolutely gorgeous and very elegant!
However, your event coordinator needs more training, or you need a new person in that position . Everything that could be wrong was wrong. Things that were in the contract were not provided until asked for several times. As a florist, I was particularly appalled by the hydrangea vases that are provided for each table. The flowers had obviously been used for many other events this weekend, and were half dead . That could be because there was so little water in the vases! I understand being cost effective but that was unacceptable. We asked for a few extra vases for flowers we brought, and they were brought out filthy dirty. We asked to have them cleaned. They disappeared, and when we asked, AGAIN, they were brought back out dirty, just as they had been! And all of this from a very unfriendly person who made no apologies for anything. At least try and be pleasant in your position as a representative of the venue! In summary, I will say again that the venue is beautiful, but I believe that your coordinator definitely left a bad impression on MANY people this morning!

s
3 years ago

I recently shot a wedding here. The staff were all...

I recently shot a wedding here. The staff were all friendly and helpful and there was plenty of space for the 250 + guests that came for the ceremony/reception. The DJ they hired was also phenomenal I don't know if he was a regular there but he definitely catered to the families cultural preferences but also played a fair amount of modern music as well. The food was decent nothing negative or positive to point out. All in all it was a good wedding and I would more than likely come back here to play golf in the summertime.

D
3 years ago

Pretty nice golf course, but there are plenty of n...

Pretty nice golf course, but there are plenty of nice courses in the area. My foursome has been together for over 35 years and we are golf crazy.
We play fast, take care of the course and are more than considerate to others.

Proshop personnel were pleasant when we plaid on Aug 2. The starter, was rude, obnoxious, condescending, unhelpful, nowhere to be found until we were waiting by the first tee for some time and other than that, a complete fool. Total lack of class and personality and completely put out. At my age, and it's getting up there, I cannot accept being treated with anything less than some semblence of respect. You get the same from me. He could not have spoiled the day more if he tried. Stay out of his yard to be sure.

Had the other members of my foresome not wanted to play so badly, and as I was breaking in a new putter with birdies built in, I would have walked away from the course rather than be abused in this manner. This sad moron represents the course and unless he is married to the owner's daughter, he does the employees and the facility a serious disservice. Had he been in my employ, he would not be any more. I paid what for this and travelled an hour to be abused? I'm a paying customer. I've never treated my cusomers in such a manner.

Ruffled Feathers is a big NO GO until they take responsbiity for the repugnant and irritable starter on this day. We can spend our greens fees and lunch tab at any number of more courteous courses. Where the customer is welcome. This is not the case at Ruffled Feathers.

T
3 years ago

It's a decent course but not worth $90 no GPS no y...

It's a decent course but not worth $90 no GPS no yardage markers on the course either should have one or the other preferably both no water no concession stands on the course cart girl was nowhere to be found

J
3 years ago

It's been 20+ years since I last played RF. The Pe...

It's been 20+ years since I last played RF. The Pete Dye greens are still true and challenging. But, the course is tired and in need of maintenance. Like many courses this year, it may be a Covid-19 consequence.

R
3 years ago

Great people and great buildings. The only negati...

Great people and great buildings. The only negatives for me are the course was over played and lacked any visual aids for distance. Also in good old Chicago fashion the cart paths were as bad as any Chicago road. All and all definitely worth the visit.

W
3 years ago

It was a great place for a bridal shower. The food...

It was a great place for a bridal shower. The food was awesome. The chef making omelettes was great . There was more than enough to drink of all types of drinks. It was a very beautiful place and easy to get to. Everyone enjoyed it.

K
3 years ago

Course is just in okay condition. Fairways are ni...

Course is just in okay condition. Fairways are nice, tees for most part are nice, but greens leave a lot to be desired ton of ball marks and just inconsistent. Layout is only reason for 2 stars some great golf holes.

Pace of play was a joke teed off as 2 some at 250 and barely got in 18 holes before sunset (745) and we had 2 groups in front of us quit because it was so slow. Not one ranger out on course.

Group in front of us for last 5 holes was a bunch of young 20 year olds who clearly had no business being on the course . Few holes their carts were just feet from the green.

I m new to Chicago and had read that this course was one of the top public tracks but I likely won t be back

L
3 years ago

Great food! Nice venue!

Great food! Nice venue!
Service could be a little better with filling food trays and cleaning off the dirty dishes.

R
3 years ago

Nice

Ruffled Feathers Golf Club

Ruffled Feathers Golf Club

4.3