3 years ago
Service is the name of the game which is why I lov...
Service is the name of the game which is why I love this course Challenging, lots of rolling hills, well-maintained.
When I came to play with my golf league, they could not do enough for us we received first class service as they were all so friendly, attentive and helpful! And, even when we came to play on our own, they were super nice. I love that they provided water and ice in the coolers on the carts and on the course (nice touch) plus had a lovely bathroom on the course!
*Vern Ecker, the Golf Operations Manager, and his staff are excellent! He is a true professional who ensures your visit is top-notch and that everyone on his team is warm and welcoming. It really makes a difference! He is all about service and is very generous In taking care of the golfers guaranteeing a great time had by all! The starter and ranger plus staff all around the course were very friendly, respectful and attentive, as well
I also appreciated their driving range being off the grass (though I would recommend a sign indicating how far each flag is from the tee boxes) and was grateful for the water cooler.
They also have a very nice clubhouse. Food is decent in the restaurant. Though I m not sure about banquet food, both times I was there, all private rooms were packed! It s a very popular destination for special events.
The main improvement can be around communication as it relates to the phone system. When customers call the main number (like I did today when I left a club on a hole behind me during play and was trying to reach the pro shop staff to have them check because there was a competition behind us so turning back would have been problematic) the receptionist just kept putting me on hold immediately without finding out what i needed (4x!) so that was super annoying. She should at least ask the nature of your call because she could ve just transferred me to the pro shop immediately. The good news is the Ranger did find our clubs and reached me before I actually turned around. Yea!
There are issues also when calling the pro shop.
One day I called five times and they just kept
putting the phone on the desk when they re looking for Vern or even to check on something. It was bizarre. They would leave you holding for 10 minutes while they re talking to other customers and they did it repeatedly . They need to be more mindful of a customers time and availability I had to go to work and I had to keep calling back because the guy just kept putting the phone on the desk and never came back to the phone I think they should have a better communication system and also staff should be able to either find Vern more quickly or be able make a decision without Vern always needing to weigh in.
Or, even just take a message and get it to Vern immediately or give more immediate access to him when he is working. (Give Vern a vm box too). Those are suggestions for improvement regarding the customer experience *prior to* arriving at the course.
However, once you are at RF, it s a
5-Star experience! They take very good care of you and ensure you feel like a valued customer. Kudos to ruffled feathers! I ll most definitely be back!