Royal care center, nursing home Reviews

It's a shame that I have to write a review such as this. The good thing about it is I'm writing this as a patient and not a visitor/outsider. I've been here since December 1st got to spend an entire week and weekend and today being Tuesday of the following week allows me to write something both in depth and shamefully truthful. This facility and the reviews regarding them are very true the staff here is very uncommitted to their tasks at hand the communication between the shifts are horrible and honestly nobody has any idea what's going on with the patients for some reason even though orders are directed. I myself after having been here full week had to call the front desk twice because I have been pushing the call button for over an hour and asked to speak to the director of nursing to come down and speak to me because nobody was answering my call. Unfortunately I am currently paralyzed so I cannot just get up and go find somebody I am limited to the button at the edge of my bed to call someone for assistance which in general wants the button is pushed takes anywhere from 35 to 55 minutes just to get somebody to assist you, and God forbid if your soiled meaning having had a BM which in my case I cannot feel but I've been asked several times by the staff do I just want to stay like that because it's only a little bit and I've also been told can't you just wait because we're about to serve the food right now. I have had other health and safety issues with this facility as well such as being given incorrect medications. Thank God I'm coherent enough to ask what they're trying to give me even though they're waking me out of a dead sleep, and also having one of the staff members inserting a thermometer in my mouth without putting a sleeve on it, me not noticing until the metal actually went inside my mouth this I did bring to the attention of the director of nursing which in turn I was told that they would have a meeting about it who knows if they did.
This weekend on Friday night and Saturday night at the 11:00pm shift both nights around 11:30 p.m. you can smell cigarette smoke permeating the air and coming from the hallway.
Also since I am currently paralyzed from the chest down there is a sign over my bed that specifically States I must be turned every two hours this in order to avoid bed sores, the staff on whichever shift completely ignores this I'm usually left on my back all day I've only had a couple of nurses or CNAs or whichever they may have been be diligent in turning me unfortunately their rotations don't allow them to continuously be assigned to my room.
all I can say is being here is not some place you want to be, the care seriously Lacks, and realistically if you value your loved one do not send them here I for one am working on my way out of here and hopefully that happens soon. As I've said I am not an outsider I am currently a patient here so everything that I've said and written here is my own personal experience since arriving on December 1st.
I don't have much space to write everything out but that is something I will be detailing in a phone call to the ombudsman facility to overview this location.
And just an FYI to everybody you can Google on budsman and you can file a complaint against any facility like this with them.
Sincerely,
Room-6-Bed-3

The staff was just lovely, polite, caring, and helpful. The food was great. The breakfast quiche was soft and flakey, beautifully done, it reminded me of my Mother s. Thank you for that.
I was attended to when needed, felt cared for with respect. To Will, Abel and my nurses thank you for your help in my healing process. Much love and gratitude to you all, I will never forget any of you.
Thank you so much.
Lisa Tully
1/18/20

Another recent resident is receiving treatment for that same sort of fungal rash. Does this need to be reported to the Health Department???

Sadly this facility is staffed with multiple horrible individuals. Not only did I hear and witness on several accounts blatant disregard for humanity and neglect, I personally had to attend to the needs of my loved one for the care that was supposed to be being provided. There was no effort or accountability for simple task to be attended. We had to request for medical attention such as medication and even ice packs to be maintained for after surgery care. There is complete lack of attentiveness to the needs at hand, sheets to be changed, basic towels were given yet no assistance for bathing was attempted or offered. The was a huge puddle of water on the restroom floor that caused me to slip and fall. Staff was seen sleeping on the clock while facing computers at main hall desk. Staff were verbally aggressive and threatening using words like your luck I even... and STFU. I will say not all staff may be this way but most staff including the resident DR are aware these behaviors. and oh yeah I almost forgot to mention several times the press button was turned off by staff members so they did not have to be bothered on multiple residence this seems to be a common practice if you read in the reviews I fear for my loved ones best interest please do yourself a favor and never sent anyone you care about here just to be safe. Definitely if possible I recommend negative stars.

My grandfather's $, ID, & keys, went missing soon as they moved him to another room and he's been there for quite a while staff still have not done a thing about it not to mention his breathing treatment as well as physical therapy seem to almost be non-existent.

I wish I could give them a minus five stars. My love one got some kind of weird fungus rash and was put in isolation. Last night she fell out of bed and her emergency call button had been unplugged and she had to yell for help. She was rushed to the ER this morning , and we discovered the staff stole her purse. Don't send anyone there.