RONA inc. Reviews

A good place to find almost everything in hardware. The good old man in the plumbing department is excellent!

20 people in line to pay, with the line starting to go around the store, and 1 cashier open only out of the 6 available. Typical of a Saturday afternoon after all.

Finally a rona who gives service !! Not like the cellars of Longueuil

Super service. I was not looking for anything but I was asked if I needed help by 3 clerks in 20 minutes!

The shop is slightly smaller, but you can still find most of the tools, hardware and building materials you need

Worst experience of my life, the employees are not available to answer questions and they do not know their products. Also once I went there to buy 2x4s and they didn't have any! A Rona that has no 2x4 ... it is good that one. From now on I try to avoid this Rona as much as possible.

Department store but few gazebo on display. The prices are competitive but difficult to find a clerk to be served.

Choice very varied, reasonable price, good customer service.

Probably the Rona with the worst separation I've seen in my life

The materials lady really broke her head to find an answer to my request. Super service

I had an excellent service from Lysane. Following a purchase from rona Boucherville, I phoned to have a surplus piece that I wanted to buy and which was not available at rona. Lysane did a follow up "search on the internet" she reminded me the next day to give me an address where I could get it. This may seem normal But nowadays Not all merchants have good customer service. Bravo!

Easy to find everything I need and I can always count on advice of I need it.

Rona department store. Good choice of products available.

Excelent restaurant and service by eating portuguese chickens / excellent restaurant para comer pollo estilo portuges.

Since Rona was sold, we no longer have the same service. You have to run after the clerks to get help.

By mid-afternoon seems to be running out of employees to answer customers' questions.

It's not the biggest Rona but we still find the essentials;)

No customer service, 1 case opened yesterday and totally ineffective. Test on the Garden Center side ... box not open ...

Again I find myself in front of an empty display. This time there is no 2x4 8 feet of treated wood. A real shame that a RONA is out of stock for 2x4. Employees always blame the owner who waits too long to place orders. The worst RONA I have ever seen.

Unkind stalwart (rough service), driveways closed for an indefinite period and poorly maintained inventory. I will certainly not go back to this Rona immediately.

A big zero for distance measurements. Employees without training, left to their own devices, miserable and ineffective facilities. Avoid at all costs.

I purchased a product online two weeks ago. My credit card was charged the same day, although the product was not shipped. First, I find this practice more than questionable.

Obviously, when I ordered the item, it was listed as "available", of course. However, four days later I received an email stating that my order had been canceled due to out of stock. Strange to say the least ...

Since then, I have tried in vain to be reimbursed. Following the sending of an email to recover my due, that is to say the amount collected illegally, I received a response after almost 10 days. I was told in this message that "The refund can generally take 2 to 7 working days" and that consequently "it (the order) could not therefore be ordered". The deadline of 7 working days had already passed.

I am still awaiting my refund and I consider this to be a serious ethical problem.

Update
After several emails, I finally got my money back.

Marc de la plomberie, formerly a plumber, offers unparalleled service, he quickly understands the explanations of a client who does not know anything about plumbing. he will help you find your products and give the necessary explanations in a language the customer understands

Very simple service both at the lumber yard and at the cash register. The cashier did not wash the counter unlike other stores. Most of the planks were either cracked or damaged in some way. However, the employees all wore a mask.

Wanted roller blinds. Cut to size. But no blade in cutting machine. So no blinds from this location bought

Supermarkets so I suggest whenever a supermarkets place plan a wait if you have any questions otherwise I always find what I cannot find elsewhere and with the covid situation I will add be patient and preventive

Second time I drive there because the online store shows some items that I need, to find ultimatelly that the website is not updated. Avoid

It's exactly what I expect from a Rona store. The greeter was simply delightful though! Superb lady with a great positive attitude. Sadly they had very little halloween inventory and only 1 bbq for charcoal which was over 1k.

If you have (and have the taste) to read all the labels of the products you are looking for you are in the right place. Indeed there is no clerk to answer your questions

Excellent service, with a smile!
Wide choice of products.

this rona made me want to die so much that the salesman stank of the face and the cashier with.

Knowledgeable & helpful staff. Needed ethernet cable and made the best choice. Went to another department to get a ?... shovel stick with a mini snow blower at the end of it thingy? The guy knew everything about them. Great place to go if you don't want to Google everything you're interested in.

Phew !!! Sorry to bother you. No service from the materials department. Vive Canac

Lack of use on the floor and after 3 times asking whoever arrives for the lights can not answer us lack of knowledge ......

Good qualified, friendly staff, everything you need to renovate you place, very rarely crowded

I was well served by the person who took care of me and they had the product that wanted

Very good service with a smile and more help to bring my bag of soil to the auto wow

Wide variety of products and good service from the employees on the floor.

Long line ups and staff not so helpful or friendly!

Good service, friendly staff and it's not because I work for Rona.

Sorry but if I could have put 0 star I would have done. Service of M ****. TO AVOID. Do not ask for any advice.

Pleasant, courteous service I quickly found the desired product which was out of stock in other banners

Don't have all your needs for Reno or tools, however they can provide the basic hardware stuff !!

came in for electrical goods. didnt have half the things I needed. ended up going to reno depot boucherville.
this place is good for average goods. but more like an oversized small rona store....
dont expect to find our rona entrepot/home depot/reno depot goods here

Excellent service. Very little waiting and when he was busy with the previous client, the advisor informed me that he had seen me: no need to follow him to be sure of being served. Few people at the checkout and the young employee was courteous and smiling.

Bad service damn I needed clarification at the pool so ask a service person after 7 min
I went to the garden and there I just wanted to have someone to load 2 60-liter pockets of potting soil in my vehicle I ask the young man who put them on my cart he says no time but that the cashier is going to send for a nobody not to worry about me. after 10 min I see the same boy pass and I finally cry it is you who will end up helping me by laughing but he says no that soon someone will arrive. then I am still waiting. everything this time there young girl at the cashier who has to call sees me waiting but does not call back so far. then I get angry and with pain and misery tries to put the first and succeeds but the second not capable. nice retired gentleman and his wife who passed by who help me. With my swollen fingers and my sick back a chance that there are good Samaritans. And all this time I had put $ 5 of tip in my pocket to give to the person who would have helped me. Ben d'la marde Rona.

Very bad service and lack of professionals to review

10 minutes to pay good service in the plumbing section

Excellent cutting service and excellent support. Sound advice

I always find what I'm looking for at a good price. The employees are nice and experienced, I get the best advice to do my projects well.

Thanks to Ruby for your excellent service and your wonderful smile this morning ....

Very large, very clean with very dedicated staff where you can find everything for construction and renovation

Good service but there are customers who steal a basket