Rock Prairie Behavioral Health Reviews

I was going through a rough time about a year ago and needed help. I went to Rock Prairie hopeless and out of options. My husband had just retired from the Military and forgot to update our insurance, so I was not covered at that time. Luckily I had some savings & was able to pay the cost until my insurance was reinstated, which was two days later. Since then my insurance paid what I had already paid plus some but they refuse to reimburse me! $2800 is what they owe me and on March 5 2020 it will be a year! This place is awful and totally took advantage of me! Please do what s right and reimburse the money owed to me!

Nancy Ott

This place is not what i expected.i went today with my son just looking for an evaluation he is on the Aspberger spectrum (autism) unfortunately his insurance recomend me this place .no no the nurse treats us like delinquent s they make me feel so bad THANK God we just left without the assessment because i was very uncomfortable there......PLEASE dont take your family THERE what a disappointing place

*Adjusted after family member had second visit and had a good experience on the geriatric ward. Thank you!*

I have genuinely tried to be understanding in my dealings with this place while my mother was there for some psych med adjustments, but I experienced a consistent lack of communication from the doctor and nurse on unit 400, who on one occasion was rude and offered excuses when possessions were missing and medication changes were not communication OR consented to. My mother s medication was altered at least three times, without consent or explanation; they also tried to give her a heavy anti-psychotic when she has no history of manic or psychotic episodes. They revoked her anxiety medication that she has been on for years without providing a replacement, and also without communicating to her or her caretaker as to why. After discontinuing three of her medications, four days in they realized they had her medication list wrong, and suddenly they began providing her different medications. I called twice to speak to her doctor (who is off-site only) and was promised a return call, which never came, and I never made contact with the doctor at all for explanations on the medication chaos. It was clear the patient to staff ratio was unfair and detrimental to the quality of patient care. The staff at the front was wonderful and friendly although definitely stressed at times. This place is rough! Definitely cannot recommend to anyone I know.

It s been a few years since I ve been here but i do want to express my concerns at the time. When i went to check in i was put in a tiny locked room for about 5-6 hours. It felt like forever and i couldn t have my phone or watch tv. I get there may be more pressing matters, just would have been nice to have some form of entertainment. They did bring me food so that was nice. When i was there, one of the technicians would FaceTime her boyfriend and I m pretty sure our faces were shown at some point. I m pretty sure that is a violation of some sort. I hope she s not working there anymore. Some technicians seemed to really care and i appreciate them. I didn t like that the psychiatrist i saw was barely there in person and one time just FaceTime him while he was on a bus or train. Also it was very in and out. I went into a room with about 4 people all staring at me asking about how I m doing. Felt rushed and it was intimidating. I m grateful that i was able to have a safe place while in a dark place but i probably wouldn t come back.

staff was warm and accommodating. therapists and psychiatrists were skilled and attentive. it s hard if you re an adult, but i found healing here.

My name is Tammy B. And I've been to RPBH twice. Both times, I have been extremely satisfied with my care, not only from Dr. Torres, but the nurse staff is helpful and caring and there because they want to help others. I will admit there should be a quicker system to receive your medications, especially in the evening, but it is what it is. I also want to give kudos to the technicians, they have a lot to deal with and are patient and friendly and as flexible as they can be without breaking any rules. I am extremely grateful for both inpatient and outpatient services. I've been gone since March 2018 when I completed my aftercare and am still doing very well. Thanks again, Behavior Hospital

This place helped me find my myself, I didn't have a bad experience except for the night staff can be a little loud. I would highly recommend anyone to come here for help especially college students, they have professional staff and good food. Rock Prairie Behavioral Health thank you for helping me with my problems and teaching me how to cope with them. Glad they built this place it's close and convenient for people who live close by besides going out of town. This is a great place to get help for the problems you are going through in life.

The jury is still out for me but I'm concerned after reading these reviews and canned responses. My wife was taken there yesterday. My initial impression was not favorable, especially when I tried to call her after she had been there a few hours. The phone receptionist was very unhelpful and uninterested: "she's not on my list". When I asked her to dig a little deeper, she found her record, but I was deemed "rude". My impression is that it's not a warm and friendly place. Perhaps it's not intended to be...

Giving it only 1 star because 0 isn t an option. I was seen at Rock Prairie in December and was less than impressed with my experience. I only saw an actual doctor ONE time at my 5 day stay. I did not see a therapist the ENTIRE time I was there. The nursing staff not once made me feel safe or well taken care of. The ONLY reason I stayed as long as I did was because of the help of the techs. They made my stay somewhat bearable. The admitting process is an absolute joke. You sit in a freezing cold room alone for hours to be deemed worthy of admission. The facility was absolutely FILTHY. I wasn t sent home a work note in my release paper work and have been calling for WEEKS just to receive a flipping work note! If you are considering this facility, just don t. If you are considering sending a loved one to this facility DO NOT. I am absolutely disgusted with the entire facility.

I was there for 9 days and the staff did they best they could for the nost part... The doc though James Dranadits or somthing like that idl how to spell his name I hardly heard him speak to me the whole time I was there.... Ive been off my meds sense oct and really needed the help. My aunt, father and sister all have bipolar disorders and I was trying to tell him that..... Here we are almost 2 week's later and im right back where I was if not worse...... Thanks Doc IM STILL MANIC