How does the Cleveland Clinic use this company for collections. Basic website. You cannot pay online, despite the fact it tells you ON the bill you can. It is 2015....get up to par. Cleveland Clinic should be using a company that at least seems legit.
I have a bill that has a balance apparently 11.50 from Cleveland clinic. I have paid twice... because they keep sending. Now I am sent to this company? When you call number on site for bills or on the bill NO ONE ANSWERS. stop harassing me. they got their $11.
I got cancer and all they want to do is get money out of me
I got 2 letters in the mail with a total of what I supposedly owed. No breakdown, just what they think I should owe. I really haven't had any interaction with these people yet other than reading these bills and reviews and already concluded I don't like them lmao so I'm giving 1 star bc I can't give less. I'm not going to waste my time calling. If I'm in true collections then it really doesn't matter if I wait and then settle out for less than half of what these crooks are saying I owe. I love this game, I've gotten good at it. Cheers m8
My god they are the most horrible company. They lied and said I met with them when I never did to stifle an interview. That s fine, be racist on your on time in the comfort of your home
Very rude, if I get one more call, I will be filing harassment charges.
This criminal organization called me said they represent the state of Ohio and that I owe them $71,393 for sales taxes from my tiny business back in 2000 . (My usual taxes collected was about $20 or so a month I was just a kid ) I know I paid all my taxes correctly and on time
The only data they gave me was a list of Ohio sales tax accounts (none of which are mine)
They are harassing me , I do not owe them anything I paid all my bills and none of the accounts they show as proof are even mine
They are trying to steal from me.
This is theft, they are low life criminals and should be in prison
I m trying to find the owners of this criminal organization so I can visit them personally and explain that they need to stop their criminal harassment
I've been with this company for a year now and I love the job I do and my co-workers, like a family!
Absolutely love working for this company! Owner and his wife are awesome and always doing nice things for everyone. The managers and supervisors are very understanding and always willing to help. Your work definitely gets acknowledged here and they make you feel appreciated. I can honestly say I've never had a job that I love, until I got this job!
I've been working here for almost a year now. The company is great, the owner and his wife are awesome. They make sure we have everything we need. It's like an extended part of my family.
Nice, courteous and most of all very patient in helping me understand the nature of their working relationship with the Cleveland Clinic. They answered all my question completely and thoroughly to my satisfaction and never seemed rude or condescending in the least.
I have a debt through these guys. I have had no problems until today. They double billed me for the month. I had the funds so I wasn't worried about that but I didn't want it to keep happening. So I called and the lady was very apologetic that's why they got a 3 out of 5. But someone there set it up to bill me twice a month and said I verified it which I did not. The lady on the phone fixed everything and again apologized for the mix up. She's the only reason I didn't close the account. She assured me it won't happen again.
They have called me TWICE A DAY for the last 5 weekdays. I finally talk to someone, nothing but rude. They continue to call me I will be pressing harassment charges.
These guys are just not right. I have been working with them and paying off debts that I owned since last year. Account 3044784, 47534812, 18132517 all paid off. I started paying on 4112746 in January and paid on 2/2/20 of this month and NOW they put that one on my credit report? If I had KNOWN they were going to do that I would not have applied for a CC transfer so I could get a lower rate. I am at 28% on my cc and it was going to be lowered to 18% and because of this 1 thing being added the bank will not do it now. That was their words and said if I get it off I can re apply in 6 months. So basically I am screwed at this higher rate for 6 MONTHS because of this. Why would you do this to someone who is working with you and paying??
UPDATE: Oh this gets better and this is what I sent.
I would like to know whom to send the recorded phone call I made on 3/2/20 of my conversation with Amber Anderson, it was a 7 minute and 8 second call. It was concerning a 147.00 bill I had been paying on for the past couple of months. She stated it was an accident and that it had already been put in to be taken off and that I should wait 2 weeks before seeing that done. I went on to check and now it has changed to 2,276. I reached out to the Attorney general and I was told to ask you for a debt validation request for proof this dept is mine. I know the one I am paying on the 147.00 one is. The others I have not checked into and I was told I didn't have to that you guys can provide me with that info in writing. After reading your reviews a red flag went up and another one when I am paying on a bill and then it goes to the credit beuro.THEN when your associate says you are taking the one off and then you put more on?? Something fishy is going on here. I don't need transcripts of any calls as I record my own and will be glad to send them all to you. I have already paid off 3 bills I knew were mine and was working on this one and now all this happens.
I love how the only 5 star reviews are from their employees. The rest are 1 star reviews. Bunch of crooks. I agreed to pay each month but found out they tacked on 2 accounts that were not mine. Plus not what I agreed to. Very dishonest company. I'm calling the better business bureau. Also going public with this scam company. If I had not called I would have paid for accounts that were not mine. They didn't even appoligise
These people are annoying, I payed my balance off 3 times and they keep calling saying saying there is a new balance and I was not even treated at Cleveland Clinic - Fishy. Called Cleveland Clinic and Revenue Group and compared dates I was treated and nothing matched. I blocked all numbers from these people. Beware they also call at inconvenient times.
First of all there 5 star reviews are from employees to make them look better. This company is terrible. They harrassed me over the phone while I was in the grocery store. I told them I was busy and he wouldn't stop harrassing me. Even when I told him he was harassing me he didn't deny it. I requested the manager like 20 times and he refused. I hope you have a compliance specialist that listens to these calls. This company needs some retraining. I have tried to call back numerous times to speak to a manager but my calls aren't being answered.
Rude, Rude, Rude. I am a Sprint IP Relay User and have transcripts of each call I make as I need a communication assistant. The operator even comments on how rude the agents are. Whats worse is that when payments are made, they don't communicate with the hospital and post it to your account. They don't follow through with what they say they will do, like send monthly payment plan bills, and refuse to help you if they are not the designated person who is handling your account. TRG just doesn't want to hear anything so why bother calling them? And yet they will call and harass from several different phone numbers. I just blocked them. I also called and complained to the Supervisor of the Financial Office of the hospital who was more receptive and apologetic for the RG's total mess up of handling my account. She emailed them and advocated for me, and set things straight. She also advised me what to do next as far as contacting them and being firm and insisting to speak to a supervisor, not taking no for an answer. So, it for any reason you wind up with this collection body, take these reviews seriously. Tell them you are recording the call, get people's names, and know you have the right to not be harassed.
They have been calling but I don't know why. I live in south carolina and have never been to the Cleveland clinic. I also have not used credit cards in 10 years , since my divorce. So no clue. If they left some reference to what its about on my voice mail I might call back. Oh well.. Merry Christmas
I owed 12 thousand dollars on a hospital bill and these guys were more than accommodating in satisfying this obligation. Nobody likes paying a bill, but if you owe it, pay it!
I don't owe money to anyone, this company keeps calling me, today I received a letter stating that I owed the Cleveland Clinic thousands of dollars and I can pay them. Really? if Iowed them money wouldn't they have called me first?
Calling me leave message ask me to call back didn't tell ask why? and reason why calling me ,
Keep getting calls where they hang up when I say hello. I get calls 3-5 times a week. I finally called back and was told there is no do not call list until I offered my attorneys information. Then was promised it would be taken care of. I recently filled bankruptcy so I know for a fact I have 0 debt.
So, i had a balance to Dominion that i had no idea until the Revenue Group popped up on my credit report. Ok, stuff happens...i paid it. So first off, they OVERCHARGED ME. Told me i had to call Dominion for the overage funds of $60. Ok. I call Dominion. They have yet to give the funds to Dominion MONTHS later. It is paid in full on my credit report. So it is still showimg an existing balance with Dominion!! Ghetto establishment for sure. I WILL HAVE THIS RESOLVED.
In today's world with all the robocalls and telemarketing bs, I find myself annoyed as hell by any calls where people don't want to give information about their intentions, who they are, where they are, what they want. Got a call from this place, and of course, ambiguity. Asking personal questions expecting answers. Ya, right, not gunna happen. Nice thing about this particular call though, I have a physical address of where they are. Go ahead, call me again...
I called because I needed information to make a payment.. So rude. They treated me like garbage because I didn't have the money to pay off my hospital bill. Zero customer service.. Even though I was TRYING to pay..
Absolute criminals, and unprofessioinal. My first call, my called yelled to someone in the background "WHERES MY $600 B****" I was disgusted. They give out no information to separate them from any spam callers. I cant wait until they go out of business. Its no surprise that all of the 5 star reviews are just padding from the shady employees. What a joke and scam
Called 4 times leaving no messages. I called them. A person allegedly named Drew Brown said my name and asked for my birthday. I refused. He stated 'Well then you'll receive something in the mail" and the call was ended. Probable scam.
This place is horrible! Note to companies that hire them to collect your debt DON'T! My account was given to them when i called to make arrangements they told me no they can't do payment arrangements that I could pay half and half or they could try and get a settlement. I responded I can't do that and they need to honor me making payment arrangements which he replied"Says Who?" This is not a way for you to receive any money from someone. So companies will never receive money if they deny money
This place is an absolute joke along with incompetent employees that ll say anything to try and take your money. Had knee surgery almost a year ago and they re calling me 5times a day to try and pry money out of me that I already have applied towards a payment plan directly through the hospital.
Terrible company. Bunch of crooks. Keep calling you non-stop with no-way to unsubscribe. Once you get someone on the phone they are really rude. Hopefully they ll be out of business soon.
I had a credit balance and they refused to admit to THEIR mistake. Asked for a letter admitting to their mistake and I got a lawyer letter making it sound like I had paid their bill rather then admitting fault . All I wanted was a letter , no money just a sorry we screwed up.
Kimberly, was very helpful unfortunately, the lawyer Brin Dodez wouldn't authorize the letter or return phone calls. Guess he is to important to talk to people when they screw up Covered his corporate ass rather then do the right thing. . As far as I am concerned the guy is why people think of lawyers the way they do. I'm being nice
You would think a class act like the Cleveland Clinic would use a better place to collect.
I enjoy my job very much so. The atmosphere. The supervisors. The coworkers. Its a very relaxing laid back place as long as you do your job. The appreciation I get from my supervisors is probably the best thing to me.
I have been with company since 2015 and I love it! I love the people i work with and appreciate I can work on other projects to expand my work experience and better myself. This is a great place to work!
They sent me a collection letter for a company I never did business with. When I called them, the lady was very unfriendly, didn't really know what she was talking about. They are as crooked as the companies they tried to collect for.
Dan Nero was extremely rude! Called at 6p.m. and treated me with nothing other than disrespect! Next time, try hiring someone with a few manners!
This is a great place to work full of great people!
Heavy handed collections for the Cleveland clinic. The clinic starts a new account for each medical bill and even though you are paying on the total they ship the oldest part over to these jackboots so you can be harassed. Medicare for All (one payer) will stop this legalized thuggery and make the Clinic live on a reasonable return for services rendered.
They are very rude and threatening just because I would not give my birthday.
My fiancee has been working at the Revenue Group for quite some time now, and there's been a few times where the work environment has not been friendly, nor helpful in the situation brought to their attention. I felt, after hearing that there are recurrences, that maybe I should become more involved for my fiancee. I call several times to speak with Human Resources, only to get voice mails, so after I leave my message of concern I decided to go in person to see what can be done. I spoke with the director of the center where my fiancee works and was told, "I promise that I will make the situation better for you because I understand where you're coming from. I would've done the same thing." After a couple of days, my fiancee is sick and calls in. Michelle Scott, Human Resource, of the Revenue Group calls and asks if, "...everything is alright.", this coming after the director and/or Human Resources tells my fiancee, "If your fiance comes here again, that's grounds for immediate termination. I'm sure you don't want your personal life to halt your advancement in our company?" My concern was that my fiancee was being verbally harassed within the first two (2) months of employment and people have been terminated for physical altercations, so when a man yells at my fiancee, I'm in the unknown if the director and/or Human Resources will be able to stop him, if he became irate and physical. All in all, if an employer is willing to terminate an employee because of a personal interference for the well being of their loved one, surely that is not the business that I'd like to do business with. My next stop with this story is any local stations willing to understand my story as for this is a very much so inappropriate and unethical way to do business and show the lack of dignity for their employees. Especially being that they'll look at this scenario to be "minor".
These people call and call but never listen. Try to collect bills that are not owed for services never rendered. If the Cleveland Clinic could learn to code services properly they would not need to resort to this type of harassment really a very sad commentary on the sad state of Clinic business side, Doctors and staff know what the problems but shrug when asked what can be done about it
Crooked company that does nothing but harass, employees are rude and nasty. You would think a company as notable as the Cleveland Clinic Foundation would want to be represented in a better manner than the Revenue group. I don't use and have never authorized treatment of any nature with the Cleveland Clinic. I have been reserving harassing phone call after phone call from the Revenue Group for months though, even after I filled a complaint with the BBB against them and the Cleveland Clinic. The Clinic was quick to look into and fix the billing problem, but I still get calls from the Revenue Group.
Only received a total of 3 calls, each one done after I asked them to try again in a few weeks when I had more money. They told me the break down of my debt and said I could pay it back in chunks if I needed to since it would all be put toward the total. I think the processing fee is a little unfair, considering if I were actually ABLE to pay it online or by mail with no processing fee why would the phone calls THEY MAKE charge me a processing fee? Anyway, overall not satisfied, but I'm not upset with the way they handled the situation
Been with company for over 7 years amazing company to work for
Trying to do the right thing and they were not helpful at all. Would not return phone calls. They are working for the creditor yet could not obtain any further information that was requested. Would not give any stars, but needed one to post this.
I have worked here for a quite some time now, nothing but a great experience and work enviroment. I have no complaints, management is phenomenal. I see myself working here for a very long time!
Absolutely ludicrous!!!!! A man from Revenue Group called and asked if he was speaking to the parent of my daughter. I said yes, this is her mother, who is this? He said he was with Revenue Group (but did NOT give a name) and followed with, I need you to verify your daughter's birthday for security purposes. I asked what it was about and he replied with I can't tell you anything until you verify that your her parent. I said I'm not giving information out about my CHILD unless I know who you are and what this is about. Then, with EXTREME rudeness and an attitude he said fine then, we'll just proceed another way, spouted off my address and hung up on me. Since that time the same number has called with no one on the line when I amswer. Absolutely ridiculous. If you people want to get somewhere then learn to have some damn manners. I'll be going straight to Cleveland Clinic instead of dealing with these jerks!
Updates: Spoke to another woman eventually, and SHE was able to remove our # and 'close it out' because our account WAS Closed. (Thanks, Lady!)
Somewhat concerned that the Cleveland Clinic chooses to utilize these guys. We pay our bills through insurance, but CCF has a mis-managed Billing department and ends up sending bills here early for some reason...
In any event, they call you, don't leave a message, and if you talk to them they ask you questions right away... My wife said 'Please verify who you are' - and their response is 'We'll mark your call as a refusal to talk to anyone' - which is weird because isn't their eventual goal to get money?
So they do business as Revenue Group, but caller ID says something else so they come off as shady right form the get go. Then they sometimes say 'Everything is good with your account' after you talk to them... Why the heck did YOU CALL ME then!?!
I understand Debt Collection is a rough business, but it saddens me that a hospital like Cleveland Clinic would associate themselves with scum.
Called for a Direct TV bill. Direct Tv and I had a parting of ways. I had to return equipment and I kept the must sign for postal service receipt because it was $700 worth of equipment. Now this company is calling telling me that I need to act, provide and prove. I told them I am sorry Direct TV sold you a false debt.
My situation with what I owed was way screwed up. After getting out of the Navy I couldn't find a job and I owed everyone. They contacted me on a debt I had, and then worked with me to find a way to get all of my debt under control.
I cannot understand the negative comments about this company.
Well I guess I can if you are trying to dodge your financial responsibilities and don't like your creditors demanding what they are owed.
When I made my payment with a debit card I was transferred to someone who was going to verify payment. He read me the last 4 digits of my card, which were incorrect. I then corrected him and he said "well the payment went through".
I asked him to repeat the card number that he read so that I could correct it and be done with this "collection".
He then said "well the payment went through"
I asked again.. "well what card number did you just read because I want to make sure.
He says "I don't know what I read"
Are you serious???? What kind of company is this.
So of course I asked "You don't know what you just read????"
And then he says "have a nice day ma'am" and HANGS UP!
Are you kidding me!! After I just made my payment in full, this is the "customer service" that I get?
RIDICULOUS and I really hope they are a legit company for the sake of my identity.
revenuegroup.com