I called customer service to see how I could pay extra online on my mortgage because it won't let me. Customer service tells me I could do it through
them and be charged $11. I told her several times what I wanted to do and just couldn't get through to her all she gave me was incorrect answers.. Would never call customer service ever again...
Both the loan officer , Stephen Sasso, and support staff were professional, courteous and knowledgeable. We were guided through the process and all our questions and concerns were addressed in a timely manner. Reliance helped us find the right product for our circumstances and everything was well organized which helped the process go as smoothly as possible.
I was looking for information regarding refinance options for my house. I was connected with Pooja. She helped outline all of my options and took the time to ensure I understood all components of the loan options, associated fees, timelines along with the pros and cons with each. She was professional, patient, thorough, and very detail oriented. At no time did I feel pressure to do something I didn t want to do and she asked relevant questions to help guide me to the right loan options for me. I am confident that if you work directly with her as your loan officer, she will not disappoint !
I got a call from Steven Sasso from Reliance First Capital and I m really glad I gave him a chance. I found Steve to be kind and very knowledgeable. He explained the entire process to me and put my mind at ease. He was able to answer all of my questions and made a daunting process much simpler than I thought it would be, not to mention he saved me a lot of money. What a great guy!!
Reliance First Capital gave me a loan to refinance my house. The administrators of this LLC had the wisdom to hire and retain smart and caring people. They treated me like I was someone important even though my wife and I are seniors and have very modest incomes. We really must be their worst clients because all three credit reporting agencies showed negative things that were resolved up to decades ago. I was encouraged by them to file disputes, which I did, and our credit ratings went from the mid-500s to the low 700s and in time those numbers will improve once the agencies see that we don't have the debts they say we do. For example, one of them said I had a student loan. I don't. I paid it off over a decade ago. Another agency confused me with my son who has my name and the same agency confused my wife with my daughter-in-law who has the same name as my wife. I'm writing this on Sept. 17, 2021 and just last week I was notified that we got the loan. The refinance saves us $652 a month. We started the process in June 2021. No matter what your financial situation is, if you are considering a mortgage loan, Reliance will not stop trying to get you that loan. I am a veteran. To get a VA guaranteed loan the lending company has to know the VA's rules. Of course, Reliance issues loans to everyone, not just vets, but not having me deal with the VA process was refreshing.
Reliance First Capital and my mortgage analyst truly went above and beyond explaining the whole process of refinance for me. As a disabled person I was nervous about dealing with anyone as people tend to talk to much and not listen to what my needs were. Stephen presented me with options that other lenders did not. He was very patient and took his time with us and did not rush the process like other quick lenders. He went though my credit with me at no additional cost and showed me what was hurting my credit scores and got me a better loan. He was always available for any questions I had thorough out the whole process. He asked the right questions on not only getting what I wanted but putting me in a much better financial situation for long term goals. He showed me multiple ways to save money one was term savings. Reliance First Capital makes its easy to upload documents through their secure portal link through text messages rather than scanning and faxing. I will make sure if I ever need future assistance to use Reliance First Capital and would refer them to my friends and family.
I was looking for reputable mortgage company to refinance my home. I was bombarded with calls. When Amanda Carlson called, I pick up. Not sure why but it was the right move. We chatted a bit and I shared my needs. I felt she was genuine, honest and professional. She is very knowledgeable, offered options and really assisted me in making the best decision for my situation! Amanda was very attentive, responsive and explained every step of the process. I was not worried or concerned. She was available to assist and support me through the 6-8 week process. Yes! Quick and no surprises! I highly recommend Amanda I. Carlson and Reliance First Capital!
Pay attention to the 1 star reviews. I told them up front I was talking to another company for a refi. "No problem! We just want to show you what we have." Wouldn't give me rates without sending paperwork - where their website says you do NOT have to give paperwork until disclosures are signed.
Went thru presentation. Thomas pushed an interest rate about .5% higher than advertised rates, and pushed for immediate agreement on the loan. "Excited, great opportunity, great credit, plenty of equity, we can push this thru in 2 weeks. Just give us the ok and we'll get started""
I said I wanted to wait to hear what the other company had to offer - the next day, not a long wait.
"But what can they offer that we aren't? We have people lined up waiting for this kind of program! Why would you consider the other company"
Um, because I want to see what they have to offer before I decide?
"In that case, we have to decline your loan"
Yes, they declined my loan because I didn't immediately agree to their proffered terms, without hearing other offers.
Makes you wonder why they were in such a rush, doesn't it?
Received a call from Andrea on a Friday late afternoon. Could not give me any rate details until she had my social and a bunch of other financial details. She was supposed to call me back by Saturday noon but never heard from her again. It gets better..... received a letter from her, Reliance suggesting that I did not want to proceed with the loan application. ARE YOU KIDDING! No information, no return calls. Letter included a credit report. Does not look like it is mine. Stay away. I can't get my time spent back but you can save yours.
My husband and I had the great fortune to have, Chrisanna Harris as our mortgage specialist when we refinanced a year ago! She spent so much time with us before, during and after the refinance was completed, and was always professional, friendly and knowledgeable! She went above and beyond to explain all aspects to of what the refinance would entail and always showed such patience and respect for us and our individual needs! She is such a warm and lovely person and exemplifies excellence and professionalism! We highly recommend, Chrisanna and Reliance First Capital and our family will most definitely contact her in the future if we have any mortgage/refinancing needs!
reliancefirstcapital.com
