3 years ago
New passage 4/5
New passage 4/5
Definitely, the service is very variable. This time nothing to say.
Second pass 1/5
New visit to this establishment, as planned 7 months ago.
Nothing to see.
A reception overwhelmed by two customers for two receptionists, we can do better.
We had to repeatedly request a room corresponding to our reservation, and we were very, very poorly received.
Reception at the SPA deplorable, not to say pathetic for the standing.
We were able to observe throughout our stay that the staff as well as the visitors, circulated in city shoes without protection yet available at the entrance. Thank you for the hygiene of the SPA: /.
Children under 16 are not accepted at the SPA (HAMMAM, SAUNA), for the pool I think it's 12 years old. The staff of the establishment does not enforce the rules of access to the SPA, the place quickly becomes very noisy, not to mention the swimming pool. No rest and relaxation is possible.
The jacuzzi jets do not all work, too bad.
The changing rooms are dirty during peak periods. An example of a towel full of blood among the women lying on the bench, the indelicacy of the customers plays a big role.
The facials and massages are fine, nothing more. Still no bathrobe available in large size.
The housekeeping is impeccable, and the housekeeping staff are very pleasant and helpful.
The breakfast service is very good, and the buffet generous.
The delta between our first visit and the second is enormous. We put 1, because the disappointment is there, and the standing must not allow these differences. The lack of friendliness of the hotel and spa receptionists is just unacceptable.
Part of the clientele does not correspond to the setting either, there is a lack of good manners.
First pass 5/5
Very pleasant and chic setting, in a secluded place nestled in the hollow of trees.
Warm and professional welcome.
The room is simple and pleasant, with the decoration of the moment.
The keeping of the room throughout the stay is impeccable. A very comprehensive service.
The hotel offers a pleasant spa with a variety of equipment. (Large swimming pool, jacuzzi, large sauna and large hammam, ice showers etc ...)
We regret the lack of space on the terrace for sunny days, because currently is not sized for the hotel (very quickly saturated)
We also regret the frequentation of part of the clientele (do not know how to behave and ignore the rules of life in society).
For treatments, massages are invigorating and effective provided by beauticians with impeccable service.
The establishment has an affordable starred restaurant and a bistro that doesn't have to be ashamed next door, when it comes to taste. The bistro service is friendly but messy: a lot of forgetting.
There are cycling and hiking trails. Near the hotel there is a stable with the possibility of horse riding.
This hotel is to be frequented as often as possible and we will return with pleasure.