Salesperson and vehicle were great. Finance deal was a bummer. Dealership owes me a check and have yet to send it to me over three weeks later. Came to this dealership after buying a Lexus next door. The Lexus and Toyota dealership personnel and experience is as different as night and day.
Always willing to help make process quick and painless. I don't have time to sit around waiting on info and paperwork. Bought 2 vehicles over the past 2 1/2 years and each one was super fast and never spent more than 1-2 hours at location. They worked with me over the phone and got things ready before arriving. Prior to these purchases I had a purchased from Long Lewis which was the most miserable 6-8 hour experience if my life.
Dishonest. I purchased a car from the used dealership and was told I would receive a $100 check for a referral purchase. Parents purchased a vehicle from dealership within a few days. The finance guy asked my parents who s name the check needed to be in. They gave him my name. Time goes by, still didn t receive a check. I call the dealership and the lady on the phone tells me the guy that sold me my car no longer works there and I need to get in touch with him. I told her that the finance guy had asked my parents who he needed to write the check out to and they gave him my name. So then I talk to the finance guy. He s quick talking on the phone.. told me he look into to it and have it sent out. Weeks later, still no check. These people are friendly and smile to get your business and after that, they don t care. I purchased my vehicle to accommodate my newborn twins. $100 may not mean anything to the dealership, but it goes a long way for me. I purchased a vehicle. I referred my parents and they purchased a vehicle. I was going to refer my husband because he needs a larger vehicle but no, not after this. Are there really any honest dealerships nowadays???
Used to be my favorite dealership as far as getting my vehicle serviced due to their integrity even if the advisors weren't as friendly as i would prefer. I always felt i could trust their recommendation and professionalism. This last time was not my typical experience. I felt pressured. and did feel like a valued customer
Be very careful and make sure you have them break down every detail of your purchase, they only care about their Commission and fast deal. NOT YOU
They offering you a great deal, but you will get the complete opposite if you not careful.
They will treat you like family and convincing you that you will get a great deal, which is far from truth. Specially if you inexperienced in a car purchase, they will take advantage of you. Watch out in the finance room they rush you to sign the contract and hope you don t catch on to important details.
So take your time and read, let them wait.
They love letting you wait for anything, specially in the car service and oil change department.
They very pushy and will try to run you over.
Went on 2/12 for an OIL CHANGE in my 2017 Toyota Camry...received a text from LAWRENCE PHILLIPS,with pics of new Toyotas....He had informed me I WAS ELIGIBLE FOR AN UPGRADE
AND BEFORE I KNEW IT I WAS UPGRADED INTO A TOYOTA CAMRY SE 2021....ABSOLUTELY LOVE IT!!!
LAWRENCE PHILLIPS IS LIFE AND AWESOMENESS
REINHARDT TOYOTA MONTGOMERY YOU ALL GOT IT GOING ON
I misplaced my keys for my van and i was able to get 2 keys made for $11. It was just a 10 min wait but super glad they were able to help me. The workers outside and at the front desk were helpful and very nice.
Toyota personal are real friendly, caring people.. Got my car repaired and service within 3 hours. I recommend Toyota to my friends for fast service..
Keith was helpful in helping us evaluate a new vehicle.
reinhardttoyota.com
