Regional Public Health Review

I love this hospital service and all the staff and nurse. They care really good . I really appreciate my doctor who started my treatment immediately in emergency before filling up the form . He is awesome.

I would like to thank social worker department how help Me to cover my insurance and Acc claim . They all are really kind and genuinely helpful .

Keep helping people .

Thank you !

E.D.department I recieved amazing care when I had to visit this dept.over 3 nights .The care I got from the reception staff ,the nursing staff and the Doctor on duty was amazing .Nothing was too much trouble and the treatment I received was with much passion and care .They are agreat team a

Short wait in A&E. Professional staff worked quickly at a busy time.Excellent care. A first rate service.

I was in plastics and burns after having jaw reconstruction surgery to have the cancer I had removed and while I was in the nurse's on that unit that dealt with me were awesome great lot of people if I had to stay in hospital again I would want to be there cause of the care I was given

Just went into have some melanoma removed and a skin draft. I couldn't fault the wonderful doctors and nurses. Really if I had to go to hospital, totally would want to go here.

Only a one star because I can't choose ZERO stars! Came in at 5 pm....it's 10pm and have YET TO BE SEEN! RIDICULOUS! I am about to voluntarily walk right out just as I walked in. Pathetic service!

In our recent neck trauma situation I have to say the Drs and nurses and St Johns paramedics at hutt hospital were awesome. Everyone was friendly, responsive, helpful and understanding. Three hours flat on his back (my son) with zero movement and his neck in a collar pretty much sucks for an 8 year old and all of the medical staff did what they could to make us comfortable and keep us informed about what was going on. With all they deal with it is amazing how they keep it all together and give us their best. Thanks so much guys!

Thank you to the Doctors and Nurses who do the best job they can to take care of people.

Discharged today. Thank you to all the medical and support staff. All were professional and compassionate. I felt respected and informed, and confident my pre-schooler received good care

I am simply amazed at the calm patience and professionalism with which I have always been treated at Hutt Hospital. I am all praise for the people and staff. In time of need, they are beyond awesome. Thank you.

Thought emergency means instant treatment not waiting for long 3-4 hours. Don't understand how other people are treated first when others are still on waiting list. Should learn from my country. Need to improve service!!

bulliest staff at reception in emergency they make u wait for hours and keep checking your patience even if you r the only one there.

The minister of health really needs to step up here and open their eyes. This hospital is in shambles. There is unhygenic public kitchen area on level 5 the coffee making containers are opened and under a dusty sink. There is calcium deposits on the hot water tap. Someone is going to catch a disease in this building. It would not pass basic hygenic standards in a 3rd world country. My mum has sat in her faeces for 1 hour before getting seen to. This hospital needs a major cash injection for the building and to put on adequate staff. DISGRACEFUL

The care and kindness shown to me as family is awesome. There seems to be an abundant supplly of caring people all round from telephonists, administration through to all medical personnel. My heartfelt thanks to you alI

broke my arm 2 docs down got in super quick they are a great medical department

Go to this place at YOUR OWN RISK especially after hours. Recently we had to go to hospital at night time as labour started and had a cesarean but during the whole process was not explained the risks and benefits of each type of procedure as the planned mode regional anaesthetic wasn't able to be administered. Was on the operating table shaking and shivering in pain while the spinal anaesthetic was tried mutiple times without success and then opted for a general anaesthetic. No one discussed or explained risks and benefits and just carried on. In the end had major complications after the surgery as well which meant wasn't able to walk. Only positive was the midwives were nice and helpful. Wellington Hospital would have been a better option.

The following patient rights were not met

* Right to be fully informed

* Right to make an informed choice and give informed consent

Borderline criminal neglect. Multiple failed surgeries, multiple postponements and cancellations, multiple omissions of information etc at the cost of someone's health. Nurses are lovely and need to be paid more. But this hospital is ridiculous. Try somewhere else unless you have no other choice.

Although at the beginning I arrived Lower hutt Hospital emergency at 4pm afternoon at the end of June 2015, I was so sick and wasn't been look after and pay attention by emergency staff till12am second day. The procedure went so fast when the doctors realized how serious sick I was since then and 4am in the second day, I was sent into the GSG ward and stay totally 1 week in hospital.

I really want to especially thanks for all my doctors in GSG ward: Emily Bye, Roopi Gill, Jordon Wimsett, nurses: Marine, Rogie Who was looking after me so well while I was very sick and the time to stay in hospital in 1 week! Big thanks for all of your help and other doctors, nurses who I might no being mention the names in here for your caring and medical treatments, it works so well and help me recovery from my health! You are the stars! Big appreciated and 5 Stars! xx

No emergency treatment worst experience after come early morning 3:00 and now its 6:30 not even single person come to ask

World class service for planned medical care referred by GP, Specialists, Emergency hospital treatment by Ambulance or Helicopter. I guess if you arrive at A&E for normal GP treatment you may wait many hours for medical care. Hutt Hospital A&E department is for emergency treatment not to replace Emergency GP's or 24/7 GPs Practices!

Last week, I came with our refugee family to the Surgical Day unit for their little 5 year old boy to have an operation to remove some of his teeth. I wanted to thank all the staff, from the receptionist to the dental surgeon for their care, patience and kindness to our family. The parents cannot speak English and like all of us were very anxious when their little boy was in an operating theatre but all of you made the day go smoothly and calmly and we were able to go home relieved and happy, thank you so much.

Good service, but had a long wait even when there was no customers other than my family member

5 days of exceptional care and world class treatment. From the professionally warm reception at an extremely busy ED, to the jovial orderly Keith who delivered me to my ride home - we are lucky to live in a country with human-centred healthcare.

My biggest thanks goes to Mrs Tobin, Dr Nordstrom, the lovely teams in ED and Theatre, Hong, Deepti, Katrina, Keeley, Paz, Jaeleen, Esme, Murray, Rebecca, Larysa, Keesha, Jennie and many others who I have missed.

The team on the Orthopaedic Ward are a testament to best practice, offering kind and compassionate care under extremely high workloads.

I am not sure why there are so many negative views as the experience we had in the hospital was first class. The nurses were incredible and even though the hospital could do with a make over, it was very clean and sanitary. Given the lack of funding they get, the nurses are run off their feet but still do everything in their power to make life as comfortable as possible for the patients. Thank you Hutt staff!

Thanks to everyone who has looked after my husband in the burns/plastic surgery area here for almost a week. We were up from nelson and everyone has been so caring and supportive to us both.

Because the staff and waiting time is long and people come in while you have been sitting there for 3 hours out of my books they are q jumpers

Receptionist was not helpful. Kept saying that she could not find the patient's name. She could not be bothered to ask for other parts of the name. eg; first name, middle name. Sounded she was trying to hang up on me quick.

We had an emergency, my wife got a severe stomach pain which almost killing her and she s cry loud but they want us to wait for more an hour in emergency, later on nurse give her a pain killers but honestly say I am not very happy with the service. Better to see private clinics I will recommend.

From 10 pm to 1.00 am we waiting for a doctor to check my son
2.9 month old but for nothing we just back home !!! Thought when u say emergency.. you look after straight away. I never thought going to emergency means you have to wait 3 to 4 hours. I never experience this stuffs in my country as if you take yourself into emergency that means u feel like u needed an emergency attention and the doctors come to see you. Do the test immediately! Im just disappointed. !!!! even one star you guys dont deserve .

If you sick or you have ear pain or any another physical pain never go emergency department. (Specially night time)Nurse will give u pain relief tablets then u will wait for 3-4 hours to see doctor after that doctor will come and ask u are taking pain relief tablets if u said yes then keep taking or if they will give u or write. Story end have experience three time so moral of the story

From out of town. Acute appendix trouble. Sorted inside 24 hours.from ED to my surgery all staff freindly and knew what they were doing. Unpleasant times dealt with by pleasant staff. Thanks a bunch hutt hospital.

5 starts goes to Carol one of the Volunteer at emergency ward. Awesome lady
A big thank you to all the doctors, nurses, volunteers and everyone else. Gb

Was a patient in the Plastics ward recently.
All staff in this ward,in various roles,gave me first class care, in a special, professional manner, that only enhances a patient's well-being.
Cannot speak highly enough of the crew.
Much appreciated.
Thanks.
Ben M

Had we not stayed 24 hours and had healthcare backgrounds family member would not have got the basic nursing care needed. As for medical consultant extremely poor bedside manner, ignored me, treated family member like an object. At the time was surprised this hospital was ever a magnet hospital. Glad we were able to move to hospice.

The nurses are amazing but the receptionist is the most rude person I have ever met, got diagnosed with pneumonia I had severe chest pain and could barely walk and sweating with a high fever, came in an ambulance because I collapsed and couldn't get up or breathe, filled me full of morphine and antibiotics etc and told me i have to go home because there wasn't enough room for me I couldn't find any to pick me up because it was nearly midnight so i had to catch a taxi home with no painkillers because it was nearly midnight and emergency pharmacy closed spent all night in severe pain and trouble breathing( I have asthma aswell) until someone could pick up my prescription the next day, i am not blaming the staff but the health system in NZ is shocking.

Filled with caring, competent people. The building could do with updating, but it's well maintained, and has lots of friendly staff.

Main complaint is that there are not really enough private rooms, which isn't something that the hospital can fix without millions of dollars.

There is often a bit of a wait at A&E as well.

I had a very miserable experience at Hutt Hospital Endoscopy Unit last Wednesday. I reported to the Endoscopy Unit at 8.15 am as scheduled. It was confirmed by the staff at front desk that I would definitely be discharged by 11.30 am. Unfortunately I ended up to be the last patient to be seen. I was not discharged until 1 pm. Because I suffer from anxiety, that made things even worse. I became very nervous, agitated, and also I was hungry and tired I had not eaten any food for almost 2 days!!!

However, I have to say nurses there were very good to me.

It was around 12.15 pm I was finally wheeled into the room for colonoscopy. As soon as sedatives were given, Dr. Ricardo Jurawan immediately inserted the scope into my body before sedation had a chance to take effect. It was very uncomfortable and painful for at least the first 5 minutes. Nevertheless, Dr.Jurawan never asked me even once if I was OK during the entire 20 minutes duration of the procedure. Ironically, he stated in my medical report under the title of Procedure which says: "The patient tolerated the procedure well ..Sedation (comfort score): No Discomfort (resting comfortably throughout)." That was absolutely untrue and misleading.

In October 2017 my wife suffered a tragic event while in A&E for some chest pains. I have nothing but the highest praise for the Doctors, Nurses and staff on duty at the time. They did everything they could to saver her but unfortunately it was not to be. The most professional, passionate and caring people I have ever met. My heartfelt thank you for you efforts. Be proud of what you do and how you do it.

Very very poor service, they are taking too long time

You all need to really work on your customer Service skills.. especially when answer enquires. You all sound like your unhappy in your jobs. A smile echos over a phone line even when person calling can't see you. Nice if you gave a Hello your speaking to.... how can I help you.. then when you transfer the call to another department .. you all could atleast say when and where the transfer is to. Information giving skills 1 out 10.. bad. Still like you all don't like your jobs. 1 March 11 13 am.. Respiratory department. 0 out of 10 for the rudest person ever.. Lady you really need to work on your customer service.. your the rudest service rep I have ever had the err pleasure to speak with. Such a lovely attitude.. a credit to the Hutt hospitals not so wonderful customer service reputation. I'd ask for an apology cis you were so rude.. but quite sure that would never happen .

This hospital is a typical example of the new Zealand Public services. Rude staff, security guard that cant write was put to take your info at the door. Cleaning staff that are so rude you want to punch them in the face. Car park exits that are close and you have to play find the gate, going from one to the other trying to exit, and then after you find one the machine says it wants more money! Total idiots

Great service from staff, but almost impossible to find a park due to overall lack of parking spaces.

I had my first surgery here today and I can not express enough how amazing and caring each nurse/doctor was that looked after me. Thank you all so much!!

Great staff, coping with difficult situations. Well done

There are different department open at different times but the emergency Is 24/7 aswell as some other departments