Amy Brenner

Review of Regional Public Health

I had a very miserable experience at Hutt Hospital...

I had a very miserable experience at Hutt Hospital Endoscopy Unit last Wednesday. I reported to the Endoscopy Unit at 8.15 am as scheduled. It was confirmed by the staff at front desk that I would definitely be discharged by 11.30 am. Unfortunately I ended up to be the last patient to be seen. I was not discharged until 1 pm. Because I suffer from anxiety, that made things even worse. I became very nervous, agitated, and also I was hungry and tired I had not eaten any food for almost 2 days!!!

However, I have to say nurses there were very good to me.

It was around 12.15 pm I was finally wheeled into the room for colonoscopy. As soon as sedatives were given, Dr. Ricardo Jurawan immediately inserted the scope into my body before sedation had a chance to take effect. It was very uncomfortable and painful for at least the first 5 minutes. Nevertheless, Dr.Jurawan never asked me even once if I was OK during the entire 20 minutes duration of the procedure. Ironically, he stated in my medical report under the title of Procedure which says: "The patient tolerated the procedure well ..Sedation (comfort score): No Discomfort (resting comfortably throughout)." That was absolutely untrue and misleading.