I had a positive experience with the company. The customer service was decent and they responded to my inquiries in a timely manner. The information on the website was helpful, but I would appreciate more transparency in pricing policies.
The customer service provided by this company was great. They were attentive to my needs and answered all my questions. The website is easy to use and provides the necessary information. I would definitely recommend regionaal ziekenfonds twenthe to others.
😃 My experience with regionaal ziekenfonds twenthe was excellent! The customer service was outstanding and the staff was very knowledgeable. The twenthe.nl website is user-friendly and provides all the necessary details. I highly recommend this company!
😊 I had an excellent experience with regionaal ziekenfonds twenthe! The customer service was top-notch and the staff was very friendly. The twenthe.nl website is well-designed and easy to navigate. I'm extremely satisfied!
I had a great experience with this company. Their customer service was excellent and they were very responsive to my inquiries. The website is user-friendly and provides all the necessary information. Highly recommended!
I had a good experience with this company. The customer service was helpful and they addressed my concerns promptly. The website provided all the necessary information. However, I would appreciate more transparency in their pricing.
The experience with regionaal ziekenfonds twenthe was average. The customer service was decent, but there is room for improvement. The website twenthe.nl is easy to navigate and find information. However, I feel that the company could be more transparent in their pricing policies.
👍 I loved my experience with regionaal ziekenfonds twenthe! The customer service was excellent and the staff was very helpful. The twenthe.nl website is user-friendly and provides all the necessary information. I would definitely recommend this company to others.
Clean, tidy, wonderfully casual, tasted great, wide choice, good explanation, friendly staff
My parents used to take out funeral insurance through an intermediary. After my 18th birthday I had to take this over independently, I did not want the accumulated value to expire. When I was 23, I had contact with the intermediary again to check if everything still connected. I have asked for an appropriate increase in line with the rising costs in the funeral industry. My policy has been adjusted.
A few years later I wondered how things were actually going. It was a hassle to view my own policy. The reception was very reluctant and was also quick to discuss costs. This while I had no recent policy schedule at all.
Finally, with a lot of pain and effort, I got access to a login area. In this I could see the information. I was shocked by the fact that nothing had been done in line with my request from a few years ago. However, I had to go to my intermediary for this.
When that man arrived the excuse came that he had been overworked or something and everything was difficult. I could not understand this because he is simply responsible for my insurance. If he couldn't handle the work, he should have handed over his work in time to someone who could. A customer should not be the victim of this.
I asked Twenthe to get involved in this. To my surprise, they were completely behind the intermediary, while I could just hand over emails in which it became clear that the correct action had been taken. Twenthe once again came up with the excuse that I should have noticed that mistakes had been made much earlier. According to them, explaining that I was missing policy sheets was my problem. After all, I saw that there were recurring payments from them.
All in all, I could only get angry at the very incorrect handling and the lack of sense of responsibility. Quite apart from the Financial Supervision Act in which they were clearly inadequate ...
Now a few years later I thought it was time for a review. Not out of anger, but out of my continuing surprise in acting and in protecting other consumers. There is definitely a lot going well within this club. But when things go wrong, one is clearly unable to acknowledge the error. This while this was so easy to solve. Anyway, this party was more busy averting the debt than finding a solution.
If one wonders why I did not go to the Kifid. I consider the situation incorrect in principle, but not high enough for the value involved to bother the Kifid with such matters. Company like this should just be ashamed.
Very sorry, very unprofessional.
Friendly and helpful customer contact, nothing else to do with it. (And when I will probably not post more here)
twenthe.nl
