Real Property Management Long Beach Review

Sometimes reaching them can get difficult but they are usually pretty responsive with maintenance requests. So far our experience with RPM has been good.

A number of messages have not been returned. We are in the time of COVID-19, but someone should be monitoring the phone. Messages should be returned.

Danny the inspector was nice, informative and diligent. He came in and said everything he was going to do.

I got ripped off as a first time landlord. Put your money where your mouth is and send me $75, as that deduction isnt even in the statement bill

Katherine have been great, We had to terminate our lease earlier than expected and she helped us with transition very smoothly and helped with any assistance needed.

Amazing and very detailed property managers! If you are looking for someone to manage your property as if it were their own give them a call!

Maintenance Department rarely return calls or follow up with repair requested
however will report attempted to contact, Fake News. Had to replace broken bathroom fan and leaking facets in shower. New request will see how long
It will take to resolve ,received voicemail from office, attempted to contact, my
Return call went to voicemail x4. LOL

Amazing; My brother and I have rental properties in a few states and this is one of the best management companies we have encountered
This is a difficult property to manage and prior management company Green Residence Management Ahmad Bdeiwi. Disappeared , collected rents from our tenants and kept the funds neither did they return to us the deposits from the tenants.

Real Property management has been accountable with every dime

I noticed one of their rentals mentioned a $225 move in/move out fee. However, in California the law states that a landlord can not charge a tenant any non-refundable fees except for an application fee. Can you explain why you are charging this and the legality of it?

Had plumbing issues, RPM took care of it same day! So professional. ERILAI OBIN gave me a curtesy call and followed up next day to make sure I was assisted appropriately. This is my second time renting from RPM. They will take care of you.

Excellent Service! Very thorough, professional and helpful.

Just recently took over this account here at APC & let me tell you SANDRA RUIZ has been such a pleasure to work with. Always available to assist where she can & is prompt with all responses/request. Thank you for all the help and making my job a little easier. I look forward to continue working you and the RPM Team.

"Hello I am a current tenant living in 1821 E. 68th St. Apt #201. I am very
satisfied with RPM and the whole team who make living here a pleasant stay.
Again thank you for your services provided during our stay. We hope
to be able in the future to one day buy a home from your RPM team because
of the great experience we've had during these years."

The Real Property Management office in Long Beach provides great services and expertise.

First of I want to thank Danny for being very professional and attentive to my unit and it's needs . And also shout out too Shannon for always giving me a call back when I need help in anything I need in the apt .Shannon always gets back to me and is very professional .

It is nearly impossible to speak to anyone about any issues regarding maintenance, overcharges, or to get a simple question answered. When you do speak to an actual person, they cannot answer any question. They are the one of the worst rental companies in Long Beach.

Very impressed with this group. Originally I wanted to handle all the leg work with my rental property but I wasn t able to with everything else going on in life. Ultimately I found RPM and I m glad I did because they have done an excellent job with my rental. I feel confident with them handling everything for me and it s taken a lot of stress of my plate. I highly recommend their services.

Miles has been an exceptional property manager. He is proactive, responds quickly and fairly, and has been a breath of fresh air after my last disastrous property management company (Mike Dunfee). I recommend him as highly as I can.

Good luck trying to get ahold of anyone. Rarely anyone answers the phone or if i do manage to get a hold of someone to report maintenance or tenant issues they take down your info but I learned not to expect a call back or follow-up. They never do. that seems like terrible customer service to me. Needs improvement...

Very easy to talk to very professional and very well spoken

Very organized and I have been pleased with all services rendered thus far. Much better than the last two management companies/people we've used. Best we've had!

Friendly and professional staff. Very good at communicating with owners and tenants.

You can't beat Real Property Management! Several years ago we tried to do it on our own and regretted it. Tenants skipped out on their lease and left behind a garage full of stuff. We learned our lesson and wouldn't dream of renting without a professional service to help us through the process. Real Property Management is a great choice. Knowledgeable, professional, and eager to make your rental experience easy for you.

It is a terribly run company. We were rented an apartment by Cecilia that had no gas, heat or running hot water. Two months later both Cecelia and Miles have been of no help and are incredibly hard to get in touch with. Dont rent from them.

Dear RPM,
Jea is a very responsible lady. She gets the task done in a timely manner. Thank you for management skills.
Grateful,
Ronald Dean Smith Trust , Donna Lunt
Trustee

Thank you for your assistance. The Plummer arrived on time and quickly fixed the shower handle. We had running water again! By the way, he left the bathroom clean and he smelled good too!

Recently just moved out of one of their properties and Tommy helped us with the move out process and inspection. We weren t sure exactly what everything would look like with Covid but everything was handled very well! It was a little difficult to get in contact with the right person at first but once I was given Tommy s contact info he was very responsive and answered all of mine and my roommates questions. Positive overall experience!

Excellent property management. I have been working with Jae from Accounting for over 4 years as a vendor now. She is always courteous and professional!

Daniel is a very nice person, polite, and was very professional when he came to inspect the apartment.

Erilai Obin, who works at RPM, was very helpful in coordinating the repairs at our property. She was efficient, kind, and helpful with the different factors that needed organizing to schedule the repairs. And once that was all set, her follow-up inquiry was much appreciated. Thanks Erilai!

Had an inspection today by Danny. He was very professional. He was thorough and took lots of pictures but because he was so personable it only seemed as though he was here 5 minutes. It can be uncomfortable sometimes when strangers enter your home. I felt at ease and he was able to answer all of my questions. It would have been nicer if someone would have called an hour beforehand as agreed. I had a 9am- 5pm window. Perhaps in the future you could offer a 4 hour window. Consideration of others time goes a long way.

Very professional and friendly staff! Would highly recommend them for any property management needs.

Shannon was remarkably helpful and professional in assisting with a rental from across the country and across three sates. She arranged for virtual showing, responded to many phone calls and texts graciously. She made the process simple.

Very professional service, they were quick to respond and resolved my issue ASAP! Great property management company to be under. They take good care of you and the place you live in.

Property inspector was professional, thorough and mindful of us by keeping at a safe distance and wearing a mask through out the entire inspection.

I am not happy with the result of my move out and being charged for things in the apartment that were either there from age or something the tenant is not responsible for. Also, the estimates of damage were insane. So glad I finally moved out of Long Beach.

I can t say enough wonderful things about Erilai. I have been using this rental management for 5 years. Recently i have been doing some upgrades on my rental while a tenant is living at the property. This is not an easy task to accomplish without upsetting the tenants with the intrution of contractors. Erilai came into the picture and became my go to gal in getting the job done. She keeps me posted with texts, emails or phone calls. She takes ownership of the job and only reports to me what is going on and how she will handle it - she does not "pass the buck". Erilai gets the job done! Erilai is my go to person!

Ok .but need more cleaning for the outside of the building.

Ahead of my questions.So far good service and easy to work with.

Have had no problems as a tenant. Very professional and responsive to maintenance requests.

Very professional and responds quickly to resolve any issues!

Miles has bent over backward to help me. I don't believe any company would do a better job. I can relax and know that he has taken care of the problem. All problems are pass before me and we come out with a solution. I don't feel all alone in my decisions. He keeps me inform. He keeps on top of things. He's tactful, and very firm. Which is need with my tenants. I feel that this is going to be a great partnership. A++ to Real Property Management the company that makes you feel like you are their only client.

Thanks Danny T. for the visit to our rental to make sure everything is working well.

They are very good company. Jae is very quick to respond and very helpful!

The inspector did a great job! He came prepared and was following Covid-19 Safety regulations. He was very nice and courteous.

Other than collecting the rent and taking their commission, there is very little that RPM does without constant follow up by the home owner.

I recommend using any other property manager that you can find.

To me communication is KEY. And sometimes when I call in a maintenance request one person will take down my request and then I ll call back hours later just to find out that the request was never in the system. Not ok. Second I Recently did not have hot water for three days I called on probably a Monday and nobody called back until Thursday. That s a lot of time without hot water. But I will say everything time they came to fix my request they fix it and most of the time not have those problems again

Miles, the owner, has done a great job of taking care of our single family house and keeping it leased to quality student renters. He and his staff are responsive to my concerns, keeping the house in good shape at all times. He does routine "walk throughs", catching little stuff before it gets costly. I am informed, he takes care of everything else and gives me the rent timely! I am so happy to have chosen RPM and Miles to manage our rental.

Danny was very professional and very nice . This company is very easy to work with. I've been leasing for 2 years now and no problem at all.

RPM Long Beach has treated my properties like their own, and always provide great service. Quick callback time friendly people. 10/10 would recommend!

I signed my contract with RPM a month ago after meeting with a few different property managers. I chose to move forward with RPM because Miles seemed the most genuine out of all them. For example, I mentioned that I wanted to try renting my condo for high price, and the other property managers tried to promise me higher rent in order to get my business. Miles gave me his idea of a feasible price, and it was actually the price that a tenant agreed to. Katherine is the RPM property manager assigned to my property and she has been very responsive. So far I am happy with my choice to go with RPM.

Got a higher rent than first anticipated. Also had their good expertise get things like insisting on renter's liability insurance, that I had no idea about. Very straightforward and quick.

RPM southland has amazing employees such as Jae Mak, she is always very helpful for my grandma and answering all of her questions and concerns. There has been many times that my grandma went to
Jae for help because Jae truly cares for her clients. Also the maintenance department is amazing! Whenever you call something in they come within a couple of days. Thank you so much for caring for your residents, on behalf of Linda Raley and myself thank you!

The Team at RPM Southland, stuck with me to the end! I want to Thank them for all there help!!

Came early which was very good. Very friendly, helpful, polite., and attentive polite I would allow this person to come again.

Jae Mak in Accounting is wonderful to work with. She is professional, efficient, and always responds to inquiries and any issues promptly.

If I could give zero stars I would. They take absolutely no responsibility for damage incurred under their management. Their team of handymen have destroyed my plumbing and the stucco of my house. They refuse to do anything about it and never answer emails or phone calls. I have proof of their lack of respect and responsibility for my property and even had to hire legal representation to challenge them on their lack of help resolving the issues they created. I cannot caution you enough to avoid them at all costs. I used them for six years and if this is how they treat clients they should be ashamed. DO NOT USE THIS COMPANY FOR YOUR RENTAL PROPERTY!

They have been managing the complex I live for almost 2 years now. Slow response(if there even is one) to maintenance requests. Zero follow up on deferred maintenance inspections. We were without working smoke alarms for over 6 Months, and presently the community dryer has been broken for a week. When contacted about the dryer the response was sorry the person who does that isn t here .

Had some issues in my apartment. Received a call back right away and within 24 hours the work was done. Erilai was so nice and professional. Kept me informed of what would be done. And followed up to make sure the work was completed.

I have lived here for 10 years and I am very comfortable. The management company is very professional. When I have a problem with a maintenance issue it is always handled in a timely manner. Thank you for being there for me.

From the first phone call with owner Miles, I was comfortable working with RPM Southland. He was very easy talk to about all my concerns renting my property. We then worked with Tommy to get our property rented. It was a smooth process and relatively quick, especially considering we put it up for rent during the holidays. Highly recommend!

Katherine was extremely helpful with allowing me and my roommates to renew our lease. She was quick to respond to emails and questions, making our renewal seamless!

My inspector Dave, was very professional, and also caring. He took pictures of each room one by one, also checked the appliances. Job well done. Also took pictures of outside the premises, With everything going on right now I would say he did a awesome job. He also had his mask on. Way to go Real Property

Made a work order the night before and sent someone the next day. Thank you

My experience as a tenant with RPM Southland was great. My property manager Perry was the best. He was helpful when I had any questions, and was always available, or called me right back when I needed to get a hold of him. Everybody in there office is very professional. I would definitely recommend RPM Southland.

Erilai Helped me with maintenance that I needed in my restroom sent out a request for the plumbers and once the work was done she checked in on it and made sure the job was done. Very satisfied with the customer service !!

This is my 2nd time using their service to place a tenant in my rental property. They are an honest and reliable company. Cecilia is such a pleasure to work with. She is professional and very detailed oriented. She was able to place tenant within 2 weeks the 1st time and within a week the 2nd time. She is always patient and understanding and very accommodating to my needs As I have told Cecilia, I will not be using anyone else in the future for the service.

Shannon the receptionist, and the 2 representatives that I have worked with(Katherine and Perry) have been very welcoming and responsive to the inquiries I have had. Maintenance is always warm and friendly when they come by.

Inspections are super simple. They re very professional and they re quick. In and out!

Very professional and a pleasure to work with. Will definitely recommend to anyone searching for a property manager.

I ve worked with Real Property Management Southland on a number of projects. They care about the appearance and maintenance of their buildings and in turn their renters.

Danny was very professional and did what he had to in a timely manner. Thanks for being patient, and listening to our work order requests.