3 years ago
It s been many years since I have had to hunt for ...
It s been many years since I have had to hunt for a house. Things haven t changed much. Well if you don t include the level of customer service out there. When I first started searching back in April, I found a house that I wanted to see. I tried contacting the realtor on their website. No one ever responded. So, I tried another realtor site. Once again not even the courtesy of a reply. In total I tried 5 different realtors, using the internet and leaving voice mails.
Good lord! Have things become that bad? You can t even bother to contact a buyer? In the long run I decided to leave a note on the door of the house I was interested in. Explaining that their realtor and others wouldn t answer my inquiry. It had been a week at that point.
As luck would have it, the owner answered the door while I was placing the note. I introduced myself and explained the problem. She was some angry! Not at me, but with her realtor. I suggested she find someone a little more motivated to handle her sale. As it turns out the house in question was not to my liking and the search continued.
Once I found another house that I was interested in, I figured I would call RE/MAX Excellence whom I had found on the internet. A pleasant lady told me someone would call me right back. Sure, I ve heard that before, right? Well wonders of wonders I got a call back in minutes from Cecille Boyne.
Right from the start I felt a connection with Cecille. It was apparent to me that I was dealing with someone who had a lot of experience (25 years I think). Cecille was easy to speak with and made us comfortable right away. She arranged for us to see the house right away.
In the course of a couple of months Cecille was very patient with my wife and I. Always ready to answer questions, even if they weren t the brightest! She went out of her way to make my wife feel confident and heard. My wife has a challenge with the English language and not everyone makes the effort to listen and understand her.
Cecille never tried to SELL us a house. Matter of fact she often pointed out issues and offered opinions on homes we viewed. I built a great level of respect for her. I also felt a level of trust knowing she wasn t just trying to close a deal.
In one week of this writing we will be closing on our new home. Things couldn t have been easier. The whole experience has been nothing but a pleasure. This is what happens when your realtor has experience, an easy-going personality and understands people.
Thank you Cecille!
I am so thankful the other 5 realtors didn t answer my inquiries. I may have had a very different experience.
As for you 5 and others in your industry. You want to hire Cecille to teach you a couple of things.
Little wonder this woman is so successful.