Rapid provides service to me at an enterprise level. They are always available to help and their reliability, to date, has been exceptional. I personally know of one other local commercial company who uses their service and has enjoyed the same experience. Give them a shot. I'm sure you will be a happy customer too!
They used to be good, but in the last few months their technology has become unstable. When we are working from home our internet speed is very important to us.
My system was good till the changes... they don't give me consistent speed at all, I guess so I will upgrade to faster system When I do a speed test rarely am I even half the speed I pay full price for.. and no one will even talk to me about it. 2 weeks I went and it was barely even on in that time and there was no reduction in price... I am in a bad area for other services so I am screwed, but if you have options go to them...
Called rapid systems to set up my new router on a Sunday spoke to Shawn in tech support he was extremely patient and helpful with the set up highly recommended.
I scheduled for the service on May 1st for 29th. On 29th morning, 8:00 AM, I got text technician was on his way. Around at 4:30PM, I got a text saying that they cannot come today, I need to reschedule. A lady called and rescheduled for next day before 11AM. Next morning, no one showed up and I already canceled my previous internet connection. Today, 1st June, early in the morning I got a call saying I didn't I respond yesterday when the technician was at my house. I have camera set up and it did not get any one from Rapid System. I guess the technician lied. Now, they want me to reschedule for June 18th. It is really unprofessional, and I do not have internet service.
- Unprofessional technician/s,
- Good internet service
Customer service from tech support is incredible! Shaw goes above and beyond when I had a problem in the past, then again when I upgraded my speeds for faster internet. I'm so glad customer service cares about fixing an issue. Even when I was scheduled for someone to come out and fix my problem, he continued to work on the issue even without being on the phone. Called me maybe an hour later and said it was fixed. Thank you rapid systems for trying
Sebring Fl. ...I got internet service installed yesterday. Staff was great. After they left I did a speed test and my download was 5, upload speed5. I called , left a message they called me back in less than 2 hours, and increase speed while I was on the phone. They then called the next day to follow up.
Called to troubleshoot speed issues. Helpdesk was able to fix the problem. Very happy customer. I highly recommend Rapid Systems.
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