Was nice food but nosh not as posh as prices reflect.
Fabulous hotel. Close to Durham Newcastle and Sunderland but still has a "country" feel. It has many different rooms with individual character. Staff are friendly, courteous and professional - really going above and beyond to help. I wouldn't hesitate to recommend it.
Very nice. Had a great time. The food was superb as was the entertainment.
Very nice hotel, staff are nice and talk to you like their really want to, nother is to much and very helpful We booked a delux double room and it was amazing, we also booked into the spa for some treatments Cant wait to book again it was such a nice stay
Had a rib eye steak last night and had to send it back and I was not the only one who complained about the steaks. Unable to chew as full of gristle and fat, 10oz for over 23.oo was a disgrace as only able to eat approx 4oz of the meat very poor quality but the waiter wheve very good and provide good customer care. Marks for food 4 out of 10 therefore you need to raise your game otherwise your loyal customers will look elsewhere.
Lovely place, really enjoyed our day at a friends wedding.
Food was fantastic and staff very friendly and welcoming. Facilities were great and lovely evening spent here.
Not even close to a 4 star. Rooms in the older section seriously dated and to be avoided at all costs. Unfortunately not able to upgrade if you have a pet but with no decent WiFi , no aircon or heating those older rooms should surely be dropped or at least it makes sense to reduce the steep room rates as they can't expect to still be able to command the steep room rates. The only reason it gets two stars is the excellent golf course which you can walk around.
Very good afternoon tea, more than we could eat, lovely surroundings
Went for sunday lunch at the rib room, the service we good and relaxed. The food was great and well priced
Very pleasant experience at the gym and spa. Polite staff. Clean and well kept.
Xmas bash with chasing Mumford band. Food and entertainment excellent. Staff attentive and polite. Toilets a bit grim.
Thoroughly enjoyed staying here it is well worth a visit. Room was amazing and staff all very welcoming. Would go back so need I say more?
Has really good time. Rooms great and staff friendly. Would recommend
Room was dusty most things in the room had a price on it just not my cup of tea
Superb hotel, excellent large room, great bed, superb spa. Breakfast needs a bit of fine tuning, and we fed that back to the staff, so hopefully all will now be great!
Located in Durham, this place is great for anyone looking for a luxury time away in a nice contemporary room.
I attended a charity boxing night with friends and family where service and food was brilliant. The bar staff were great and the event itself a major success.
We visited the Rib Room as part of my daughters 18th birthday. The food was superb the ambience, staff and service was second to none. Thank you for making it perfect.
Went for carvery at 2pm bank holiday Monday. Food ok but had to wait a long time at bar and .partner ordered vegetarian gravy but it never arrived and chef used meat carving nice to pick up her Yorkshire pudding despite knowing she was vegetarian.
Food in the carvery was excellent, lots of choice of main meals, vegetables and salad, could not fault a thing. Staff were very professional keeping to all the social distancing and hygiene rules. Would definitely return.
Beautifull setting for weddings or any other occasion
One of the nicest hotel rooms I have ever stayed in!
Very nice room and grounds. The spa was very nice and the breakfast was delicious
Brilliant for an overnight spa. Highly recommended and very relaxing. Everyone deserves a pamper
My husband threw me a surprise party here and it was lovely!! Lovely venue, lovely food and drink, nice friendly staff. What more can I say
Nice place food from rib room and fusion restaurants are amazing aswell as the attentivness of the staff would highly recommend it
Had a lovely spa stay and couldn't rate it highly enough, accommodation, spa and food were all top notch.
I've enjoyed all of my visits to Ramside, lovely location.
Very nice hotel, definitely stay again and the staff can't do enough for you
Under staffed and less choice than previois visits.
My wife and I stayed at this hotel for 2 nights. The hotel is very good, the room was quite large for a standard with plenty of space for our dog. The room looked as though it has been recently refurbished. The bath was huge with plenty of More
Lovely venue ,carvery fabulous staff couldn't be more attentive will definitely love to go back .
Very friendly staff. Fantastic facilities! 2 championship golf courses and a beautiful spa!
Excellent as usual! Top class staff... Always smiling! Clean facilities. Delicious fresh food. Watch out for the mind blowing wasabi!!
I am a member of the golf club. It's mainly a very good place to play. Food is good but a bit slow. Clubhouse is a little tired but still ok. Staff are generally very good.
Outstanding value for money. Could not recommend highly enough. Rooms are large and superb quality with plenty of cloths storage for the longer stay. The Rib Room has great food do suit all tastes.
The food was raw and 3 pound for a coke I saw poured into my glass from a bottle is ridiculous.
Lovely golf course on a sunny wintery day. Nice grounds and facilities
Was a great weekend. Food was excellent and the rooms were amazing. The biggest bathroom ever
Great venue, staff very friendly and eveything looks beautiful
The 5* Review WAS based on the Carvery..It's an excellent carvery at reasonable price & even more so if you go for the 3pm -6 pm deal which gets you a dessert.. UPFDATE..January 20th. 2020..This received a 1* for Food Rating..."The four-star hotel, in Carrville, County Durham, has seven kitchens across the premises which provide food for several different restaurants including The Rib Room, Fusion, Pemberton s Carvery and The Clubhouse. Inspectors say major improvement is necessary and have raised issue with food safety and the cleanliness and condition of facilities at the hotel.".....( Sunderland Echo )---.VERY disappointed as I gave this a 5 * review last September but feel hurt & cheated after reading this report in the local paper after Food Standards visited the place..
Was there for an Xmas meal over the weekend service was good but food was bland myself and my colleagues agreed it could have been better
Attended an awards presentation in the Bishop's Suite. Rooms were very clean and well maintained, staff very professional, friendly and efficient. Buffet was excellent.
It's beautiful. It looks like an actual castle and the land around it is gorgeous. Really easy to get to and the staff were lovely. Only went for a job interview but would definitely go to spend the night.
Just had afternoon tea n the cornish room. Lovely staff nothing was a problem even 2 hours before our tea id forgotten that my auntie needed glutton free. So I quickly sent an e-mail and her tray of sandwiches and scones were served on her own stand. Thank You so much will recommend afternoon tea to all my friends
Fab day. Spa lovely and clean, staff pleasant and helpful and the food was lovely. Would recommend the half day Spa and food. Fantastic
Great Day, Great Staff. First time we have been out and we will definitely be doing it again.
beautiful hotel and weddinng venue. food fantastic but drinks are expensive
Afternoon tea was lovely here. Luxurious furnishings, delicious food and friendly but proper service made for a relaxed and enjoyable treat
Went to the hair salon for a hair cut amazing service got washed cut and dryed
Absolutely beautiful day for my son & daughter in laws wedding. Stunning venue, hotel & grounds are immaculate & the staff were helpful friendly & professional. The rooms are amazing & the restaurants cater for everyone. Thoroughly enjoyable couple of days. Didn't get to use the spa but will definitely be back.
Excellent hotel with lovely friendly staff and a luxury feel. Spa facilities are wonderful but be aware that you need to upgrade to a spa pass for the outdoor area and hydrotherapy pool. Breakfast is buffet style and there is a TONNE to choose from including three types of sausages and loads of fruit!
Had a spa day for my Birthday Excellent experience food massage and all facilities were superb high quality. Staff very professional
Good spa facilities, lovely grounds and friendly staff.
Just stayed here for my birthday as a surprise. We got a free upgrade and even a birthday card from the hotel which is extremely kind. The spa here is incredible. It has a large swimming pool, 4 types of sauna and hydro pod (large jacuzzi) and outdoor pool. It was super relaxing and a great day! We had evening meal at the Rib Room which was nice. Quite expensive and the lobster I got on my surf n turf burger was minuscule but this didnt detract from my overall stay. Would love to go back and use the spa facilities again.
Spent New Years eve with my family and friends from Barcelona, the Dinner and entertainment in the evening to celebrate New Year was fantastic. Congratulations to all the Staff who were working on the evening! You were all excellent.
Amazing setting. And the staff are extremely friendly and helpful
room was lovely . breakfast was over cooked sent it back twice . the hotel is pleasant staff are fine just morning chef needs more training
We had a wonderful stay in one of the junior suites, with an afternoon in the sofa including treatment, and dinner in the fusion restaurant. Everything was awesome!
Going on Sunday to see Gok Wan for my 50th birthday treat
