4 years ago
We arrived at about 4pm local time. I travel exten...
We arrived at about 4pm local time. I travel extensively for business so I had booked this hotel with reward points.
I had booked a larger room that had 3 beds in the Hope's of having a larger room.
The only saving grace for the room we were assigned was the bathroom. Good water pressure for the 5th floor, and what looked to be newer marble throughout.
The room was another story.....
The wallpaper was peeling off the walls with mold growing in the now-detatched areas...
Additionally, in other parts of the room, holes in the plaster were prevalent. (See attached photos)
We immediately asked for another room and were told that "is not possible". When I asked if the hotel was full, I was told there were no other clean rooms but to check back in the morning.....Not Acceptable....find a clean room or go clean one......
The next morning around 9am, there was no one at the front desk, so we went off to Pompeii as planned....at this point, after being rained on all day, all I wanted was a hot shower....we were checking out the next morning anyway....
Could I have made another fuss that afternoon and been moved?....probably, but I did not.
The location is next to a major train station, so I was not expecting the best part of town, but this hotel has so many issues already that I won't waste my time kicking them when they are down.
My overall review is a HUGE negative for both not having clean rooms available AND allowing a guest into our room in the first place.....