Clean, big rooms that feel modern. Plus who doesnt love the the Ninja Turtle Raphael. He probably digs the name of the hotel even tho its spelled differently. He most likely will start a peaceful protest to change the spelling of the hotel name sometime here in the future.
Overall this hotel feels very average. Room did feel a little dated and no pool but other then that not a problem. They had a beautiful lobby with donut shop and it's right down town next to malls, shops and much much more.
If you want to stay somewhere with even marginally good customer service, stay somewhere else. There are so many hotels in Chicago, there's no reason to support the poor customer service that Raffaello offers. I received a $175 gift certificate for Raffaello. I booked a room with a confirmed room rate (inclusive of taxes and fees of $244.19). When I checked in, I was informed that they had two reservations in my name. Although, I had only made one reservation, the woman checking me in insisted that I had made two. I confirmed that I had one email with one confirmation number and showed her the confirmation email. Notwithstanding, she continued to tell me that there were two reservations. I told her I only needed one room, a deluxe suite (as indicated on my confirmation email). She stated that the phantom other reservation was not for a suite, but after going around in circles, finally agreed to "upgrade" me to the suite on my confirmed reservation, but the room wasn't ready. We left our bags, awaited a text from the hotel saying our room was ready & enjoyed a wonderful day in Chicago. When we got back to get our room keys for the room that we already had checked in for, there was a new person at the desk. I gave him my name, and he informed me that there was no reservation under that name. I explained to him what had transpired earlier, explained that I had already turned in the $175 gift certificate & showed him my confirmation email. He asked me to confirm my name several times, asked to see my ID, told me he was aware of the gift certificate, but couldn't find a room under my name. I showed him the text I received from the hotel telling me my room was ready. He finally found a room, and gave me keys to room 704, with the number written on the key sleeve. We went to room 704 to have the key not work in the door. I couldn't make this story up if I tried. At that point, someone else from my party went down to deal with what had become an outrageous ordeal. The person at the desk told her something about military time and that the door of room 704 doesn't work. He reassigned us to room 708. To this point, there was no apology from either of the hotel workers that we had dealt with. You would think it ends here. Today, we checked out, we were told everything was squared away, and when I got home I looked at my bank account to see that a $244.19 charge was applied by the hotel. Although they have the gift certificate (because I produced it at check in), my balance was not credited for the $175 gift certificate. I immediately called, and not only was there not only no apology, I was told that nothing can be done because even the manager on duty is not authorized to fix this. My patience is worn thin and I am irate. There is absolutely no excuse for this poor customer service. Across the board, all of the people from the hotel who I've interacted with have shown terrible customer service. I would never recommend this hotel to anyone. Give your business to a place that values their guests. Raffaello is not one of those places.
I love the location and the staff are fabulous. Hot rooms, so get that temperature down when you enter the room. Also, frosted glass bathroom door keeps light in room when needing to urinate at 6 a.m....bright for those wanting no light to keep sleeping.
Great time at drum bar. A really great time and really good food.
Hip hotel. Bar on the top floor with good mixed drinks.
Nice setting, competitive prices for Chicago and not far from Lake Michigan!
The rooms are crowded and small, as are the lobby and elevators. No views from the rooms.
Staff were excellent. Room was dated and cold. Heating was non existent. Good location for access to the main drag. Despite 3* assessment would contemplate staying again. I know it gets very warm in Chicago but when??
Just called the front desk to see if we could get more pillows because the pillows look like normal bed pillows that were cut in half. They told me that the hotel is all sold out and they have no pillows left. Please see the picture below. This is embarrassing.
We got an excellent price at this hotel with a last-minute deal which was impossible to beat ($96 for 2 double beds). Location was great. Check in was a bit of a disaster because we were given the keys to someone else's room at first! Our room was fine, but there was food in the fridge that someone else left behind. The heat was verrrry loud and ran all night, so much that i had a dream about it, and the thermostat wasn't functioning correctly. We had to set it at 61 to keep it comfortably warm. The showerhead was nice but didnt work with the design of the door so water went out unto the rest of the bathroom. Bed was comfortable. View was fine. It was easy to store our bags there after checkout. the cheapest overnight parking I could find was just a block away. I'd stay there again if I could get that price again!
Very good room wide attention very good staff responds in Spanish 10 points
The hotel is sweet and comfortable and its prices are sweet
Charged 250% of agreed price, urine on seat upon arrival, lied to about parking. No receipt emailed as promised and I discovered improper charge while reviewing monthly expenses. I have called them to no answer at the front desk and no response to voicemails.. yet.
Sucks to support a local hotel during hard times only to be treated like this.
The room is a bit smaller than my expectation but the price and location were great deals! I had a room on 22nd floor that look down to the Chicago canal and the Trumph building. It was a beautiful view. The check-in and check-out procesure was also super fast. Happy with my stay :)
Needs a little update. Doorman pleasant, night clerk doesn't pay attention. Great location and rooftop bar.
Great little hotel in the heart of streeterville. Loved it! Such a cute little boutique hotel.
Would recommend only if interested in history of hotel. The lobby is very small and in a constant state of chaos. You do receive help with your bags when you arrive. Only one doorman assisted with cabs. The bed is wonderful and the bath is beautiful. If you have bad knees you won't be comfortable with the rest of the furniture as it sits very low. The air conditioner sounds like a jet taking off. The kitchen light fell down and 3 days later when we left it was still down. Too many quality hotels in Chicago to stay here.
It was only a 2 minute walk to the Willis Tower. There is also a very good BBQ restaurant kiddie-corner from the hotel. The rooms were surprisingly spacious; nice TV, and a huge bathroom with a waterfall shower head. Only reason for 4 stars is the rooms were slightly outdated and I believe they had enough room to fit 2 queens, but the full beds were still comfortable!
A truly amazing stay! I would definitely recommend this Hotel to anyone who asks!
Reasonably priced room service snacks and a swank Mag Mile location!
Stayed the night. Was reasonable and pretty close to the Chicago action and Mag mile.
Would go back to good location. Excellent cleanliness. Friendly staff.
Nice but not much to do inside. Walls are thin but good service.
Excellent hotel. Excellent service and central location, foot access to many sites. recommended.
Not really a 4 star hotel, carpet was old and dirty. Beds uncomfortable. The crowd that they service smokes a lot of marijuana able to smell it at entrance, elevators and hallways.
The location was perfect as it was to lyrics about a block to the beach and to shops and restaurants on Michigan Ave. The rooms were clean and the bed was comfortable.
Hotel would be worthy of 4 stars except for a critical flaw, the elevators. The place has two painfully slow, painfully tiny elevators. Expect to wait in line for an elevator from the lobby and expect to skip elevators that are filled up when trying to go down. Also expect to be crammed in like the Tokyo Subway when you do get in the elevator. This also bottlenecks the staff and clearly impacts the speed and responsiveness of service.
Great location, right next to John Hancock Bldg and Water Tower Place.
Staff was very friendly and accommodating. They asked if they could make a change in our room when we arrived, which was really fine, and accommodated us for that. Well played staff, well played!
Very poor hotel. They have no bag check. And they are very disorganized. Waited half an hour after check in time for them to get me a room. They told me something would be ready soon then waited in lobby for 45 mins
First of all it was cold outside. Oh by the way it was cold in my room too! Maintenance came promptly but unfortunately the issue didn't change much. The elevator is so small that it really is only room for two people if you have luggage. I do understand that it is an older building and remodeled so that could possibly explain why the windows are drafty and the elevator is small. The coffee shop that is in the lobby the gentleman working there was extraordinary. As far as ambience you would expect more for the location. There were a lot of small things that needed basic attention such as the toilet paper holder was not fully mounted into the wall or the fact that the cocktail table in the room had chipped glass. Small details are important I think to a lot of people and yes I could have mentioned it to the staff but I was there for one night and putting forth the extra effort wasn't worth it at the time. So to summarize if you want to stay downtown on a Groupon or a find a discount rate - just to say that you were downtown go for it. If you want to be impressed don't expect much.
Cant believe this place has 4 stars. AC does not work hardly at all, room was in the 80's on coldest setting. No room service, no vending machines at all. Ice machines on certain floors only. Have to leave hotel just to get a bottle of water or soda ,1 small elevator for 17 floors big enough for 4 people tightly Fit and a high traffic skybar sharing elevator.10 min waits to catch an elevator not full. Yes staff was nice as I have read on these reviews but there are so many cheaper places and/or places that offer a lot more for a better price. My room was 200 and I had a room a few months ago in Chicago with a pool, gym, public computers, room service, vending machines, a shop down stairs to buy drinks and snacks, complementary full breakfast, and had 6 large elevators for $100/nt and staff was just as friendly. There valets also meet Customers outside as I had to walk in and find someone in a rain storm upon arrival
We stayed there just last week and when we got the the people in the man who works in the front was very rude. We also had to pay the $100 deposit. Which I didn t mind. But what I do mind is that just like you guys want your money right there and then, I want my refund when you guys say I m going to get it back. The front lady said 3 to 5 business days. And I still have not received anything. I called and emailed and nothing. It s my first time staying and probably my last.
Great place to stay, short walk to main attractions (Wills Tower), lovely staff
For a hotel in downtown Chicago, surprisingly roomy. Huge bathroom, but the room layouts may vary. Fantastic amenities, nice tv, (blu ray players available on request), outstanding rooftop bar, great donut/coffee shop in the lobby, superb location right next to John Hancock building (recently renamed, don't remember the new name). Would stay again.
Hotel is not all that nice but the restaurant is 5 star !
The sleeper-sofa was the most uncomfortable bed I've ever had in a hotel - hands down. The frame was bent and broken and tilted so much I slid off the bed. I got no response during our stay from management after sending two texts and visiting the office to request some sort of accommodation. (I later received a $75 refund). The carpet was stained as was the furniture. The furniture was dusty and smudged with fingerprints. This place has great "bones" but needs better care and upgrades throughout.
drumBAR on the rooftop however is amazing. It has a great selection of scotch and whiskey.
Great location, great staff and service. We will be returning for sure.
I stayed here last night. I booked this place for my friends birthday In hopes we would enjoy the rooftop bar. The liquor here is extremely overpriced. 26 dollars for two shots of Jameson! Regardless, I went back up to the bar to get my friend a drink and the bartenders clearly ignored us even though they were not busy. Maybe we didn't appear to be the right clientele? I can't tell? Anyways after that we gave up and left. I'm leaving 2 stars because the beds were comfortable although a little undersized at full and I had no issues with checkin but getting up to our rooms was slow because there are only 2 elevators.
I would have given this hotel 4 stars, but my room was not cleaned before I came . I found dirty bedroom sheets and a bottle of liquor in the room and trash in the room .I had to wait 15 minutes before another room was issued to me .
Can't give a good review for this hotel. Shower head broken. Like warm water in shower. Rupped carpet in room. Don't get me wrong it's clean but it's very old and not well serviced or maintained. Very disapointed by paying 4 star prices for 2.5 star hotel. So giving a 1 star review.
Great people, nice accommodations but the highlight of this hotel is the rooftop bar and terrace "The Drumbar". This place was absolutely wonderful with some of the nicest people you'll meet.
Loved the room. The staff was nice and I was given 3 free donuts!!
Except of location, I have nothing to mention. Service isn t customer oriented, taking deposits isn t making your service better.
Good place for stay.. small bathrooms for the price. Has a rooftop bar... walkable to wildberries which serves amazing breakfast... and a French restaurant behind the hotel for some good lunch...
Hotel was good. A little pricey, but what gets you is the parking WOW!!! That is ridiculously high priced!!
Best location. Convenient to everywhere you want to be in Chicago. Very clean. Chic hotel.
Stayed there is weekend left our phone charger and they kept it. Sad that house keeping is not honest. Scary they go into your room while you're not there.
once was a great hotel. I knew Company says has bought it and make horrible changes such as housekeeping move there is no dormant anymore. I spoke to the general manager name amen very. I told her I ll stay here and I don t really like the changes for the better because they don t have a pool don t have a restaurant like other downtown hotels I m more than likely I ll be back. Stated to me they don t stay here , I was absolutely floored and then she offered to take me on a tour and I told her I would any elevator with her and said don t ever speak to me in those terms again. This lady needs to be Terminated immediately she should not be in the hotel hospitality industry at all. I did not have ANY HEAT AT ALL
We stayed at the Raffaello four years ago and we will be returning this summer to Chicago to play tourists and we look forward to staying there again! Great location, wonderful staff and the room rates were affordable.
Very nice location, don't like 4pm check-in but we knew that when we booked.
Disaster..no heating in the room.
Beds are not queen size,uncomfortable..never again
It has been a good stay. Beds are small for a double
David was so helpful during our stay. He recommended great places to see and eat.
Alex was another huge help with anything we needed!
Thank you guys for everything!
Very good hotel ... the bad thing is that it does not have free Internet in the rooms and if you ask for the delivery of some package to the hotel they charge $ 10 for each one, maybe it would not be bad if they give some service included in the price. Beware that they have debits on the card and nobody knows how, after much insistence they found it. Except these very nice things.
Room is clean and nice!
Good value!
Reasonably close to everything!
The hotel is very well located, the room has a nice bed and sheets of Egyptian yarn. The acoustics are very bad, avoid if you have problems sleeping with noise.
Nice rooms. Elevators small. On check in gave us wrong room. Was occupied. Only flaw
Fantastic location in the city. Two of the four staff I encountered were friendly and helpful. The room was just okay. The chairs were stained. There was no place to hang your towels. The recessed lights were not covered. The sconces were leaning off the walls. There was no end table between the two beds so no place to set things at night. The glass on the round table in the room nearly slid off the table top a couple of times. The bed was comfortable and the sheets were clean. I was on the fifth floor and the trash truck that came before 6 am woke me up every morning. Try to stay on a much higher floor.
Added note: I posted photos of the bathroom lights and other flaws I described above but it seems the hotel blocked or removed those pictures.
Very nice boutique hotel. Excellent parking options. The doughnuts in the lobby are amazing!
Very comfortable hotel, courteous and helpful staff and a very convenient location. The bar on the rooftop is great!
I went to this hotel in July and they didn t charge me until October because of their system. I don t understand how that works and it s not professional at all. The lady I was talking to was not friendly or helpful. I wanted to understand why they would place the money on hold for 12 weeks. Furthermore the rooms were ok and not the best. The chair in my room was falling apart. The stay was below average and I would think they would be nicer because they re in a hot spot in the city. Honestly never going back to this hotel.. I will spend more money for better service, room, and a place where their system wouldnt break.
Clean, friendly, and close to shopping on Michigan Ave.
Friendly staff, great service, clean room, comfortable beds, it's an older hotel- so it has its quirks like a tiny elevator but also unique. Location is excellent- Right off Mag Mile and next to lake also! We were very pleased with our stay in Chicago.
Hotel was clean and the beds were so comfortable. Unfortunately, the walls were extremely thin and we were on a floor with many children who made a lot of noise. Next time, I will request an ADULT FLOOR.
A place where confor, cleanliness, prices, location and fine attention, are your best letters of presentation. Recommendable.
This hotel is stunning. The rooms are huge and the staff is amazing. They really go above and beyond for you. Great location - close to Millennium Mile and Navy Pier and other great restaurants. I would recommend this hotel in a heartbeat!
Extortionately expensive, poor quality hotel. Tiny wardrobe, strange duvets with only sheets covering the duvet.. no proper duvet cover, no breakfast area, expensive mini bar. Location is good.
Lack appeal this time around. Not update like it used to be.
Hotel very clean and the rooms are super parents ... that if you have to pay something for stat there .. !! But if you go for a walk it's the best place to get
Quick check in and out. Cozy but upbeat bar on 18th floor
Room's furniture and carpet had stains. The minibars fridge froze over night causing a soda to explode inside. And this was supposed to be the king suite.
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