The RaeAnn staff took great care of my Mom during her time there. I am so grateful that Mom was there when she passed. The staff went above and beyond helping both her and my sister & I during that difficult time. She passed away peacefully with us by her side. Thank you to all!
My name is Raymond Billick I recently had a stay at RaeAnn Westlake the staff and the facility was very accommodating to all my needs during my 3 week Rehabilitation time the people where knowledgeable and friendly and met all my personal needs I would recommend them as a top RATED SKILLED Nursing and rehabilitation center Best Regards Raymond Billick
My mom received very good care at Rae Ann Westlake. They were very attentive to her medical needs. The staff also tried to get to know her on a personal level and learn her likes and dislikes.
Short staffed. Took three days for my mom to get a cup for water .then there is no one to get her a drink .they may be good but I dont see it
They are the best they treat my great grandma soo good they help her every time she says help they treat her soo good and they take real good of my grandma she even likes the people here and they are soo nice and clean
Beware if your elderly parents end up in this facility. We were encouraged by all of the marketing...5 star reports blah blah blah. What we experienced would not even qualify for one star. Perhaps the stars represent what their residents are seeing as they are being overly medicated! Upon taking our mother out of this facility, we found out that they quadrupled the medication she was taking for her dementia! They also changed other meds without consultation or notification. This is elder abuse! We saw our mother in a state of neglect. At a 3 pm visit we found our mother undressed (in a hospital gown) no glasses, and her dentures out of her mouth and in a glass across the room while her lunch sat untouched on her bedside tray. The caregivers we spoke to were defensive, overworked and not caring. Look beyond the marketing, this facility is horrible!
MY FATHER IN LAW WAS AT THIS FACILITY FOR A COUPLE OF MONTHS AND THE. AID BY THE NAME OF ROCK WAS EXCELLENT . I CAN'T SAY ENOUGH ABOUT HER .I REALLY BELEIVE THE PHYSICAL THERAPY REALLY HELP ALOT BECAUSE MY FATHER-IN-LAW HAD A STROKE AND HAD NO MOVEMENT ON HIS LEFT SIDE AND WITHIN A MONTH HE GOT MOST OF HIS MOVEMENT BACK.
I WOULD REALLY LIKE TO EMPHASIZE THE FACT THAT THEY REALLY NEED TO HIRE MORE PEOPLE LIKE ROCK AND HAVE ROCK TRAIN ALL THE NEW STAFF. SHE IS REALLY THE BEST AID I HAVE EVER SEEN. I HOPE SHE GETS THE RECOGNITION SHE TRULY DESERVES.
KAREN GIVENS
I would not recommend this facility. I had a family number here and it was a bad experience, from staff not contacting me as asked when things happen, to doing procedures without permission or notification, to the aides who are not well trained. My family member was hurt more than once by incompetent aides, and at least once that I can prove, gave me a false report of how the injury happened. Rae-Ann has another facility owned by someone else right down the street which is completely different! I moved her there and could not be happier. Only sad I had had her at this facility for so long. Do NOT recommend.
They have let my Mother in law go without eating for hours. Whenever they do serve her food it is ice cold. For the amount of money she pays per day I could easily have her transferred into four star hotel and she would get better treatment. This place is highly neglective and a major rip off! So disappointed!
Kind, caring, responsive staff. Clean facility, good food, fun activities.
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