Qfx Reviews

Love all my QFX speakers..
From my big 15" Bluetooth speaker to my portable mini waterproof speaker.

the worst experience one can tolerate on the phone. I spoke with a customer service representative and was told me the item was not in to repair my broken speaker that I have purchased a month ago. Juan was extremely rude and told me that writing a review was wasting my time and a portion of my life. Juan also expressed that QFX INC dose not follow up with their customers to say that parts are back ordered or just not shipping. I am extremely disappointed with how I was treated on the phone. I told every one at my place of work about this wonderful speaker, well after this conversation with Juan I will be telling everyone about this horrific experience. I will never recommend this product again.

I received a QFX PBX-91 wireless bluetooth speaker as one of my work anniversary gift(s) from the company I work for. When I received the speaker, it looked refurbished; dulled plastic exterior, lights scratches on surface. But, the tags were in place and I figured I was being picky. Had it for 6 weeks, was saving to use for a party -first time used. It broke in the middle of the party. The unit would turn on, lights worked, holds a charge, but no sounds was coming out. I called the manufacturer. It was a terrible experience. The customer service rep, Juan, was rude and short, except when he had to explain to me what the company's response to my call about my broken speaker... then he spoke so fast that when I asked him to repeat himself I got an attitude from him! Awful experience. So turns out the motherboard was fried. The solution (and let me remind you that this was 6 weeks after purchase, so is was still under the 1 year warranty period)...the solution was to have me pay for the $23 USD to ship the speaker back to the company, they would fix the motherboard and send it back to me. How after 6 weeks is this company not apologizing for a defective product and shipping a new one to me with a return label so I can ship the old one back??? Why is this the buyer's burden and responsibility? Where does this entitlement and attitude from this company stem from? WILL NEVER BUY ANOTHER QFX PRODUCT AGAIN!! EVER

I had 2 of their speakers. One of them I really like, the other one is horrible.

Amazing company with price worthy speakers! Special thanks to Juan for making my day! Thank you Juan for your amazing customer service! You are truly committed to making the customers happy! :)